I called to get vet records for my CTE rabbit records and the lady looked him up but complained that he only had one injury because a home health care worker accidentally bumped him or stepped on him and they only treat animals that get injured more often. Thank goodness l record all my phone calls and they have been reported for animal abuse encouragment. What sucks. read more

My family and I have been clients of College Mall Vet since 2008. I called today for an appointment for my sick cat. Before I could explain my concerns, I was told that they couldn't see me today or tomorrow. When I asked what my options were, I was told to "try to the emergency vet in Indy" and then hung up on. No compassion, no attempt to help, nothing. I don't know what happened to this place, but I will take my business elsewhere. Avoid at all costs. read more

We have been taking our terrier to CMVH for ten years, and always get great care. This week they squeezed us in on their schedule, addressed our concern, prescribed a "cure" that worked wonders in just 48 hours. Two days later they followed up with lab results, and made another "wellness check." read more

I called to let them know one of my beloved pets passed over the weekend and they were very cold, harsh, hurried and just replied "I'll let them know" and hung up. My baby had been a patient there for more than 15 years. Talk about the most non compassionate service ever...there's a reason I'm moving my other cat to Furry Friends ASAP. read more

I have not had good luck with vets in the past. I had such a positive experience compared to what I've had in the past ! I would definitely recommend this vet to anyone and I will be bringing my pets back. read more

I love College Mall vet. For a short stent I lived in Greenwood and I would come back down to Bloomington for vet care. I think their prices are reasonable and they're so great with my pets. They get down on the floor with my pets and even though my dogs hate the vet they're ok with being at college mall vet. I will always go here! read more

I grew up in Bloomington and my family has used College Mall Vet for years. Unfortunately, we will not be returning after the treatment we received today from the front of house staff. Olivia interrupted me as I told her that two days ago our 13 year old dog was diagnosed at an emergency vet with liver failure and was given a month to live, in order to tell me they couldn't help because they didn't have the paperwork from the emergency vet. Not an I'm sorry about your pup, not an ounce of co passion, just major attitude. So after ten years of patronage, we will not be back. We are choosing to drive three hours round trip to see a vet that got us an appointment tomorrow, and actually showed us some professionalism and kindness in our time of crisis. College Mall Vet, if this is what your standard of customer has become, you need a new manager. read more

Misdiagnosis, not returning Emergency phone calls, inflated pricing, waiting a min of 40 mins EVERYTIME you have an appointment. No thank you. Sally Walker Hayley Foltzer read more

I highly recommend College Mall Vet. The basics...they have great hours, online appointment scheduling, and nice staff. Beyond that they have great vets. They are "cat certified", meaning they have been trained to handle cats in a way that helps keep them calmer and take their time with them until the cat is comfortable. I especially like Dr. Davis who has been helping me with my old lady cat. She's patient, kind, and listens to concerns without just telling you what you have to do. She's works with you to find the best solution for whatever situation you and your pet are facing. Final thought...they are extremely busy, so don't expect to get a routine appointment right away. However, whenever I've needed a pet to be seen quickly, they have managed to fit us in to the schedule. read more

I've had mixed experiences here. It seems like lately the front desk staff are much better than they used to be. The veterinarians seem nice enough - a big mistake did happen with my pet but the vet made it right. I still return because they seem to handle my cat well. He dislikes the vet and a lot of vets don't handle him well. I've had very little problems in that aspect. This vet is pricy than others, they are mostly working with college students. You can definitely find cheaper but the workers do seem more capable at their jobs for the most part. read more

College Mall Veterinary Hospital - Veterinarians Near Me - Bloomington, Indiana

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Do not use this vet practice. They are so paranoid about getting paid, they will deduct the payment from your card without asking. They don't work with you if you can't pay the bill right at that time. The front office staff acts angry all the time and they are not client friendly. Certainly different from the original vet who founded the practice years ago. read more

The staff are incredibly friendly and willing to answer questions about your pet. I had no issues relating to that. Unfortunately, they have struggled during the pandemic and their scheduling system is not good. Both times I have had appointments, I ended up waiting 20 and 45 minutes just for them to come and take my cat. And then at the end when they said they were done, I ended up waiting another 20 minutes for them to bring my cat back to me. So I'm not sure what's going on in there, but at least for the remainder of their (oddly strict for April but I'll leave it at that) covid protocols, expect a much longer visit than usual. read more

They came through for us, even in a pandemic, when our older dog had a major seizure on a Saturday morning. Excellent medical care.

We adopted our dog from a shelter a few months ago and chose College Mall Vet based on the Yelp comments about the veterinarians, not the front office staff. So far our experience has been really great! (And we've been there quite a bit) I will say that the front office staff has been very nice and professional, and they always fawn over our dog which makes me feel good :) They have called me several times to check on our dog after visits and surgeries. Dr. Hughes is wonderful! She personally called me with a pathology result. She really cares about her patients. read more

My girlfriend and I took our beardued dragon there and they claimed that they had a veterinarian who specializes in reptiles. So we trusted her diagnosis. After a month our bearded dragon still wasn't better so we took her to another veterinarian and she had to be euthanized because we had let her go to long and her kidneys had shut down. If we would have never taken our animal there she would still be alive. We didn't just lose a animal we lost a family member. If I could give 0 stars I would. read more

This Vet hospital was responsible for letting my dog die. 3days before Christmas they refused to let me bring her in, in an emergency situation. They said they were too busy. They'd treated my dog many times for the same problem. Two shots would have saved her life, but they were too busy, even though it was an emergency. They said I'd have to bring her after Christmas, which was 6 days away. I pleaded with them that if she had to wait, she'd die. They suggested I take her to Indy emergency vet, which I did twice before Christmas Day. They treated her but they didn't know her history and Christmas morning 2021 I woke up to her laying at the foot of my bed, dead. They are the lowest class of vet and I would not recommend them to ever care for a pet of mine again. read more

I took my cat, who has a skin condition, to College Mall Veterinary Hospital upon the recommendation of a friend who used to be a vet tech and told me that Dr. Christy Victor was the best cat doctor in town. While I agree that Dr. Victor is a caring, attentive, concerned physician, the staff at what I assume is the front desk at the clinic (I haven't been able to go in in-person due to the COVID pandemic), despite being very friendly, are terrible. We ran out of prescription food for our cat due to a snafu with the online store that normally auto-ships to us, and called the clinic for assistance. They don't carry the food he needs, so they suggested we call around to other vets in town to see if any of them carried it. When I successfully located a practice that carries the food, I called College Mall Vet, who said they would send over an authorization so that I could purchase the food. I called four times that day to follow up, including leaving a voice mail message on the fourth attempt to explain that the other clinic said that they had not received the authorization, and I asked for a call back. I received no communication from College Mall Vet in response to that call (they were still open when I left the message), nor did I receive a call back the following day. I finally called the afternoon of that following day, asking them to send an authorization to a different clinic. I was told that they would contact the other clinic, as well as send an authorization to Chewy so that I could order a substitute food. I also was told that they would call me back. Now we are on the third day of this mess and I STILL have not received a call back. In the meantime, we have had to resort to feeding our cat another food that he really shouldn't be eating due to potential food sensitivities because we cannot get any help with getting him the food he needs--so now we are taking steps backward as far as his treatment goes. While I would recommend Dr. Victor as a veterinarian, I would not recommend the practice itself under any circumstances. We will be taking our cat to another veterinarian as a result of this situation. It's too bad, because I really like Dr. Victor. read more

I too have had problems with the front desk staff. I have gone there with my mother and also took my dog there for her vaccines when I was on an extended visit back home. The front desk staff completely ignore you and when they have to interact with you they are pretty rude. Totally unorganized. When you check out they don't offer any sort of cue that you are "done" let alone a "thank you" I called to get a copy of the vaccines my dog had there so I could get her tags in another state and they sent me someone else's record. When I called to remedy the situation the girl I spoke to could not understand what I was saying. She kept insisting they sent it to me...and I explained "yes you did, but I have records for a Mrs. XXX's dog. I am not Mrs. XXX. I need my dogs record." After going around and around for about 3 minutes she finally got it. **And warning: they told my mom they were out of her dog's heartworm meds and gave her something "that is the same." NO...it was heartworm meds for a large dog...Like 35-50 lbs...my mom's dog was 15 lbs. My mom trusted-she basically thinks this place is amazing-what they told her and gave it to her dog unknowingly. That is super irresponsible of the tech, receptionist...whoever did this. Fortunately her dog had no reaction. BEWARE.** read more

I have taken my dog to College Mall Vet since 2008. This morning, I broke up with CMV. My dog needs his anal glands expressed every 2 months. I've tried every supplement and prescription under the sun - and spent lots of money on these - but nothing works. My dog has a bum butt. Through a rotation of vets, staff, and techs, I stuck with the practice. A few years ago, it became increasingly harder to schedule timely appointments at CMV, but I stuck with them. Staff became grumpier, but I stuck with them...and was nice. A receptionist made unprofessional, uncalled for remarks about how "vocal" my dog is, but I stuck with them. Prices kept going up and up and up, but I stayed with CMV. That ended today. After being made to feel like I was lucky I was being allowed to make an appointment, I was told that a previously vet-tech $30 appointment would now be $90, charged as an office visit ($60) with a $30 anal gland surcharge. If I was treated kindly and felt my business was appreciated, I probably would have been okay with everything. But being made to feel like a nuisance for trying to take care of my dog and spending money with them - WELL into the thousands over the years - is too much. I'm sorry to say that I take back all my previous recommendations of College Mall Vet. read more

Like others, I had a poor experience at College Mall Vet. The phone is not answered in a reasonable amount of time. You aren't greeted when you come in. They leave you waiting in the front lobby wrangling three pets away from other pets while there are open exam rooms. These little things add up making you feel unwelcome and making the whole experience a real hassle. The vet I was assigned was unfriendly and didn't even seem to like animals. Then I actually had an issue with my dog. His skin was breaking out into a rash and he was losing his hair, scratching like crazy. The vet was horrible. She assumed he had seasonal allergies, even though there was no seasonal pattern. At the second visit she prescribed drugs again that I had already told her hadn't worked. Then she basically blamed me for his allergies and chewed me out. After that, I was fed up and switched vets. Naturally, it took forever for them to transfer our files to my new vet. It was all worth it though. My new vet was able to diagnose the issues with my dog and is great with all my pets. Life lesson, if you're getting crappy service, no reason to stick around past the first appointment. read more

I've never had an issue with this location. I see Dr. Taber and she has always been very kind to my cat. I don't think I have ever had to wait more than 30 minutes on a very busy day, the same as a doctor's office for people. My cat got all of his vaccinations here and was taken here when he had a UTI. He has always been treated well and appropriately. I have had some issues with the staff at the desk not being able to immediately acknowledge me, but they are always working on something else. I don't particularly expect them to drop everything for me if they are finishing up. I also have called to ask questions regarding fleas and vomiting, and received good answers and advice. To be honest, many of the negative reviews seem to stem from presumptions about personalities. I will say that no one here has ever been rude to me. I'm thankful to have found this vet clinic so close to home. read more

Want to thank Dr Hughes for her compassion with our 2 old dogs. She showed such understanding and care with our two 15 year old Wheatons and was there at the end for great support. IF we get another dog she will be our first choice for a Vet!! Thanks again! read more

I have to disagree with the 2 positive reviews for College Mall. I took my cats there several times until I got fed up with the rude front desk staff and the pushy vet techs. I was never greeted upon entering the office, no matter how bored everyone behind the counter looked. The staff were consistently cold and impolite every time I was in there. The last straw was the angry lecture I got from a vet tech when I dropped off my male kitten for neutering. I know quite a bit about vaccination protocol and the risk of sarcoma, which is why I repeatedly declined to have him vaccinated for Feline Leukemia (and explained my reasons each time). I understand they need to make sure I know the risks, but laying on a guilt trip about how I'm an irresponsible caretaker if I don't get the FelLeuk vaccine for an indoor-only cat is ridiculous. Their customer service leaves a lot to be desired. The best thing I can say about this place is that the vets were fine - not great, not particularly nice, just "fine." That's just not good enough for me. read more

College Mall Vet was absolutely the worst vet clinic I've ever used. My main problem is with their atrocious front desk staff. Each interaction I've had with them has been awful. They are incredibly slow to process information, to greet clients, and to carry out tasks in a timely manner. I have had to spell out my pet's medication for them before, had to give them the dosage -- all things that should be in their files! When working with one of the vets, she kept referencing my cat's condition as being a product of aging -- when the cat was only 10 months old. I would have liked for her to have looked at his chart during the 45 minute wait I had with an incredibly sick kitten. I was appalled that she suggested "letting him go" before I reiterated he was not even a year old. Mainly, though, it is the staff. It is unbearable to watch the office staff blatantly ignore customers, to chat with each other -- having no regard for customer service. I only used them since my vet closed, and I would be moving soon anyway... But wow, each of my three stops (for a check-up, then prescription pick-ups) were terrible. Please find somewhere else -- if they are this careless, you do not want to risk your pet's health. read more

I was struggling and edited this review several times. I give 5 stars to doctors, and all others helped us before. All our past experiences were great here, and people are nice and friendly to us and our dog. However I will give negative stars to the one who picked up my phone at check in line 5/27. I am really really disappointed for my current experience. My dog has diarrheas for days, almost one month. I have contacted the office and asked prescriptions couple times, and try to make appointments. I won't be this upset, if I am not on this situation: 1. I sent her poop for the fecal test, and got negative results. Staffs told me she is doing well, and didn't need prescription or any other action. So that I canceled my appointment, and gave her dry food only. 2. She was still having diarrheas after the fecal test. I called for appointment and prescription again, since it is really hard to schedule appointment online. The earliest appointment I can get is 2 weeks after, so I decided to get prescriptions first. I got the offices call back days after, and they told me to give her some chicken and rice soup, and some FlortiFlora probiotics. Since I have already tried with probiotics for days, and it not working. I decided to give her some chicken rice soup. However, it made her situation even worse, and she even had diarrhea in the mid night after the soup. 3. I called again yesterday, and finally made an appointment today, and got new prescription yesterday. She felt bad, tired, anxious , and had diarrheas every time she took the prescription( she took twice since last night) Thanks for the lady who helped us yesterday. 4. We finally took her to the hospital today, however we meet a car accident on our way, and the traffic was so bad (our fault not leaving earlier). And I called at 3:35(my appointment is 3:30), and explained that we will be late for couple minutes. People told me that we need to reschedule, since we were late. I explained, and told her how serious she is, and all the prescriptions from them made her worse. I only got the reply " but you are late for your appointment" I questioned if we could go to emergency room, she said to me " no, since you are late. You can go to Indy or other place. We have others need to call this line, so please contact us by other lines." 5. I called their emergency line, and the same person picked up. She said " balabala, but you are late" I explained once more, and said I need emergency. She asked me to wait, and I waited until she hung up the phone. End of story. So, I don't really understand. I have already given up to see my original appointment, and decided to go to emergency. WHY don't you tell me what I NEED TO DO instead of TELLING ME I AM LATE? read more

Our family recently moved to the Bloomington area. Last week one of our cats (Zoe) had a sudden medical emergency and I was unsure who to call to have her be seen since we were so new to the area. A friend recommended College Mall Veterinary Hospital so I called their emergency line. They were able to see Zoe right away and quickly determined that she was in kidney failure. Although she passed away within a couple of hours, the staff worked very hard to do everything they could to help Zoe and make her comfortable, especially at the end. I spoke with many different individuals during my time there that day and all of them treated me with compassion and respect. I am sure that I messed up their scheduled appointments that day (my apologies to anyone who had a long wait), but none of the staff made me feel rushed as I navigated the many emotional decisions I had to make during my time at their hospital. While my experience ended sadly, I will not soon forget their kindness and willingness to do their best to treat Zoe despite having never seen her before. read more

I concur with Eva. I have been taking my cats here for the past 8 years. Every time, even morning appointments when they should not yet be behind schedule, I wait minimum of 30 min, often longer. I am finally going to find an alternative. read more

College Mall Veterinary was recommended to us by friends when we urgently needed a vet within a matter of 3 weeks after moving to Bloomington. We were absolutely amazed by the wonderful, kind treatment we received when we were dealing with having to euthanize our dog--a very difficult issue that took us weeks to decide. Since it was such a terribly stressful, sad time to meet a new vet, we were prepared to not have a very good experience. The front desk staff and the doctor talked us through multiple questions and concerns, and offered warm, caring advice and support. Recently, around 9 months later, we visited with our new puppy, and once again we had a brilliant experience--this time, for very happy reasons. We have worked with both Dr. Swanson and Dr. Synder, who have both been wonderful. And most surprisingly, the prices at College Mall Vet are reasonable. This has been a really nice surprise since every vet visit on the west coast was outrageously expensive, even if it was just to do the smallest thing. I know I've heard from cat owners they have another place they recommend in Bloomington as well, but for dog owners--I can't recommend this vet enough. read more

College Mall Veterinary Hospital - Veterinarians Near Me - Bloomington, Indiana

Our dog sees Dr. Hughes and she is absolutely wonderful. We have had wonderful experiences every time, so I am very surprised to see the negative reviews. Our dog began going to College Mall Veterinary Hospital last November (2017), so maybe prior to that there were issues. Dr. Hughes is very thorough and addresses any questions or concerns completely. I cannot recommend Dr. Hughes enough. She is amazing! read more

Dr. Tabor is wonderful and so caring I can't say enough about her. They are lucky to have such a great Veterinarian. However the front office staff are rude and incompetent. I have paid a lot of money for qualified Veterinarian's to be treated so badly by their staff. read more

We love Shari Hughes. We love the vet techs. We couldn't be happier with the thoughtful care and consideration they have shown, including but certainly not limited to coming to our home to euthanize our old, big black lab in his favorite place in the yard. Super pleased, love College Mall Vets. They always offer as many options as available. And, they don't make you feel bad for asking "how much will this cost?" read more

College Mall Veterinary Hospital is a great place to take your pet. When I lived in Bloomington, I took my dog here for all his shots, check-ups, etc. They do a really good job of taking care of pets and will always fit you in if your pet happens to have an emergency. I definitely recommend this place if you have a pet in Bloomington. read more

I don't know if I'm just insanely lucky or something, because this keeps happening -- but every time I go into the place, I get greeted, everyone is extremely polite and cheery. I have one cat who has anxiety issues and she vomits and/or poops any time she gets in a carry case, so they always help me out by cleaning it out for me. Then the vet lady is always super nice, gentle with both of them, helping calm them down, laughing at my (totally inane cat lady) stories, and then as I leave the staff is always amazing again. I mean, it's pretty much all I ask for in a vet! read more

Avoid them at all costs. We watched the vet tech and vet chat it up in the back (the exam room door was open) while our dog bled through a bandage onto the floor for five minutes. They finally called us back to put extra bandage on. The vet was very indigent with the fact that we did not know their protocols with sedating our dog. I am sorry, but the protocols are their own and they should do their job and teach them to us! On top of everything else the vet was over all in a foul mood and kept snipping at us the whole time. They kept our dog to stitch her up and didn't even look at the wound before they sent us away. The other vet at this clinic is phenomenal, but we will not be returning because of our most recent experience. read more

Unfortunately I can't say my experience was all that positive with this vet. While my cat has recovered and is back to her old self, it came at quite a cost, which seems to me could have been avoided. What I would have at least appreciated when the vet couldn't initially find a reason why my cat was lethargic and not eating would have been a warning that the blood tests she was ordering were going to cost so much. Over two hundred dollars to figure out my cat had some sort of infection and needed antibiotics is astounding considering my kids pediatrician can do that for half the cost. Then there's the same complaints others made about the front desk, being put on hold forever when calling. Next time I'll go somewhere else. read more

I've had nothing but horrible experiences here. As others have written, the office staff are rude and could care less about helping clients. Some of the vets are nice, others are not. It is hit and miss. What really gets me is that they play the ethics card quite regularly when recommending pet care options, and then charge sky-high prices. It is twice as much for me to take my dog here as to see my own doctor, and that is for them to spend 3 minutes looking at my dog. There are much cheaper and better veterinary servies in Bloomington. read more

Take your business and the care of your beloved pets elsewhere! I dodged a bullet. As I was getting ready to take my cat in for an initial appointment here, he escaped in the parking lot. I spent 15 minutes chasing him before I finally got him back in his carrier. I was going to be 5 minutes late for the appointment. I called to let them know, and the "lead receptionist" told me not to bother taking him in and to go back home. But no worries! They could reschedule my appointment for 2 weeks from now! I scheduled this appointment 3 weeks ago as it was their next available opening. I cannot believe that their pitiful answer to an understandable issue was "Well your cat escaped and you're going to be 5 minutes late, unfortunately there's nothing we can do for you because we only block out 30 minute increments for our appointments. But no worries, we can get you in in 2 weeks! Let's get that booked now! And don't bother even if you're 2 minutes away, because you'll spend 15 minutes filling out three pages of paperwork so that will leave 10 minutes for an appointment." Well, #1) It is problematic your appointments are 30 minutes long. #2) HAVE SOME HUMAN DECENCY AND UNDERSTANDING. #3) I have a screaming cat in the car and am completely nerve shot from almost losing him in my parking lot. You're telling me my efforts were for nothing, but I should make a new appointment for 2 weeks from now! College Mall Vet is an excuse for a customer-driven business. My advice: even if this Vet has an easy system of scheduling appointments, take your time and money elsewhere because they are not empathetic nor customer driven. read more

Dr. Tabor has been the best veterinarian for my group of geriatric pets. She always goes above and beyond with their care. I feel she has given my elder basset hound an extended life by taking her time to understand his diagnosis and find the best treatment possible. Her bedside manner is top notch and you can tell she is truly passionate about what she does. She is thorough and honest. I recommend her to anyone! read more

College Mall has been my vet for 3 years. This past month one of our 6 year old cats became very ill. Dr Jessica Gilliatt treated him and proved to be outstanding. She clearly worked hard to treat symptoms that did not abate with a number of antibiotics and other drugs. She consulted with an internal medicine vet in Indy and we took our cat there for more extensive treatment (not available in Bloomington). Throughout the ordeal she called and offered her assistance. When we returned to Bloomington she took Bailey back under her care and continued to consult when needed with other vets. She proved to be wonderful as were all the staff at the clinic. I cannot thank them enough for all her work and care. She was kind, patient, there when called and thoughtful in the treatments she recommended as well as when they should be stopped. She is wonderful. read more

I take my cats here for routine visits and have always been satisfied. Their routine care is neither stellar nor horrible. One of my cats recently had a blocked urethra, and my experience was again mixed. The vets were able to see him right away since it was a medical emergency, and I was eventually referred to IVEC in Indianapolis. The medical service I received was good enough. My main complaint is the staff and their training (or lack thereof). The vet I spoke to did not know her company's basic payment policies when I asked about them, and could not even give me a proper estimate of the fees after my cat had already been treated and was just waiting to be picked up. I was referred to an office manager, who was more helpful. While I'm glad someone could answer my question, I feel like it's just good business for the doctors to know basic things like that. Also, whenever I call the office, I am almost always immediately put on hold. They do not even ask my name or reason for my call. One time I was put on hold and then someone hung up on me, presumably by accident, so I lost my place in "line" and couldn't get through for fifteen minutes because all their lines were busy. How hard is it not to hang up on someone? read more