Good morning all. I once again have to shout praises from the rooftops to Jack and Dan (honorable…read moremention to Richie, their worker bee ) . The general statement is these guys are friendly, fair, honest, communicative. They listen, help you find a solution to a problem, excellent suggestions for mods and add-ons for my bikes. Prices are great and they get shit done right. They do everything they say they will and are straight up nice guys. And more specifically? Once again these two guys just went out of their ways to get me back riding in about 24 hours after dropping my girl off for three issues. ( One was it wouldn't start. Kinda a big issue when you want to ride! ) I specifically heard Jack tell a customer on the phone they were looking at 10 days out due to the volume of work they had while I was dropping off my bike. So off I went . 24 hours later Jack calls and tells me my bike is done ! . Unreal. Absolutely unreal ! I am indebted to these two guys. Thank you Jack, thank you Dan. Make this your go to shop and I bet they treat you the same way. Nice work guys.

I had more work done than the bike was initially brought in for, hey $hit happens. But when brake…read morework is done, and I leave with my ABS light on, and now I got to pay another shop to fix what these guys screwed up, damn right I'm pissed. i was told, drive it and it will go out by Jack, and the other guy Dan states he doesn't know how to fix it, well I won't go back again.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

First time there, Feb. 6, 2018 And let me tell you, what…read morepleasant experience. Scott is a Fantastic individual. All I needed was an inspection sticker. Scott was about to leave on a vacation. 1st one in 9 years. But he delayed his departure. Took care of my Hayabusa. Then showed me around the shop. Looked at some beautiful vintage cycles. Scott told me he can get any part I needed. Also he's been doing this all his life. So he's pretty much seen it all. Shop prices are posted. And very fair, I've seen much higher. He also appreciates well manicured machines. That's rare these days to find a mechanic who will give you back your bike as clean or Cleaner than when you dropped it off. I will Definitely be coming back for all my needs. HIGHLY RECOMMENDED!!! Best Ben.

My 07 Road King needed to be inspected after getting the brakes fixed at Pocassett HD, where they…read moreforgot to do it, after I asked them to. I decided to bring it to Scott, where I had gotten it inspected for about 8 years in a row. When I told him I had the dealer fix my brakes, he got POed and said he was going to pick me apart on an inspection. He instantly 'found' the front brake lines barely touched my tank on a full turn of the handlebars. He gave me my registration and my money back in anger. Nice guy. Stone ahole because I wanted HD factory parts and work? Don't waste your money or time on Mr. Angry.

Fantastic operation . Friendly , knowledgeable, helpful . I took my son's electric motorbike there…read moreto get his brakes fixed and they took care of it right away ! Highly recommend!

Place is great. They were super busy and still helped me get a fuel line to help finish my…read moreproject. In fact they just gave it to me. Recommend for sure.

I wouldn't recommend this place for inexperienced riders. The attendants were very inpatient and…read morenot great at explaining how to ease on the gas at start. The person kept pressing the gas himself and the moped jumped forward, he then hit the brake himself as a way to explain. I had no idea what he was asking me to do. Luckily I just took off and it was very easy to get the hang of. My sister had the same experience and was told she couldn't ride one by the attendant. He also never explained leaning into turns and I had to figure that out on my own. On another note, we were quoted a price of $286 on the site when I made the reservation. This was for 2 mopeds, 4 hours. When we arrived the attendant said the site was "broken" and the real price was $380 for both. I would have shopped around at this price. He wouldn't go with the price on my confirmation and in the end, we didn't want to ruin our plans for the day so we paid the higher price. Thirdly, the moped maxed out at 25 mph going up a hill. We were driving to Aquinna and the speed limit is 40 mph on some parts of the road. It was a bit disconcerting being passed by cars in a no passing zone.

This place is a disgrace. We rented 4 bikes. The first one's gears were broken and we had to…read moreexchange it after riding it a half mile. One of the other poorly maintained bikes broke as I was riding when a piece broke off the back, chain fell off and I almost killed myself. They said they would pick up the bike but not me so I chained it to a post and started walking. They told me it was my fault and made me pay for this horrible experience. They were incredibly rude and disrespectful about the whole thing. AVOID THIS PATHETIC OUTFIT at all costs. I wish there was an option to give zero stars

Bought two bikes here (not at the same time). Called for parts sometime after the 2nd purchase…read more "The parts Dept is busy. They'll call you back". It's been two weeks. No call. Since, I do my own work, I've called their parts dept several times for various stuff. An attitude every time. Rude and unhelpful seems to be a common theme here. Do they not want to sell parts?

Went looking to buy specific bike summer 2025. Was definitely going 2 buy it but sales rep (young…read moreguy) was very arrogant, negative, & sarcastic. He literally disagreed with everything my buddy & I said. My buddy left store he was so irritated. I stayed & when we negotiated price, he continued to act like that so I said 4get it & bought same exact bike somewhere else for a much better price btw & the person I got it from was a good kid. Totally different experience. Went back to JMR & bought helmet, shirt, gloves. At 1 point, sales rep gave me I believe JB's # (the guy who's desk is to the right when u 1st walk in: may be owner) # to negotiate price. When I used that number to call JB, JB said he was at home sick & acted like I was bothering him. A first, I felt bad but then I'm like well then the other guy shouldn't have given me his #. Later on, I needed a part for my bike & JB was clearly aggravated that I had bought a bike somewhere else. I could've rubbed it in their face, but I didn't even mention it. Then JB turned very confrontational and disrespectful. When he started shouting at me, I started shouting back & we got into a verbal confrontation. At first, he told me he was going to help me order the part. Then 5 minutes later, he told me that the Internet had cut out & he wasn't going to be able to order it. We got arguing again & he's like "DO U WANT MY HELP OR NOT!?" & said the Internet had just come back out of the blue while he was standing up talking to me, not even looking at his phone or computer or anything. It became obvious to me that he was lying about there not being an Internet connection to order the part. He just didn't wanna help me out of spite. When he said the Internet had come back (apparently from his telepathic abilities), he then spent 20 minutes fumbling around on his computer, trying to figure out which screw I needed it for my motorcycle. He said he wasn't sure which one it was. He said we'll try this and if it's not the right one, we'll just do it again. I called for an update a month later: He was irritated & said it was on backorder & hung up. Finally, a few months later I received a voicemail saying that the part had come in. I had missed the vmail from a few weeks prior so I called them to make sure they still had the part before I went down there and once again someone was very sarcastic over the phone saying " well if someone called you saying that the part is here then it's here". I then hung up the phone and went down there the next day (12/19/25.) when I got down there, I went in and said hello to JB and was very friendly to him as I was willing to forgive all sins if they had my part. He then told me that because of what happened yesterday on the phone, they weren't willing to do business with me anymore. I was like what are you talking about? He said that I thought I had hung up the phone after I hung up with them and that I said a bunch of negative stuff (another lie btw) & that they didn't want my business anymore & that he was ending the relationship. If I was anywhere else, I would've been in disbelief as to what was happening, but it was par for the course with these 2 people working at JMR Honda in Hyannis. I have never encountered worse Service in my entire life and I am 52 years old. I don't understand how you could be in sales or an owner and be a total jerk to your customers not just 1 employee, but 2 and expect people to want to do business there. I also met a friend who also had a motorcycle & he randomly told me that he had been to JMR Honda and received a terrible experience himself without me saying a word. I was like trust me I get it. I am a very reasonable person and I'm a good guy, but I have my limits and I honestly believe this is the first time in my life I have ever filed a formal complaint with a business. The way these guys do business is despicable to me. They are grossly incompetent, disrespectful to customers, negative, sarcastic, angry, and unreasonable. Also threatened to call cops. That would've been an incredible waste of their valuable time.

I have been using J&G Performance shop for a number of years now, the crew here has always been…read moreimpeccable with all my service on my Yamaha FZ1, The owner, John, is very friendly & personable and always takes time to chat about my bike as well as, well, quite frankly how things are going for me in general. I would strongly suggest this shop to anyone who values trust & quality workmanship re: your motorcycle service needs. Dan McHugh

Stay away from this place. My ATC left with more problems than when I dropped it off.read more

Had my front master cylinder replaced by them, they couldn't bleed the brakes properly, said they…read moredid the best they could do....had to have that done somewhere else, ......dont trust them now!!

I've brought my last two bikes there for different things over the last four or so years and must…read moresay I love this type of local shop where you're patronage is actually appreciated not like some big HD dealer. Prices are more than fair, work is completed in timely manner, just can't say enough good things about M&K!

I'll be back to do business with these guys again. They've been helpful, service was swift, parts…read morewere well priced. Didn't have the part I needed so they ordered it right away and followed up as soon as it got in.. Found my go-to shop, even though I have others way closer to home but these guys here love what they do and know how to do it well.

bought 2 bikes there the second one being about two weeks ago almost lost my life because the bike…read morehad no brakes whatsoever and was not ready for the road, instead of not losing my life I lost all of my toes on my right foot and 1/4th of my foot, My left humerus snapped, had to have my left fist and my right ankle reconstructed. The owner is very dangerous, he buys bikes and put them out immediately for sale without inspection or making them road worthy , this is the second bike I've gotten with zero fluid, the first one was a clapped out ninja that had been seriously dumped at High mhp's, it was my own fault for being such an impulsive buy but i've been riding for 33+ years and yes, I did take the bike for a test drive but didn't use the brakes to stop. I made the mistake of downshifting to stop and then when I bought the bike It only took 15 minutes to realize that there were no real actual breaks so I ended up riding directly into a tree at 39 miles an hour and almost lost my life