WARNING: Management and staff post fake reviews to keep ratings high. Read reviews very carefully…read moreto determine the truth for the safety of your furry family member. Weekend Boarding and PM Staff at Happy Hound Dog Resorts (HHDR) at Beach Boulevard is HORRIBLE and NOT recommended for SPECIAL NEEDS DOGS!
CAUTION: Personnel is inexperienced with no compassion, patience, knowledge or education to care for special needs dogs despite website advertisement. HHDR is NOT suited for dogs with special needs such as separation anxiety.
WARNING: Worker's performance resembles unsuccessful daycare employees who decided to change career paths. Entry level employees with little to no experience caring for animals would not accept responsibility for their neglect, inadequate training and inability to care for multiple dogs. The customer, your special needs pet or other dogs in their care are blamed for any and all incidents.
CAUTION: Read waiver thoroughly before signing and leaving your vulnerable furry family member! WHY? As stated, Happy Hounds Dog Resorts (HHDS) accepts ANY dog that is not sick with requested vaccinations. HHDS is NOT responsible for any injury to your dog even when management, employees, volunteers or contractors are liable.
WARNING: AGGRESSIVE dogs are placed with anxiety and non-aggressive dogs by SIZE! Due to staff lack of experience and knowledge, King was harassed repeatedly by aggressive dogs (watched one incident on camera). A worker (white pregnant female) placed King "in time out" because he defended himself after an antagonistic dog repeatedly kept trying to "hump him" according to her statement on Saturday, October 26, 2024.
Common sense care is limited to verbal conversations. Oncoming staff as next shift will NOT read chart/paperwork/computerized records to determine special needs. Instead, rough play as pack initiation "all day" is permitted. Apparently, their responsibility is limited to feeding and cleaning the area while observing activities.
Weekend tech was adamant, defensive, oblivious regarding her error and unwilling to accept responsibility for her actions and decisions. During our conversation, reciting her statements back to her several times was required until she understood care was negligent. Conversations similar to parent speaking to a pre-k daycare assistant who proudly abused discretion without justification. The entire conversation was strange and horrifying with no idea what would occur until I arrived almost 48 hours later.
On Saturday, October 26, 2024, King was placed in a "10x10 room to play with toys alone with a bowl of water." I specifically asked, "was King injured?" Her response was "no." We agreed (and requested) that King remain separated from other dogs until pick-up for his safety and "prevent injury". Upon arrival on Monday, October 28, 2024, King was in front area (entrance) with larger dogs that were "his size". Perhaps, this was the only way to protect him from the "back-end" employees and dogs.
At home, more horror was discovered. After bathing and grooming, his body and mouth were checked. King's lip and two teeth were bloody and swollen. His right eye is constantly secreting yellow mucus. His mouth was sore to touch on right side. He couldn't eat. His appearance and countenance resembled a child that was mentally broken, neglected, beaten or punched or kicked and abused. He looks fragile from weight lost or dehydration. NOTE: 12 cans of dog food were provided,
Beach boulevard facility was contacted immediately. Daytime employee suggested King hurt himself by purportedly "chewing on kennel and bruised his nose and lip" as a common reaction to anxiety. However, she "don't know what happened on the back-end" and she was "not present yesterday [Sunday]. Furthermore, his nose is fine.
Separation anxiety usually accompanies an inability to socialize amongst aggressive dogs. King's limitations were previously disclosed in WRITING and verbally communicated to the manager and two AM workers on Friday (October 25, 2024).
Management not present weekends. Inexperienced staffers run the entire operation with little to no compassion, training and resources to accommodate animals with special needs. Addressing concerns via telephone and website email caused King to be subjected to abuse and neglect.
Yes, he was "happy" on Friday when left with management. When I returned on Monday, October 28th, King had a swollen lip with two bloody teeth, right eye secreting mucus from injuries and a broken spirit. He won't respond as himself, he's distant and constantly pulls away when attempting to touch him ... Similar to a child subjected to abuse and returned to the parent as alleged abuser(s) blame the child and parent.
