Terrible customer service! We spent around $15,000 on windows and doors. We have called several…read more(5+) because we don't have a screen for one of our windows still after 7months and the openers for the casement windows! When we call the main office to talk to someone they continually refer us to our rude salesman! Would never buy anything from them again. Update: After one of their associates saw our reviews someone from Kansas City Building Supply called and ordered us our screen and said they have the openers at their facility. We are happy to get results, but it's too bad that we have to go through social media to get results.

Horrible customer service. we purchased windows for our new garage and a few of the windows came in…read morethe right size but five of them were ordered too small so we had to order more which took them almost 7 months to get the replacement windows in and when they arrived they came with no glass. they installed the frames with plywood and now we're still waiting on the glass additional five months later. they finally came in and it's been another two months that we've waited on them to install. we're still waiting on the glass to be installed over a year from when the project was started. it's ridiculous.

I've bought torsion springs here twice now. Once for my home back 6 yrs ago. This time was for…read moremy brother. The price has been the most competitive so far, even recently by 50%. I got two springs for the price of one at other quoted places. The one's I've had at home for about 6 years now. They work great. Make sure you know what you are ordering. (from the inside looking out) The left side is RW(right widning) with a red color at the end and the right side is LW(right winding) likely painted black. The staff are pretty cool.

Newly remodeled store with nice showroom. Salesman are great. Ask for Jorge! Sell alot of good…read moreproducts at a good price. The service is top notch.

What retail store purposefully doesn't answer their phones on Saturday. Had to drive 20 miles to…read morethe store to discover they didn't have the fence pickets I needed, and there were 5 guys just sitting and standing around the counter (who all could have answered the phone and let us know they didn't have it the pickets). Shop Menards, Lowes, and Home Depot before Schutte #youdontmattertouslumber

My review is strictly for the counter guy who waited on me…read more I'm a traveling Carpenter with over 40 years experience. I stay booked over 12 months out. I'm scheduled to be in KC on a project in October. This is July. I stopped by Schutte to inquire about what's available in a knotty T&G 1 by 6 for a job in October. The guy immediately gives me a speech about how he can't price anything or discuss availability for October. We just don't know what we will have in October, blah, blah, blah! The guy was making me want to throw up on his shoes. I get it. It's the "Covid Curse". Here is my issue. He didn't offer one solution! Actually all I could think about was this,.... If I owned this business I'd fire his negative sorry ass! I was ready to buy today for delivery between tomorrow to October. I'm tired of problem solving for people who are supposed to be in SALES! They lost about a $15k sale today.

We walked in and were able to see slabs within 10min. We decided on a slab, and they gave us the…read morepaperwork quickly. Will definitely use them for future designs.

I had a great experience at MSI in Lenexa from the first time I stepped foot in the door. The…read moreinventory is vast and the service from the employees is exceptional. Nicole was wonderful in helping me with options, samples to take home, and explaining the process. She is knowledgeable, informative and patient! I was undecided and was there several times. She was accommodating and helpful every step of the way. She pulled many slabs for me to ensure I was happy with my choices. The warehouse workers are great too!

I've never shopped here before until my significant other told me to some months ago. I usually go…read moreto tractor supply. I now come here to pick up my cane Corsos dog food. The service is always pleasant when we and or myself visits for the short time we are there. I also think the prices are cheaper. Definitely a go to store for a lot of things nature but definitely my dogs needs now.

The customer service for outside pickup is outstanding compared to other Menards stores we've been…read moreto! We really appreciate having someone come out and help us load whatever items we've purchased.

Where to start, how about they deliver but my order is missing pieces so I can't work costing me…read moremoney and time! They unloaded before I noticed and only then did they say they would call and even then they said backorder so no way I can do the project. Nor did they say that they would be refunding me for the missing pieces. Horrible customer service, no professionalism, driver barely spoke any English. These people are the definition of incompetent!

From the owner: Builders FirstSource is a leading U.S. supplier of building materials, building products, and…read moreconstruction solutions for builders, contractors, and remodelers. Our Overland Park, KS millwork location serves customers throughout Mission, Shawnee, Prairie Village, Leawood, Lenexa and surrounding OK-KS-MO-AR Area. We offer doors, millwork products, and project support designed to help streamline residential construction and remodeling projects. Backed by experienced associates and trusted product solutions, we're proud to be known as builders' first choice for millwork expertise and building solutions.

I've been helped by a pleasant employee almost every time I walk through the doors here. things…read moreare easy to find and reasonably priced. The only downfall is the check out. They typically own have one register open at a time and it takes a while to get through even a short line.

I took my lawn mower blade in to be sharpened! that's where it all went wrong. they had blades…read moreeverywhere ( no organization at all) and i was real skeptical but i filled out the card and watched them tie it to the blade and they just left it on the counter and walk away . they told 2-3 days, well 4 days later ( i gave them and extra day)i walk in to pick up my blade, they said it's nit done after looking through a pile of blades for 15 minutes, but that they will make sure it gets sharpened in the next day (that would be a thursday ) i go pick it up on a saturday and now they can't find it! 20 minutes go by and still nothing. they did find the tag laying on the floor 30 minutes later with no blade. the guy was real nice and got my information and ordered me a new blade and gave me a cheap blade that was laying around and said they would call me when the new blade came in. No call and when i tried calling it as if they didn't know what i was talking about. luckily they gave me tht cheap blade i guess ( didn't get hosed tht bad) but for the price of a new blade i don't feel that hassle is worth the time! so a bad review is in order.... should have went with mu gut at first seeing the disorganization, but they seemed nice lol i don't know what this store is going through but its not that good of a place anymore

Of late I've dipped my double-handed draw knife into the art of wood working, and Rockler has the…read moregoods! They've got nearly anything and everything an aspiring young wooden boy would need to get those elbows sweaty and oiled up. The assortment of random rare wood pieces was the most surprising, yet the board selection is formidable. I bought an ice-cream scoop kit that demands you build it a handle; made a handle for it out of some 25 year-aged osage orange I had sitting around. The kit broke in like 5 ways, so... I don't know, still a great place for wood working enthusiasts. Tools galore, they have so much to play with in there; honestly, first time in, and I spent more than an hour walking around and touching things. They also have a great email system set up, so sign up for that. The location is a little Narnia-esq, what with the lefts and the rights and the straights, and don't get me started on the parking. But worth it I'd surmise. Work some wood; it'll do you good.

Great service! This store is definitely an avid woodworkers dream but the staff still treats us…read moreamateurs with respect and thoroughly explains everything in detail... and in layman's terms ;)

I've now been to this store a few times, and also have done online order pickup here a few times…read more First and foremost, this place is HUGE, and pretty much has everything. "EVERYthing?!?" Yes. All of it. They also have pretty strong pricing. Every time I've price shopped or compared with all the usual suspects - both brick and mortar, and online - Menards is either the best price, or darn close. And that's even before the goofy rebates (more below). The primary thing I dislike about their approach to commerce is that they don't offer as liberal a free shipping policy as the likes of Amazon, Home Depot, etc. So, many times I order online and then get stuck being required to come in to pick up my order. It's not the worst thing in the world, but it's definitely a major hit against day-to-day convenience in the Amazon age. The other thing I really dislike is the constant "rebate" scheme they like to employ. I know every place has their goofy quirks, but I really dislike the difficulty of this sort of business practice. It feels about the same as when airlines show you an airfare on the first page, only to find out that there are fees behind that which nearly double the actual cost. It's just a way for them to show you a less-realistic low price to keep you from surfing to the competition. Lastly, while the people who work here always seem polite and are helpful when I speak with them, hunting them down can be akin to finding a needle in a haystack. That said, due to the first point - selling everything - and usually at a fair price, they get plenty of my business!

NEVER AGAIN! On a Friday in September of 2026, I ordered and paid for small item (package was 3…read moreinches by 5 inches) to pick up at Menards 14011 W 135th St, Olathe, KS 66062. Went to front of store (see pic A) and the Orange sign on door stated "Order Pick Up" (See pic B). I went inside that door and told the 2 people behind counter (not doing anything) I needed to pick up my order. One of the people said "you need to go to the back of the store, then all the way to the left side to pick up order. This is a very large store. Anyway, I went to that location and there was a line waiting to talk to one of the 3 guys behind the counter. I was at the wrong counter. When it was my turn one guy said I needed to go back into the next room through a doorway. I went there and here was a young guy there that helped me. He took off and eventually came back with my small package. Now since I parked outside the front door that had a sign that stated "ORDER PICKUP", I had to go back through the store to the checkout area (I was already on far East side of store anyway) and walk through the checkout area where people were waiting to pay. Then I had to exit outside because I did not see any way to exit without going back completely through the store again! I had parked all the way at the West end of the store in handicap parking where, I had originally come inside (because the sign on the door stated "ORDER PICK UP". Very messed up system with lots of people not doing much. Sorry I used Menards and as I stated before, NEVER AGAIN!

These guys have a great service! They sell live-edge pieces, and seem to do exceptional work on…read moresome of the most beautiful cuts of wood currently available in the Greater Kansas City area. But I wasn't buying one of their very fine table pieces - or their cross sections for whatever tickles you fancy. No, I was picking through their scrap pile in the back! It's about the size of a school bus, and it's basically non-precious cuts left over, or cuts too thin to be utilized in their impressive showroom otherwise. They charge around $9 per piece - I bought a 7 foot walnut slab to transform into a wall-mounted coat rack. Cost me $9.50. They'll also clean it up, plane it, and cut it down for a fee. I didn't do it, but it's nice to know they're so accommodating. They're definitely in a location that's a pain to park in front of if you're coming up the hill from the west - as there's a double line, and no turn around for over a mile. But once you make it - and though their place is wildly unrefined - you'll find a sort of boutique lumber mill of accommodating patronage. I'll definitely be back to visit. The wood's fair, the help is knowledgeable, and the stock is spectacular. You'd do well to visit too!

This place is fantastic. If you are looking for hardwood lumber they have it and at the best…read moreprices. If you want locally sourced lumber, they are the ONLY choice in town. The scrap pile would be more accurately called the treasure trove. Really great pieces of green lumber at giveaway prices. $9 for anything you can lift into your own vehicle, if it takes a forklift, they'll shoot you a tiny number first. The died lumber indoor is pricier, but still a bargain. Super nice folks and a great selection. Very good website for this sort of operation too...