My appointments with Dr. Maryum Gill at Broad Axe Family Medicine were positive while in the…read moreoffice, but the follow-up care was deeply disappointing. I alerted Dr. Gill that IBX required a prior authorization for a prescribed medication. Despite clear communication, no request was ever submitted. When I called IBX directly, they confirmed there was no record of any prior authorization from the provider. Dr. Gill's and her staff staff told me to "wait for the insurance company," which was inaccurate -- the process must be initiated by the provider. This demonstrated that both the doctor and her office either did not understand or disregarded the prior authorization process. If you are healthy, they will gladly take your office visit fees; but if you need real coordination of care or help navigating insurance, do not expect follow-through. Poor communication and lack of responsibility made this a frustrating experience.

had the worse experience with one of the receptionists. If I spoke to a patient like she did, I…read morewould not have a job. I was only doing what my insurance company advised me to do.

Dr. Peet is great. Unfortunately, he sent me a letter in July announcing his retirement.read more

Everyone's complaining about wait times and getting quick appointments. It's not a walk in…read morefacility. And medical staff pretty much everywhere are overbooked and understaffed. Go someone else, makes it easier for me to get appointments :) once you get in, it's a great level of care and they are very thorough. They don't rush appointments either which I love. Also, after your first visit, it's super easy to communicate in the app via messaging (sorry baby boomers) and schedule follow ups when needed.

They don't answer their phones. It's impossible to schedule an appointment. And if you're lucky…read moreenough to get in, they can't get you out fast enough. Service is awful.

First and foremost the physicians are pleasant, listen, thoughtful, and attentive. Dr. Kusmirek has…read morebeen a great clinician. However the front desk experience is atrocious. I've been on hold over almost an hour on 3 separate calls during which I can't even get a word in before I'm put on hold. Cannot get an appointment. Incredibly rude where if I try to talk, all I've heard is "hold" and then I've not once ever been taken off hold.

no ones picking up i've been on hold for an hour wtf hows anyone able to get help doc are great,…read morebut the staff sucks

My doctor here is great, but the reception/billing/staff are the most unfriendly people imaginable…read more They are agitated, irritable, and just downright nasty. They seem like they absolutely hate their jobs and bark orders at patients instead of being kind and accommodating. I really hope they got some new people in there immediately or I might be looking for another doctor. After reading a bunch of these other reviews, you can clearly tell that the doctors are incredible, but these assistant workers upfront would rather be somewhere else.

I made an appointment to see Dr. Jeffrey Portner from LMG at their Chalfont. When I arrived I was…read morethe only patient in the waiting room waiting to be seen. After the front desk took my co-pay I went back and a very unfriendly nurse took my blood pressure and pulse. She told me the doctor would be in to see me. I waited in the exam room for over 25 minutes. I got up and walked out. On the way out I past the person that took my vitals and told her I was not waiting any longer. She said nothing to me as I was leaving not even let me see where the doctor is. When I got to the waiting room there was 1 person in the waiting room waiting to be seen. What a joke. I will never go back to see this doctor.

I've been a patient here since the late 90's. I loved my original PCP, who retired, and my current…read moreone is also excellent and thorough. I see complaints about the waiting room. It is clean, and plain. The chairs are widely spaced, which is good, considering what we've learned from the CoViD epidemic. It is not a place where one is meant to spend time, and lately I have not had to wait long in there.

I agree with all the other negative reviews. Never thought I'd be writing a review about a doctors…read moreoffice but.. Never sent my prescription to pharmacy, had to call office numerous times, then after 3 weeks dosage was wrong and sent to wrong pharmacy. I called and complained, Expecting a call back from Dr, no one called me back. That was my last experience there. Over past few years I've saw this family practice on its way down the toilet. Save yourself headache and go elsewhere, the way it's run won't be open too much longer.