I make an appointment and only a few days before they tell me that they will no longer accept my…read moreinsurance. I took a day off of work for this appointment. They want me To pay nearly $800 with insurance it would be about half of this. They claim they sent me a letter about the insurance in which I Never received. I would have stopped going here if this was the case. Unethical business practices

Just left the beautiful cozy office on Detroit Rd in Westlake and I'm so happy with the service…read more Teeth cleaned thoroughly by hygienist Loxie and I met dentist Dr. Dillon who has a soft touch and a wonderful bedside manner. The only thing missing is music! Lol!

Dr. Woyat and his staff provide excellent care in a pleasant environment. I will definitely return…read morefor follow up.

Dr. Woyat (Steve) is a gentle caring dentist who took care of my dental needs PAIN FREE! I can not…read morestand shots and I truly did not know he even gave me one because of the topical he put on my gums first. I truly recomend this doctor. My family which includes young children all love is caring attitude. He is outstanding.

Dr. Chapman was professional and reassuring about a chipped and fractured tooth. I was able to have…read morean evaluation appointment quickly and will have a repair appointment soon. All the staff are welcoming, friendly and efficient. I highly recommend this practice!

Both my husband and I have been patients of Westshore Family Dental for over 15 years. The care…read moreprovided by all members of the staff is excellent. Dr. Chapman has always given us all of the treatment options when we have needed any procedure. All of the hygienists do a through cleaning and inform Dr. Chapman of any areas of concern. The office staff is very friendly and knowledgeable of the various insurance plans and their coverage.

Hands down the best dental experience I have ever had. The staff are super professional and know…read morewhat they are doing. Dr Khalil did a root canal and an extraction of a different tooth. He had great bed side manner, and made me so comfortable. I have a fear of dental work which many people do. Best $120 I spent on the gas given to calm down. But I will always use AICO'S and Dr Khalil for my dental work.. thank you so much, you guys are really awesome.

This dentist office was on my insurance list, so I called them up and made an appointment. I asked…read morethem on the phone if they took my insurance, and they confirmed that they did. Then I took off work to make the appointment (they weren't open during my nonwork hours) and when I got there, they told me they didn't take my insurance, but they would only charge $100 for an exam/cleaning. Considering my copay would be much, much less than that, which is why people have dental insurance to begin with, I declined and left. I am not sure if this is some scam they run, or the office staff is just incompetent, but I'll be avoiding them in the future. On a sidenote, they require a facemask currently. It's probably a state requirement, but it still seems pretty silly since the whole point of a dental visit is to have someone look and work in one's mouth.

A very dear friend who is a good customer of Westside Orthodontics recommended this place to me…read more He loves the place. And frankly, he's got a great smile. And he could afford to go just about anywhere he wanted. I had an initial evaluation. They recommend that I first see a dentist before they begin work on me. Everyone was very kind, efficient, and accomodating. They were all anxious to help. They never tried to push me into anything. I'll provide updates when I go back. But for my experience, the negative reviews on here don't resonate with mine. The exact opposite.

My children have been patients of Westside Orthodontics for several years and until this week, they…read moreprovided great service. On Monday, I called to make an appointment for my daughter's permanent retainer which had broken off. After making the appointment, I received a call back informing me that if the retainer could not be repaired, there was replacement cost of $355 (which is a ridiculous charge given it is a tiny piece wire holding top front two teeth together and glue). Anyway, at the appointment, the tech informed me that the retainer could be fixed at a cost of $185. I was never informed that there would be a cost for repair. The original permanent retainer was installed in September 2024. It barely lasted a year and yet we were charged for repair. The tech also informed us that they rarely install the permanent retainers as they often break. Really? So basically a device is recommended (and was part of the original brace package) but is not guaranteed. Very disappointing experience and definitely has me questioning any future business with this practice that historically has done such great work.

This clinic is an excellent one Very organized smily team,…read morevery clean clinic, very well decorated. My service offered in time although they were so busy. I did a procedure of tooth extraction and filling there, doctor handled it very well, I went home with no pain Thanks a lot great team. Recommend it for everyone.

Dr. Koussa is excellent and I am very thankful for him and his practice. First, his emergency line…read morewas something I never thought I would need, but I did and he was so kind about my 5am phonecall. I ended up very in so much pain and sick in the middle of the night my first night in town and I was not sure if I should be seen urgently or if anyone could even make time. He fit me in at 8am the next day and was so nice and friendly and so was the rest of the staff. He did a great job quickly and I cannot stress enough how grateful I am for his help. He also explained everything and took the time to call me and check in later that night to make sure I was OK which was above and beyond.