Good morning all. I once again have to shout praises from the rooftops to Jack and Dan (honorable…read moremention to Richie, their worker bee ) . The general statement is these guys are friendly, fair, honest, communicative. They listen, help you find a solution to a problem, excellent suggestions for mods and add-ons for my bikes. Prices are great and they get shit done right. They do everything they say they will and are straight up nice guys. And more specifically? Once again these two guys just went out of their ways to get me back riding in about 24 hours after dropping my girl off for three issues. ( One was it wouldn't start. Kinda a big issue when you want to ride! ) I specifically heard Jack tell a customer on the phone they were looking at 10 days out due to the volume of work they had while I was dropping off my bike. So off I went . 24 hours later Jack calls and tells me my bike is done ! . Unreal. Absolutely unreal ! I am indebted to these two guys. Thank you Jack, thank you Dan. Make this your go to shop and I bet they treat you the same way. Nice work guys.

I had more work done than the bike was initially brought in for, hey $hit happens. But when brake…read morework is done, and I leave with my ABS light on, and now I got to pay another shop to fix what these guys screwed up, damn right I'm pissed. i was told, drive it and it will go out by Jack, and the other guy Dan states he doesn't know how to fix it, well I won't go back again.

Never heard back for my inquiry for service. It would have been nice for reply for the work asked…read moreabout. Looks like no answer means they can't or don't want to do it. It was a big job.

I was looking for someone local to work on my Harley so I wouldn't have to drive over an hour. I…read morefound Stu online, left a message and got a call back soon. My first visit was for my 1,000 mile service for my brandy new 2019 Road Glide Ultra. I just had a full stage one to get that heat issue resolved and a bonus of great sounding pipes and way improved performance. If I move and have to drive an hour so this guy can work on my bike- no problem... Professional, experienced and you know who is working on your bike!

I have been using J&G Performance shop for a number of years now, the crew here has always been…read moreimpeccable with all my service on my Yamaha FZ1, The owner, John, is very friendly & personable and always takes time to chat about my bike as well as, well, quite frankly how things are going for me in general. I would strongly suggest this shop to anyone who values trust & quality workmanship re: your motorcycle service needs. Dan McHugh

Stay away from this place. My ATC left with more problems than when I dropped it off.read more

Bought two bikes here (not at the same time). Called for parts sometime after the 2nd purchase…read more "The parts Dept is busy. They'll call you back". It's been two weeks. No call. Since, I do my own work, I've called their parts dept several times for various stuff. An attitude every time. Rude and unhelpful seems to be a common theme here. Do they not want to sell parts?

Went looking to buy specific bike summer 2025. Was definitely going 2 buy it but sales rep (young…read moreguy) was very arrogant, negative, & sarcastic. He literally disagreed with everything my buddy & I said. My buddy left store he was so irritated. I stayed & when we negotiated price, he continued to act like that so I said 4get it & bought same exact bike somewhere else for a much better price btw & the person I got it from was a good kid. Totally different experience. Went back to JMR & bought helmet, shirt, gloves. At 1 point, sales rep gave me I believe JB's # (the guy who's desk is to the right when u 1st walk in: may be owner) # to negotiate price. When I used that number to call JB, JB said he was at home sick & acted like I was bothering him. A first, I felt bad but then I'm like well then the other guy shouldn't have given me his #. Later on, I needed a part for my bike & JB was clearly aggravated that I had bought a bike somewhere else. I could've rubbed it in their face, but I didn't even mention it. Then JB turned very confrontational and disrespectful. When he started shouting at me, I started shouting back & we got into a verbal confrontation. At first, he told me he was going to help me order the part. Then 5 minutes later, he told me that the Internet had cut out & he wasn't going to be able to order it. We got arguing again & he's like "DO U WANT MY HELP OR NOT!?" & said the Internet had just come back out of the blue while he was standing up talking to me, not even looking at his phone or computer or anything. It became obvious to me that he was lying about there not being an Internet connection to order the part. He just didn't wanna help me out of spite. When he said the Internet had come back (apparently from his telepathic abilities), he then spent 20 minutes fumbling around on his computer, trying to figure out which screw I needed it for my motorcycle. He said he wasn't sure which one it was. He said we'll try this and if it's not the right one, we'll just do it again. I called for an update a month later: He was irritated & said it was on backorder & hung up. Finally, a few months later I received a voicemail saying that the part had come in. I had missed the vmail from a few weeks prior so I called them to make sure they still had the part before I went down there and once again someone was very sarcastic over the phone saying " well if someone called you saying that the part is here then it's here". I then hung up the phone and went down there the next day (12/19/25.) when I got down there, I went in and said hello to JB and was very friendly to him as I was willing to forgive all sins if they had my part. He then told me that because of what happened yesterday on the phone, they weren't willing to do business with me anymore. I was like what are you talking about? He said that I thought I had hung up the phone after I hung up with them and that I said a bunch of negative stuff (another lie btw) & that they didn't want my business anymore & that he was ending the relationship. If I was anywhere else, I would've been in disbelief as to what was happening, but it was par for the course with these 2 people working at JMR Honda in Hyannis. I have never encountered worse Service in my entire life and I am 52 years old. I don't understand how you could be in sales or an owner and be a total jerk to your customers not just 1 employee, but 2 and expect people to want to do business there. I also met a friend who also had a motorcycle & he randomly told me that he had been to JMR Honda and received a terrible experience himself without me saying a word. I was like trust me I get it. I am a very reasonable person and I'm a good guy, but I have my limits and I honestly believe this is the first time in my life I have ever filed a formal complaint with a business. The way these guys do business is despicable to me. They are grossly incompetent, disrespectful to customers, negative, sarcastic, angry, and unreasonable. Also threatened to call cops. That would've been an incredible waste of their valuable time.

Over 18 months, Rami has done a major service, replaced heated grips that needed special attention,…read moreand removed stuck Allen bolts on my 2018 Triumph Tiger 800. Always professional, always clear and thorough in his explanations, and kind. Fair fees. Good Cafe attached as well. Highly recommend the shop!

I stopped in looking for bag spacers, not exactly the sale of the year, but the owner knew exactly…read morewhat I was looking for and found a pair right away. Really cool shop reminds me of some of the small shops in Oakland that still sell drag pipes, mint and freshly dipped tanks for your CB as well as those quartz points covers for that Neo Tokyo look

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

Brought my ultra limited Harley in for some work he allowed me to buy parts and then he did work in…read moreone day. Great price and workmanship. he does Harley and sport bikes. Tony was fantastic and I recommend them for your motorcycle work and auto repair

Tony completed work on my Harley Davidson and his work was pristine. Tony and his crew were very…read morefriendly, professional, and personable. Tony completed work on time and on budget. Honest and affordable service. Would highly recommend.

Amazing service. Tyler was the best. He immediately greeted me at the door as he was arriving for…read morework and fixed my problem in about 5 minutes. I really thought my bike was ruined. The shop saved my vacation. I wouldn't have been able to ride the rail trail for three days. Great service and awesome workers!

Prices were the best we found in the area. The owner was personable and got us taken care of…read morequickly. Bikes were great quality and they allow you to return after hours. Would definitely rent again.

Stopped in on a friend's recommendation. I had purchased brakes, rotors and calipers and needed…read morethem installed on my jeep. I met the owner Ron. Made me feel comfortable right from the start. Told him the work I wanted done. Set an appointment and was very pleased. Great workmanship at a very generous price for the labor per hour. I received a call when the job was completed by Cheryl. She was very pleasant and I made arrangements to pick up my vehicle I would definitely recommend Gearhead Super Center. In fact going back to have more work done and feel confident that everything will be done right

Very nice people, reasonable pricing. Car had brakes done and it was done by 1pm! Definitely return…read morenext time we need something.

Fantastic operation . Friendly , knowledgeable, helpful . I took my son's electric motorbike there…read moreto get his brakes fixed and they took care of it right away ! Highly recommend!

Place is great. They were super busy and still helped me get a fuel line to help finish my…read moreproject. In fact they just gave it to me. Recommend for sure.