This place is run like a zoo with little to no staff. The selection is either poor or comically…read moreoverpriced. They didn't have what I came for and then I had to awkwardly pass everyone in line to leave because they route everyone out like they're loading cattle onto a truck. The Euston's Hardware down the street in Prairie Village has far superior service and prices. Plus it's not like trying to go the other way for a roller coaster line to leave(!)

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

I stop into this hardware store often on throughout the year. I primarily shop at Lowe's because…read morethey have way more selection and it's cheaper. But when I'm in the area and I need something quickly, I will come in here. I stopped in for some bird suet. The store is always clean and bright and the service is friendly and helpful. It's a smaller store so they will have a smaller selection. It's just local hardware type of things and some cleaning supplies and around the house supplies. I do think their prices are quite a bit higher. The suet was about $.10 higher than Walmart where I typically get it with my weekly order. They do have a reward program that I belong to and they will send a five dollars off coupon for your birthday and a variety of other coupons in the mail if you purchase a certain amount.

Great location but terrible service, 3 cashiers with no line, I asked for help, and got brushed…read moreoff, and told to ask the employee that was on the phone to be done.

This store has everything, including the most helpful staff! Items are fairly priced, so no trade…read moreoffs needed. A true gem and value for the community.

Always, always folks around to direct you and offer advice. Might cost a buck more, but big box…read morecan't compare for service.

Just left Leavenworth store. Horrid customer service. Employees too busy visiting with each other…read moreand talking on their phones to show me to product. Made me feel like I was a bother. 6/12/23 3:15

Inside the slums of Johnson County, or as close to the slums you can get, there's Harbor Freight…read more This is a nicer looking Harbor Freight, compared to most which are in bad areas. Of course, that's part of how they keep the prices low. For those not familiar, Harbor Freight sells all sorts of tools and such equipment from various countries, usually starting with China then going down the price scale. However, the power tools are of poor quality. They're good for a few uses, but not much. Hand tools, however, are hand tools. Compared to others, this one is a bit bigger. In the back, they have the carts set up to look at, which was the main reason I came in. The narrow aisles and crowded setup is still there, just a lot more items to use up the extra space though. The smell of grease still permeates though the store. Overall, this might be the fanciest Harbor Freight around, although it is still Harbor Freight. And if you do shop here, make sure you have a 20% off coupon and the coupon for a free flashlight.

Just like all the Williams-Sonoma stores I've visited before, this store was clean, bright, and…read moreorganized. And just like the others, it was filled with plenty of kitchen things, more than I would've ever imagined but I like to browse and it makes it easy to kill time. I also liked they had oil and vinegar samples to try. The lady at the register helped my sister out and was very informative.

Horrible service. Returning an online purchase. Super condescending male employee made up an…read moreexcuse that once the product was used I could not return it. I asked them to show me the store policy that states that and they could not. Because of his rude lack of manners and basically not knowing their return policy the incident escalated. I asked for the general manager's contact information, Krissy. He gave me the their store card. I walked out with the merchandise to not cause more of a scene. The rude male employee asked for my name and as I was walking away he rudely made a remark "You do have a name, don't you?" Krissy runs a store with snobby employees. I would advise not shopping at this William Sonoma. I called customer service and they understood the situation and gracefully accepted the return and promptly sent a shipping label. William Sonoma Customer Service apologized for the kind of treatment I received and said they would escalate it to their supervisor. It's obvious that if I shopped for an item at William Sonoma, I have the financial means to purchase merchandise. I shouldn't have to be demeaned by employees when I ask them to verify with me their return policy. It's obvious that Krissy needs to train her employees better or find new employees.

I was forced to use this company by my builder when my house was built, and the experience has been…read moreextremely disappointing. I purchased several light fixtures from them, only to later find the exact same lights at Home Depot for one-third of the price. On top of that, about ten of the fixtures were missing a small bolt/nut that holds the shade in place. This makes changing a bulb extremely difficult. Only one fixture included the correct part, which is how I even realized the rest were missing. I searched every hardware store in town for this tiny 15-cent nut--no one carries it. When I contacted Wilson, they told me to reach out to Maxim, the manufacturer. Maxim then told me to contact Wilson because they were responsible for making it right. In the end, I was told I'd have to pay $10 per light fixture for each tiny nut--something that should cost pennies and should have been included in the first place. This is unacceptable customer service. After paying hundreds of dollars for fixtures, the least they could do is provide the missing parts. You would think a lighting store would carry basic hardware for the products they sell. Instead, for what they want to charge me for a few tiny nuts, I could buy several brand-new lights. Absolutely ridiculous. Would not recommend this place at all

Deb did such a great job of listening to our needs and helping to design the perfect look. Lance…read moreand Joe were professional in their installation and flexible. Thanks for putting f the final touches on our new home.

House of Rocks really cares about how my DIY project turns out…read more They were very helpful and provided solid advice. Bob.

Everything went well. Got exactly what I needed. The staff was very helpful! They have a great…read moreselection and offer choices in multiple sizes.

I'm not a handy man. Hanging a simple shelf, for me, is cause for a celebration. Odds are if I'm…read moregoing to do a job (I'm going to throw around some handyman lingo, try to follow along) I'm going to find out that I don't have the right type of screw, nut, bolt, anchor, thingamajobby or whatchamagizmo. I'm going to have all my stuff out and need to run to the nearest hardware store. Hartman & Sons is not the nearest hardware store to my house, but it's the one I go to in these situations. I call it in my under $1 store, because I usually spend pocket change buying a screw. At Hartman & Sons, I just walk up to the counter, tell them I need a screw, and they take me where I want to go, quickly and efficiently and, most importantly, with a smile. I've done this over 30 times and every time the result's the same. They recommend and show me the exact thing that I need. They never try to upsell me or make me buy in bulk. If Harman & Sons were reviewing me, I'm sure they would give me 1 star. Because when I'm going to spend $20 or something, I go to Home Depot or Lowe's. I'm the jerk who only uses the store because of their excellent service. I'm a taker. Which is exactly why I'm giving it 5 stars, I'm trying to give back.

Honest quick service…read more Lawn mower broke down and these guys fixed the various problems no problem. They have a great selection of hardware as well if you don't want to travel far from Mission.