We went there to get shoes for walking and we both had issues that needed to be addressed. The salesmen stepped right up and showed us what was recommended. They also gave us a veterans discount, which was nice. Highly recommend this store read more

Boooo! These guys also sell their stuff on eBay. They had a make offer button on one of their listings. We made an offer. They let it expire with no response. So we bought said item paying for it immediately. Almost a week goes by with no response or shipment notification... our money gone and tied up. Then order gets canceled by them with zero apology. Listing had two for sale and remained so we thought maybe they only had one. So my wife made an offer on that one. Zero response again to her offer. So we went ahead and bought the second item and experienced another canceled order. If you are going to sell things on eBay, you need to be available. You would not enjoy if somebody agreed to buy an item you were selling and ended your listing and then took their sweet time to pay you and then did not respond to any of your inquiries. So here's a 1 star since I was unable to inform anyone of how we were treated by you guys on eBay. If how they run their retail store is anything like their eBay account, I would choose another place to do business. read more

I have been to this place a couple of times since it's one of the only places in Scranton to get proper running advice and gear. I really want to like this place. I hear the owner is fantastic. Unfortunately, my visits have left a sour taste in my mouth and I am not sure if I want to go back. Example: I primarily reside in Philadelphia, but was home on a visit. I decided it was an opportune time to get a new pair of running shoes for the Broad Street 10 mile race I was running in just under 2 months. I was having some issues of blistering when I ran and wanted to see if my fit was correct. When I walked in I was greeted by a female worker. I told her how I was new to running and was challenging myself to the BSR. Her immediate response was "Oh, you are doing it? I wanted to get it, but I couldn't." She asked what time I wanted to finish in and looked utterly disgusted when I said I would just like to finish! After that she was a bit condescending. Yes, I was a new runner. Yes, I was over weight. And yes, I got a slot in a race she wanted. But, she didn't have to be so obvious about judging me. It wasn't only the judging that irked me. I asked to get fitted for new sneakers. I ran on the treadmill, she assessed my stride, and brought out a bunch of sneakers. Each pair was too wide. My foot was sliding out of them. I needed them tighter but she said they were too loose. I practically begged her if I could try on this pair of Asics Nimbus-es. I loved them. She discouraged me from getting them. Saying they were all wrong for my stride and foot. I disobeyed and got them anyway. Months later back in Philadelphia, I went to Fairmount Running Co and asked to get fitted for new sneakers. I wasn't sure if the Asics were the best (since I did disobey SRC). The guy working there informed me they were a perfect fit. Which makes me wonder, what would have happened if I didn't go with my instinct and was too intimidated by a veteran runner. read more

Great customer service. The salesman listened to my needs and suggested a couple different brands. I bought them all. In a world of on-line warehousing and discounts, I choose to shop local to support Mom & Pops - especially this one. read more

Being a new runner, it is difficult to know where to begin. After signing up for my first half marathon, I decided it was time to be properly fitted for sneakers. Sales associate, (Matt) greeted me as soon as I walked in, asked what kind of running I do, where I'm from, and what I was looking for. Once I told him I needed to be fitted for shoes, he had me walk across the floor to see what kind of shoes would work best for my feet. He then measured the length of my feet. He brought out 5 or 6 pairs and patiently had me try them all out. I found the perfect sneakers thanks to Scranton running co! The customer service is beyond amazing and I will be back very soon!!! This is the place to go for all of your running needs! read more

I really cannot say enough about the customer service. I have been on the market for a new running shoe and have gone to 4 stores (not specialty running stores) and have not been able to find anything close to what i "was looking for" (I didn't know what I was looking for, but whatever it they didn't have it). Finally I found out about Scranton Running Co. and was finally able to end my quest for the perfect fit! The sales associate (Justin) spoke with me and listened very closely to all I had to say to help me find what I was looking for. Finally, after narrowing it down to a few pairs I was given the opportunity to run on the treadmill and try them outside. I made a small remark about how I hate treadmills and was told.. I COULD TAKE THEM OUTSIDE! (Maybe this is common for specialty running stores, but not anywhere else). By the end, I'd say Justin spent about 30-45 minutes helping me choose a shoe and never once seemed impatient. Some people commented on the price, but I wouldn't say anything was overpriced, high quality products are expensive no matter where you go.. Overall I had a great experience and will be excited to return the next time I am in town. read more

Exceptional customer service!! The only place I will buy my running shoes.

I visited Scranton Running Company in January of 2012. I've heard some great reviews from my clients & decided to give them a shot. I started running in the beginning of the year...clueless about the proper shoes to wear. I brought a bag of shoes to Justin on January 26th. He examined my shoes...all three were completely different & did not benefit me in any way. Justin was very patient with me & answered my questions thoroughly. I felt totally comfortable during the treadmill assessment. He explained everything we were looking for before he replayed the video of my gait (& such). Justin suggested a pair of shoes, which were a perfect fit. I totally felt the difference immediately. Kudos, Justin -- & the rest of the Scranton Running Company staff. Thank you for being passionate people. read more

It's too bad that they would rather lose a sale than to match an online shoe site's price. So much for trying to support a local business. I guess they don't need business. Great. read more

Great merchandise, quality products, and the staff is super friendly and approachable. Awesome place!

Amazing customer service! They went above and beyond for me. Discussed what would be right for my feet and application of the shoes.