Worst customer service, ever! I was sent to Ricks for a new…read moreCPAP, got it. This was June/ July of 2025. Therapist suggested one type of mask to try which was ok, she said I could bring it back if I didn't like it. In the mean time the mask just didn't work for me. The therapist said try this one. It was perfect. Since this time I have tried to get a replacement mask. No one at Ricks or the supplier sending replacement masks could provide me with the number. Their third party sent a whole new box with the origin and wrong Mack from the beginning. I have been to Ricks four times. I was there and spoke with one of their employees last Thursday. I'm angry. I raised my voice as I was explaining it nicely after complimenting the two up front. One if which I started talking to her last October. so-called older supervisor lady wearing the same hair style as she did in high school threatens to call the police on me. Mind me I've complimented them, I thanked them of what they were for trying to help. Is this the customer service you want? The most unprofessional so-called supervisor I've ever met.

I gravitated towards Rick's Medical Supply because I needed a wheelchair and through my insurance,…read morethe turn around seemed like a day or two before delivery. It's a lovely wheelchair rental and I feel like I definitely got a great value. However, my insurance went with another company to get me a hoyer lift and fully electric hospital bed and it was a week and a half. My mobility was decreasing at a quick rate and the pressure when onto the shoulders of my parents. I needed that equipment and I needed it now. I finally reached out to Rick's as a consumer willing to pay thousands if I needed to get that equipment today. Ebony answered my call and more. She tried to advocate me to try again with insurance and then offered that if I rented this month, then to send the docs orders to her and she would go after the insurance in my place. She also said they only had a hydraulic hoyer lift, but I could use that and they would order a fully electric one that, when it comes in, I can switch to. These are expensive machines too! She stayed late, came in on her day off, and was just overall amazing. If the rest of Rick's employs other people like that, I can only imagine that the owners and upper management must be so proud of them. I got the medical equipment today, just two days after i reached out. Thanks Rick's!

I wish I looked at this reviews before going with them. This company insisted to get my credit card…read morenumber before they send me the Cpap device, so I gave it to them thinking that they won't use it without my consent. I was wrong I checked my credit card couple of days ago, and I saw charges from them, I called and the explanation for the charges was that I signed up for auto pay while I did not because when I received my bill, I called and paid the bill. Now to have billing refunded the money to me, they hung up the phone on me four times. Finally, I got to customer service to complain. Customer service promised that the manager in billing will call me in 24 hours. It was a lie no one called and at this point I have to dispute the charge with my credit card company because these people are a rip off. You guys have to be careful before signing up with them. I will call my insurance to find me another company that care and have a good service

well, I've been their customer for a decade now. And I'm switching to Norco. These guys at Lincare…read morejust aren't there for somebody who needs care after hours. Now here I am on a weekend and there's a power outage that they say could take up to 24 hours to restore power, and I have no oxygen. I broke the cord on my portable oxygen and instead of replacing the cord they took the whole unit back from me that my insurance already paid for in full and now I have no oxygen in this time of need. I can't drive there and get oxygen bottles because they aren't open on the weekends. whereas Norco delivers after hours and weekends. I'm done.

I can't say enough great thing about Expert Mobility. My…read moremother in law was on a tight budget during her injury and they helped us through her injury with the ramp and wheelchair rentals. Prices were fair but the best part is that you could tell they cared about our situation and did anything they could to help. Recommend 100 times!

Good place to get handicap necessities. Awful with repair appointments. Go somewhere else for that.read more

The tech was knowledgeable efficient and friendly and we're very happy with the serviceread more

I insisted on Highland House using this agency when ordering equipment for my Dad as they did such…read morea good job with both my needs and my patient's. I am so glad that I did as when the wrong size's and styles of equipment were requested, the ladies at the Grants Pass office faxed the physician for me and followed through to get my Dad what he needed the next day. They also are able to clearly explain what equipment was covered by insurance and why!".......Marie, RN

My experience with NORCO has been less than stellar. There was no follow up after the referral from…read morea pulmonologist, requiring me to follow up when they magically found the referral paperwork. Once the CPAP device was received I was scheduled for an orientation with the respiratory therapist. My wife and I attended the orientation that I thought to be appropriate and satisfactory. In about 30-days I stopped by to pickup another mask cushion (F20) that I understood was available every 30-days, paid for by Medicare. At the counter I was told a new mask cushion was only available every 90-days, and they had none in stock anyway. A few days later the mask cushion was damaged by my dog, so I called asking if I could stop by an pick one up, even if I had to pay for it. They still had none in stock but the lady that answered the phone said she would send one to my home, and stated I was eligible for a mask every 30-days as I thought. Since that phone call a week has passed, and a new mask cushion has not been received but, Amazon is your friend. Suspecting the shipped items would be delayed, or not received at all, I ordered three mask cushions and a complete headgear set from Amazon, received in two days. Had I waited on the NORCO delivery, I would still not have use of my CPAP in over a week. Perhaps it will arrive later today. By way of comparison, the three mask cushions from Amazon cost about $46 for all three. NORCO advised one mask cushion would cost $55 if I had to pay for it, and if I understood her correctly. For these reasons I cannot recommend NORCO for CPAP services.

wanted say say super thank you to Kevin and the team for going above and beyond helping mom get…read morewhat she needed for medical supplies on a tight timeline. You all have consistently been helpful and timely with any needs that have arisen. Thank you so very much! You all are truly gifts Lorri

Never shop here. Unfriendly even rude staff with little or no knowledge of products. Also, watch…read moreout for their return policy! They will swear they told you about, for instance, a 24 hour return policy on a walker. That was never mentioned to me until I tried to return a brand new walker because it was too tall for the patient. NO REFUND, NO EXCHANGE. I was told they could not resell the walker and it would have to go to the dump. DO NOT SHOP AT BLACK OAK HOME MEDICAL

From the owner: Durable Medical Equipment and Suppliesread more

I called to inquire about their wigs or "scalp prosthetics". The person answering the phone was…read morevery sweet. She apologize that they no longer carry wigs. They have many other supplies you may need, especially for breast cancer warriors. Still looking for a wig shop to try styles.

After reading all the great reviews, I decided to come here for my first ever bra fitting. I first…read morewalked in around 10:30 am, but recently they have had so many bra fitting appointments, it's best to call ahead to make an appointment. It didn't matter to me since I had some errands to attend to, so I made an appointment later that day. I arrive early for my appointment and there's a small waiting area in the store where you can wait. Tony helped my with my bra fitting and she was wonderful! The first thing she did was take three measurements: one for the band and one for each breast. With the measurements, she calculated my size, but it doesn't stop there. According to my measurments, I was a 36G. Just from looking at me, she could tell I wasn't a G cup, so we went a cup size up from what I was wearing. (The bra I was wearing fit me well which is why she referenced that size - 36DD) After trying a few sizes, we finally got a bra that fit me well and was giving me support. My new size was a 38DDD. She helped me find bras that fit, but also took into consideration my request for having something that wouldn't show when I wore a tank top. I ended up purchasing three bras, two that were $60 and one that was a European brand for $48. Since it's hard to find certain sizes in stores that actually fit, spending the money on bras that actually fit and would last me a long time was a no brainer. They are reasonably priced and if you look at it from cost per wear, it's well worth it! I used to have a drawer full of bras that just don't quite fit, so having those three were a great buy. I highly recommend this place! The staff is friendly and accommodating, the selection is great and the prices are reasonable.

I need to dispel some confusion here. During Covid, MANY…read morepeople needed respirators, the manufacturers ran short, AND NW Medical was short-staffed as many medical-related services still are. During this time a customer often had to call several times to get through, especially to a person. This has changed. People can now find respirators. I have found that when I had a problem, NW Medical was quick to COME TO MY RESIDENCE and replace what wasn't functioning. Getting parts, like hoses and other parts has become MUCH easier. Of special mention is JOYCE. When a part wouldn't arrive in time, she brought it to me when she was done working. People here go out of their way to help those of us with issues. Many customer complaints had to do with circumstances surrounding NW Medical, not the company or employees themselves.

Do not put your health in these peoples hands. They get orders wrong 90% of the time. They don't…read moreunderstand how important it is for people that use a CPAP to have the proper Supplies. If you don't have clean good working supplies you can get infections and not sleep well. This directly affects your health.