I had a great dental visit today at Lake Houston Smiles Dentistry. My experience was top-notch from…read morethe moment I walked in. Their front staff was super friendly and kind while checking me in for my appointment. I was first greeted by Dr. Sarah Eubank in the waiting room, and she then led me to the X-ray room, where I met a great dental hygienist and X-ray technician, Emily.
Overall, Emily was very professional, kind, and caring throughout my entire visit. It was probably the best X-rays I've had in a while. Typically, getting dental X-rays comes with a lot of discomfort, but Emily made the process super easy and efficient. After my X-rays, they took me back for an analysis, during which Dr. Eubank found a cavity below one of my old fillings, meaning I'll need a crown.
Dr. Eubank clearly explained what needed to be done and had one of her front desk managers, named Emily, provide me with a breakdown of what my insurance, Delta Dental, would cover. They kindly explained my dental insurance's "UCF" (usual and customary fee) for today's procedures and what to expect if and when I decide to proceed with the crown. They weren't pushy at all, but highly recommended it, which showed their care for their patients.
For the X-rays and cleaning with fluoride, they printed out financial arrangement sheets showing what I would owe. Thankfully, I won't owe anything for those services, but the crown would require out-of-pocket expenses. Either way, they were clear and transparent about what my dental insurance would cover and what it wouldn't, which I found very admirable on their part.
Overall, Dr. Eubank, Ashley, and Emily were all kind, professional, efficient, and caring, which I greatly respected. This is a great dental office with quality, kind, and caring professionals working there. If you have any questions about your dental insurance and what it covers, I highly recommend asking them before committing to a procedure--they did this for me upfront. It's refreshing to see a dental office prioritize quality care and ensure patients are well-informed about their insurance coverage. The outpocket costs seem to be a little higher than normal, but it appears they may be charging in the range of what normally is charged for these procedures. Overall, their estimated fees were lower than the average 'UCF' printed on the sheet they gave me, so I am sure they are constantly reviewing the proper costs to maintain their patients over time. Well, at least I hope so. To me, a good dental office starts with caring professionals who love what they do, all while charging what should be charged for patients in a reasonable fashion that doesn't scare patients away. To me, they seem to be doing this, unless I get a surprise bill next month, which I highly doubt as they were very transparent on costs by printing the financial arrangement sheet out.
P.S.: I've read some reviews from other patients about bad experiences with insurance billing here before I went in, but I had a feeling this might be a great dental office by simply the cleanliness and professionals working there who I encountered, and I was right. One just needs to ask them to explain everything clearly to avoid any surprises. Either way, I can't speak for others on Yelp here, but my visit today was excellent and I was quite fortunate. One can see they truly care for their patients, if you give them a chance to show you.
Thank you again for the care today, Lake Houston Smiles Dentistry. Happy holidays and take care!