3.75 Stars: Every staff member I have encountered in my…read moredog's visits have been very nice and patient. But why are there five cameras in the lobby and no cameras where the dogs are? I would like to be able to check on my dog via an app linked to a camera system. Also, wanted to see the facility before I left my puppy overnight and had to schedule a tour. It would be easier if I could just have seen the back of house without an appointment. Lastly, they charge $27.50 if you are late picking up you dog. And while expected a small fee, I did not expect a big fee and I also expected to be told, not just see it on my invoice. That's outrageous! No one time courtesy or grace given here.

Have brought five of my dogs here for over 15 years, the only place in town I entrust to care for…read moremy furry family members.

Just completed another wonderful vacation where I didn't worry about my cats thanks to PAWSome…read more Courtney is so wonderful. I get daily updates and PHOTOS so I know the felines are doing well while we travel. All of my directions are followed and I return home to a clean house and happy, healthy pets. Courtney is kind, professional and courteous and she maintains great contact. It's so wonderful to travel to see family and not fret over the pets. I can't recommend PAWSome enough.

Really couldn't have asked for anything more than Finn delivered. She stopped over 3 times during…read morethe day, gave the animals food, water and medicine, then took them for a walk. At the end of this, there was an excellent writeup and pictures of the activities. Cannot recommend Finn / PAWSome high enough. Would use again without reservation. Thank you!

I will never take my animals to BloomingPaws Clinic Resort Spa in Bloomington ever again and I do…read moreNOT recommend them either. Saturday I got the daily picture update from them (that I had to pay extra for mind you ) and noticed Thor had a little poop on him. Nothing strange because Thor is notorious for rolling in poop so I didn't think anything of it. Monday morning 2 DAYS LATER I picked him up and he smelled terrible and was COVERED in poop (more than in the pic Saturday). I even made a comment about him having stuff all over him and asked what he got into and they said, "Probably everything" and left it at that. So he spent 2 days with poop on him and no one did anything to clean him up. We immediately took him to get a bath and Thor was wimpering and whinning the whole time. The groomer pointed out that his neck was completely rubbed raw down to his skin with fur missing. When we dropped him off they make us take his collar and leash so they used one of theirs on him while he was in their care. We immediately called them and was told a manager would call us. 10 minutes later we got a text message from them (not a call) basically saying this was not the standard they strive for. I told them they needed to call me because a text message is not it. The manager called and reiterate the same thing as a text and even went as far as to say that the reason his neck was raw was because they had to spray him down a few times and when it gets wet under a collar that can happen...if you KNOW this can happen "to a basset hound" why would you not dry them off to prevent the skin from becoming raw and a possible infection?!? Also, we have boarded him and taken him to Doggy Daycare numerous times before and never ONCE have we ran into this issue so don't feed me that bullshit. The manager did offer a complimentary bath and an exam on the house for Thor but if you think for one second I am ever trusting you again with my animals you've lost your damn mind. We took him to have him checked out at a vet we trusted 1.5 hour away to ake sure he didn't get an infection on his neck. Today (Thursday) I spoke to another manager and the interaction was ridiculous. First she started the conversation by asking what I think they could've done differently and then blaming the entire thing on "miscommunication" instead of acknowledging that they 100% neglected Thor while he was in their care. I got a partial refund after I asked about compensation but they have also since blocked me on Facebook after I tagged them in a post about our experience. Both managers response to this was disgusting and lacked any credibility. They are 100% trash and I do not recommend anyone send their animals there.

First of all, I want to say that the veterinary side is one my friends have had good experiences…read morewith, but they have dogs. Not cats. I took my cat in to be seen because he was fur mowing, and I wanted to know how to prevent that so he didn't have to live the rest of his life coned. This was quite some time ago, but I've since decided this may be important for other cat owners to consider. When we (Me, my husband, and our cat) initially entered the building, we were brought back to a room and waited to let him out of his carrier. When someone walked in, a vet tech I presume, she was gentle and very loving with our cat. Why the one star? After she left, it was not her who treated my cat. Instead walked in this doctor that immediately made my cat flick his tail. When I asked what we could do, she lied to me about there being no way to skin test my cat (you can do skin scrapes, I know because I brought him to another vet). She then said she needed to do 500 dollar blood work instead. She said she had found fleas despite us using a preventative, and instead of her suggesting a stronger one she sent us home with an anti itch moose that didn't work. We didn't do the blood tests because we knew something was off, especially when she brought in a small rag to hold my cat down for a vaccine (he is a huge cat) and he ended up clawing her and she lifted him by the scruff (not healthy for a 17 pound cat, btw! Yes, that is his healthy weight. He is tall!) We brought him to arlington, who not only gave us a strong flea preventative, but sent us home with actual medicine (steroids) to help him heal any infection he had gotten from prolonged fleas. Every since then, he has been healthy and not itchy. No thanks to bloomingpaws for that.

I needed to get newly adopted puppies vaccinated for leptospirosis fast, because I live on a rural…read morecreek property with much wildlife exposure. The fastest I could find was a vaccine clinic from the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch whose business address is this clinic. I spent the entire day driving them down to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I had their shelter vaccination records with me and presented them at check in. I even asked what other shots they needed. Nothing. I stumbled on this 2nd dose needed fact later. As a result, my dogs were under-protected for months on a high risk property, and now they have to be revaccinated as a start over. They were almost certainly exposed when protection mattered most and are now receiving additional doses afterward because of that gap. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission to help animals. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and ASK. Otherwise, they're not helping animals at all, rather are creating avoidable exposure risk and animals end up over vaccinated too. Given this experience, I would not feel comfortable using a veterinary practice connected with this clinic/vet again. I'm also not surprised to see other reviews mentioning confusion and disorganization.

Thinking of moving on. I've taken my cats here for so many years. But...in its current iteration…read morethis clinic isn't working for us anymore. Long waits to have phone calls answered. Lack of returning phone calls. No wait times to be seen even with an appointment and ugh worst of all, just the general feeling that Dr. Medlock was over it. Its seems a bit chaotic over there and I think I'll be taking my cats elsewhere.

Crystal is awesome! We have been going to the Bone Yard for almost 4 year. Fletcher goes for…read moredaycare as well as grooming. There is no other team I would trust with our boy. Crystal & her team make the difference you are more than just a customer. Small business makes a BIG difference.

I took my 12 lb dog there to be groomed. She was very anxious, & the staff recommended that I take…read moreher to vet for anti-anxiety meds. I did so, & called The Boneyard, only to find that the owner had blocked my number. SO....i went in to see if there was a mistake. Owner informed me that she didn't wish to try again. TERRIBLE BUSINESS PRACTICE to block a new client, then refuse to try again, after a $300 vet bill so my dog could go there. If she can't handle a 12 lb dog, who's never shown any aggression EVER, how does she manage big dogs? Blocking a potential customer is just ludicrous

Dr. Pruett has worked in Bentley beautifully since he's been ill. It turns out that the scheduling…read moreis on a more as-needed basis than I thought. I have absolutely no complaints about Combs; in fact, I feel supported during this difficult time.

Based on my experience, Combs gets 5 stars for quality of care, but most of that is negated on a…read morenumber of other factors. The good - the vets are very good at diagnosing. The bad - there is much to be said. While my regular visits were essentially uneventful and helpful, there were a few occasions where there were disagreements, and they ultimately decided that they no longer wanted me as a client, and initially tried to part ways with me just after my dog had his recent Cushing's test and needed meds ASAP. They refused to refill his meds due to some rather scathing reviews I left. While truthful, they were exceptionally harsh due to my frustration over the matter. I deleted them because it was clear they would rather let my dog suffer than to speak with me about the matter. After I deleted those, they sent in a 1 month refill to give me some time to find another vet. That is why this specific review will be commenting specifically on my own personal experience. Prescriptions - my dog required a drug called Trilostane. They pointed me to the online pharmacy they used, and it cost about $200 a month. That was far too expensive, and when I told them that, I was given a list of network pharmacies. I'm on disability, and that was much more than I can afford. They either did not offer it or offered it at a similar price. I asked for a copy of the prescription, and was told they do not do that. (Indiana law requires a vet to do this unless they have reason to believe a drug or prescription is being abused.) I had to scour the internet until I found a place that offered exactly what I needed for around $60 a month. They made sure this place had the proper credentials, and sent prescriptions and refills there. I have been able to locate another vet who is flexible in how prescriptions are handled. Customer service - in my experience, it's fine to a degree. If you are neurodivergent, I suggest you find another place. There were a few times where I questioned things, including when I needed to find a way to get an affordable prescription. There were several instances of being given information at the last minute. The final one being the day of his test. We had been communicating via text to set things up. At no point did anyone contact me to inform me that my dog must be up on his rabies shot for them to perform the test. I took him in, and at the last moment, before they were about to take him back, I was informed they would not do the test unless he had his rabies shot. That's about the way it was put. I've worked in customer service for quite a long time, and there are a LOT of ways to phrase things in a gentle way to make it a little less unpleasant. They did not do that. It was very harsh, and as a person with ADHD, I do not process that sort of information well when it's presented in such a way. I told them all of this after they informed me they no longer wished to work with me. At this point, it can be considered discrimination. It's very disappointing to experience what was (to me) an extraordinary lack of professionalism. Good customer service dictates that you always do your best to keep a client informed and up to date, and you communicate in a way that is friendly and non confrontational. That was not my experience unless I simply agreed with whatever they said. Other notes - They shop out notifications to a third party service, which is pretty common these days. I received at least one about a month after the service mentioned was due. They do offer customer service by text, which can be VERY handy. Most of the time they were on top of things. There were times when I'd text asking for an update and did not receive a reply unless I followed up later.

We boarded our two dogs for nearly two weeks. The facilities were clean and spacious. I especially…read moreloved the fact that they were not in crates at all... instead they were inside their own room which had beds and toys. It was very cozy for our two babies. Ms. Kathleen sent us pictures of them playing and relaxing when we requested and let us know how they were doing. I'm so thankful that she provides this kind of care for our two so it helps put my anxiety at ease when we have to go out of town. Ms. Kathleen was very knowledgeable and very attentive to our dogs diet and needs. We couldn't be more thankful. :)

First time boarding my dog and using company. The amenities looked great. Best option that I had…read moreseen online so far at a great price. Kathleen was also very flexible when I had a sudden change in plans and needed Hitta to stay two extra days. She also provides loads of pictures when requested. I'm only giving 3 stars because there was one altercation with my dog and another dog. Although no major injuries, I was not notified immediately, my vet was not called, nor my dog taken in to get check. The scar on his arm probably should have had stitches even though she told me differently. If there was better communication on this I would rate it higher.

I called to get vet records for my CTE rabbit records and the lady looked him up but complained…read morethat he only had one injury because a home health care worker accidentally bumped him or stepped on him and they only treat animals that get injured more often. Thank goodness l record all my phone calls and they have been reported for animal abuse encouragment. What sucks.

My family and I have been clients of College Mall Vet since 2008. I called today for an appointment…read morefor my sick cat. Before I could explain my concerns, I was told that they couldn't see me today or tomorrow. When I asked what my options were, I was told to "try to the emergency vet in Indy" and then hung up on. No compassion, no attempt to help, nothing. I don't know what happened to this place, but I will take my business elsewhere. Avoid at all costs.

Seriously the best dog trainer. Sarah helped us tremendously when we decided to bring a puppy in…read moreour home of a very unfamiliar breed to us. Now he gets the pleasure of being able to have play days with some old and new friend he has made along the way through her day care services. We consider Sarah and her family our friends.

Have taken our Dane there for a bit now. Very pleased with service an the way our dog is treated…read more Rates are reasonable as well. We've seen progress. Videos were sent of our dog in action. This also settled my wife's nerves on initial visit seeing he was having in an ok.

Our dog has a history of separation anxiety and is notoriously difficult at kennels, going into a…read moredepression and refusing to eat or drink. He stayed at Wayport for 12 days recently and did just fine! These are, quite obviously, dog people. They know how to deal with nervous dogs and clearly love what they do. I'll recommend them all day! So glad to have finally found a kennel for our boy that won't cause us worry!

They are great! My pet did not want to come home! Great and accommodating staff. Seemed very…read morecontent there!