The key with Scratch is to make sure you get something that was baked *today.* (For me, at least. I'm not partial to day old baked goods) I ordered red velvet cake and it blew my socks off. Service was fine. Ambiance not an issue, as I was ordering to go. I'll need to carefully avoid this place, unless I want to plump up! read more

Scratch Bakery is hands down my favorite bakery in Newport News--and the Food Network recognition makes total sense. Every pastry I've had here has been absolutely delicious: perfectly moist, generously sized, and very reasonably priced. I keep finding excuses to go back for their bread pudding and the vanilla gooey cake--both are next-level and consistently amazing. You can truly taste the quality and care in everything they make. If you haven't been yet, put this spot at the top of your list. read more

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Scratch Bakery....a nice little spot serving up desserts. This place has been one of our favorite places for desserts for years. Whether it's cupcakes, cakes or cookies, we were satisfied with just about every item bought. It has been a minute since I've done a review, so it was time to see what they've been up to. I was the only customer inside when I walked in when one of the workers said 'Hey, where have you've been?' You know it's a great thing when staff knows who you are even if they don't know your name. At first, I was going to buy a Strawberry Cake bomb. But I saw they had Strawberry Shortcake with whipped topping. They've had it for months from what she told me. So, I decided to give it a try. The cake itself was really good. Moist, not too sweet and flavorful. Sophia used to make strawberry shortcake for years and liked this one. I actually gave her half of mine which she saved up for the next day and it was still delicious. Another win for Scratch Bakery. I know for sure I can rely on them for much needed treats. You know we'll be back again soon :) read more

Scratch Bakery - Strawberry Shortcake - Bakeries Near Me - Newport News, Virginia

My family & I make stops to Scratch Bakery several times a month. This is my go to spot when I'm craving something sweet. There are lots of unique flavors to choose from & different dessert options. I've been a huge fan of the banana pudding, strawberry cheesecake cupcake, banana pudding cupcake, Oreo cupcake, and strawberry cake slice. The cake slices are HUGE & definitely worth the price. There have been times I've come in & the display case is nearly empty (not even close to closing time) & when I requested a few cupcakes the staff member looks bothered or annoyed that I've asked. The quality of the service can vary, but it is indeed quick. I've been to both locations and both are equally as good. I love supporting Black owned businesses & I love that this bakery isn't far! read more

Scratch Bakery - Bakeries Near Me - Newport News, Virginia

The Food Network sign drew me in! Came across this bakery while walking around the area. The staff was welcoming and the shop was cutely decorated. Very picture friendly! For the baked goods..there were so many options and flavors to choose from. I picked up the strawberry shortcake cupcake and it was delicious. The cupcakes were a little pricey at $5 each but definitely worth the visit for an occasional splurge! read more

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I went here a few months ago and ordered the Dubai chocolate covered strawberries and found a long hair in my cup. I decided to give the Hampton location a try and found a hair sitting right on top of my cupcake. Not sure why this keeps happening but definitely not ordering from this business again read more

Today was my second visit to scratch bakery in just a month. My daughters and I ventured out for the viral Dubai Chocolate and we were not disappointed!! We also ordered a 6 count of cupcakes. We devoured everything in the car! So we came back! Today's visit we tried more cupcakes, peach cobbler, banana pudding, chicken pot pie, a bread pudding and another Dubai chocolate bar. EVERYTHING was good! I love a bakery where everything is good! I wish we knew about them sooner because even though it's an hour away from me I always say I will travel for food! We will be back and if you're ever in the area you should give them a try! You won't be disappointed! read more

What a fantastic bakery! The cake was absolutely delicious, and the staff were incredibly friendly. Ordering my son's birthday cake here was a breeze, with no issues whatsoever. This is definitely a bakery I'll be returning to time and time again. read more

Scratch Bakery - Bakeries Near Me - Newport News, Virginia

This is a place that hits it out of the park with both the flavor of the treats they make as well as the customer service! I walked in this past Friday afternoon at 4:30 pm and they still had every cupcake flavor available as well as lots of cake slices. I might have taken their last large banana pudding but if you have had it before you would understand why and I don't feel bad for it! I got the following cupcakes: Triple Strawberry Birthday Carrot cake Wedding All are extremely moist and just delicious! Can't go wrong! The banana pudding is to die for and might be the best I have had! This was the second time I had it, the first time was from their other location in Phoebus and was just as delicious. I also got a slice of what they called their honey bun cake with pecans and man, oh man so good! It reminds me a lot of coffee cake and it is amazing with your morning coffee! Customer service was outstanding, and I mentioned my birthday was on Sunday and they gave me a candle and little "best day ever" sign to put in the cupcakes! Way to go above and beyond and make a girl feel special! read more

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I bought two gooey bars to take home that were delicious. I also ordered a vanilla almond birthday cake for my adult daughter. I will pick it up next Wednesday afternoon to take to her on Thursday. I will report back how it is. My adult son lives red velvet cake so I ordered red velvet cupcakes for him. Again, I can review them next week. The lady who helped me was very nice and helpful. I had gotten the date to pick up mixed up and called back this morning and changed the date and time on my order. Again she was very pleasant and accommodating. read more

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster--not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer's schedule, cake cutting, the wedding planner's priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - "Not having the cake at 10 o'clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator." - "At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion." - "We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don't guarantee a specific time of delivery we give an estimated time for deliver." - "When we spoke with your coordinator that superseded your preference." - "At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business." The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not "supersede" a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she "met her obligation" is an attempt to avoid responsibility. She didn't meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalled by the owner's complete lack of respect, care, and professionalism. We want to ensure others know about the treatment we've received, and we expect a formal apology and remedy for her actions. read more

I love her sandwiches! Her Turkey Pesto is the best I've ever had. Warm and inviting atmosphere, incredibly friendly and great service with a smile. So many options and flavors to choose from, its hard to decide!! I can't wait for my next event so I can order one of her beautiful cakes! I'll be returning often. read more

Service was awesome! Cake was rich and delicious! My only qualm was the writing on the cake. This was for my husband's birthday and the writing looks half ass done... something that I could have just done at home...... read more

Scratch Bakery - Red velvet cheesecake cake - Bakeries Near Me - Newport News, Virginia

We just wanted a '3rd Assistant Engineering' License cake for our QMED who recently passed his 3AE exam. Scratch charged $80 normally, but an extra $20 for the rush job on this masterpiece. It was delicious, as well. Maybe just a small tad heavy on the frosting (i don't care for sweets), but it was ridiculously moist. We just need a simple cake, to celebrate, but Scratch bakery gave us so much more. Nobody wanted to eat it, it was too beautiful. Thanks, Scratch Bakery. (pictures attached) read more

Scratch Bakery - Bakeries Near Me - Newport News, Virginia

I tried the banana pudding. There were so many great reviews about it and how it was so delicious. "Oh, you have to try this!" Well...I did but i didn't like it. It was okay but i expected better. Everyone's taste buds are different, so I'm not saying "oh it's nasty, don't try it." Go for it. It just tasted like basic homemade banana pudding. Nothing special to me, but I'm glad i gave it a try. read more

The cakes at this establishment are amazing to say the least. They are moist and oh so decadent!!! The staff is friendly and welcoming. This bakery has so many flavors of cake to try. The place is clean and organized. You can't go wrong. This is my guilty pleasure according to my husband who always goes and buys the cakes by the slice. read more

The desserts are tasty and fresh. I appreciate the variety of offerings. The homemade pot pies are filling and good.

Every time I have placed an order on Uber Eats, they cancel the order. They never have anything in stock it seems no matter the tone. Why bother with selecting anything through the online order apps when they never have it. I call and ask why my order is always cancelled and they act like they don't know why or what they did to make it cancel, you literally have to select cancel to cancel it. They are lazy. They can put other batches out but do not want to do the work. The only time I have ever been able to get an order from them, they sent me the wrong cupcakes as if that covers anything. Just save your money and make your own. Overpriced anyways. read more

Their desserts are amazing. Must try! Friendly staff and ambiance. Great Service. Stop by! read more

First, I don't write reviews. Second, I don't necessarily drive out of my way. But here I am. The expereince of this local hotspot of beautifully laid desserts was almost breathtaking. I ordred my sons birthday cake during a oending storm, the owner, understanding that the fondant print may not be as attractive waiting two days before the party - printed another as "backup". Which, is NOT CHEAP to do. The genuine care and commitment to her customers was evident, but so was that smile. And lets be honest folks, good service just isnt easy to come by these days. #customer4life read more

From the time i am making this review I just got back from this place and man this was a good experience the staff were very nice and I got the red velvet cupcake and it was so good I think it's a bit under rated on yelp with the 3.5 it deserves better amount of stars. Over all 4/5 read more

Scratch Bakery - The red velvet cup cake - Bakeries Near Me - Newport News, Virginia

Love it but way too expensive now and sent two cake request twice. I was told they couldn't make it

Boyfriend is in town on business, so I surprised him with a delivery of a half dozen cupcakes. Between this bakery and the delivery person, it went perfectly. He said they were absolutely amazing. He loved every single one. There were 5 flavors that I knew would be a hit, so as the 6th I got Dirty Wedding Cake. He is not a nut guy, but that was the first one that piqued his interes. He devoured it while I was on the phone with him and he sounded blown away. If I ever need cupcakes in Newport News again, I'll be sure to order from here again! read more

Scratch Bakery - Death by Chocolate, Oreo, Reese's, Dirty Wedding Cake, Birthday Cake, and Chocolate Chip Cookie Dough. He loved them all! - Bakeries Near Me - Newport News, Virginia

it took me a while to write a review because I didn't want it to come from an emotional perspective. I really do enjoy this company and the products are amazing however customer service has declined since February & the pricing is ridiculous. Cake for February 2021: I ordered a 6 inch carrot cake that cost me $160. When I got there, they didn't even know I ordered a cake. When she finally found the cake, the wording that was requested and design was not on the cake. In front of me, she wrote what is pictured. THEY REQUIRE 3 DAYS TO COMPLETE AN ORDER.... Cake for August 2021: I walked into the store July 29th and stated I would like to have a cake made. Without asking any questions, I was handed a card and was told to email what I wanted and a picture of the cake if I had it. ---- I took the card, sat in my car, and composed a detailed email on exactly what I wanted and what I wanted the cake to look like. I NEVER RECEIVED A PHONE CALL. ----On the 30th, I called the store inquiring about my email and was told someone will call me. I NEVER RECEIVED A PHONE CALL ----July 31, I called the store again to only find out my email was never read. I spent 20 minutes on the phone going back-and-forth explaining how I sent an email on the 29th and had been calling every since with no response. The young lady even told me that they would not have time to make my cake until I requested to speak to the manager. They quoted me $175 and because I needed that cake for August 2, I angrily paid. ----I ordered another 6 inch cake (chocolate flavored) and it was twice as small as the first cake I ordered. It was so weirdly shaped and I was embarrassed when I gifted it to someone. I had to start researching other businesses because that last experience was too much. Customer service and quality should be a priority. read more

Scratch Bakery - 6 inch Carrot cake - Bakeries Near Me - Newport News, Virginia

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My mom heard about the bakery from a TV show she watches. So she requested that she try something from her bakery. We ordered through doordash. We ordered a triple chocolate cake, pineapple upside down slice and a German cake slice. We had two other items in the order but they were out of them. The chocolate cake has good flavor! They were a little dry, but nothing major with that. The icing was the right amount for all slices. The pineapple upside down slice was really good! It was the perfect sweetness and not soggy. The slices cost about $5ish. I felt that was the perfect price for them. I'm sure we will order from Scratch Bakery again. read more

It was a fine bakery with good cupcakes. But I wish they had more to offer than just cakes and cupcakes. Some pie options would be nice, but good homemade bread would be fantastic, it's so hard to find on the Peninsula. Oh and maybe some NY crumb cake? I tried their coconut cupcake and I like that they didn't put it in a bag, but rather in a plastic container, specifically designed to hold a cupcake. Very cool idea! I'm glad they put toasted coconut on top, it gave the frosting that earthy flavor that helps counter the sweetness which sometimes can be a problem with cupcakes. I'm not a sweets fanatic, but if you're looking for a cake or cupcake for a special occasion, it's a place to stop by. read more

Oh my, where has this place been my whole life? Stopped in after getting my second vax and decided I need a treat. Got a slice of coffee cake to eat in the car to hold me over for the trip home. There we devoured one of the best carrot cakes I've ever had. This one had a slice of cheesecake in the middle which, while intriguing, I'll try just the pure carrot cake next time. Plus we had a creamy concoction of sweet spicy sliced apples, cream cheese, and graham cracker crust. We had to fight over who got to finish that one it was so good. read more

YUM. They did my husband's retirement cake and it was perfect, on time, and delicious. We were sad there weren't any leftovers. Highly recommend read more

I love this bakery. Always have fresh goodies for the sweet tooth lover. For that special day like a birthday or wedding this bakery caters to all. read more

Scratch Bakery - Store front - Bakeries Near Me - Newport News, Virginia

This place is a must visit when you are in the New Port News area. The cakes and cupcakes are always delicious...especially the "wedding cake" one. Lots of choices, flavors and specialty cakes are available to order for special events. They have books with pictures available or bring in your own ideas. They are closed on Sunday's and parking is located on the street. read more

Not the least bit impressed. My mom picked up a few slices of cake, and the only thing they have going for them is that the slices are enormous. The Oreo cake didn't really have any "Oreo" flavor to it. It's basically a white/yellow cake with some Oreo crumbs in the batter, vanilla frosting that tastes like it's from a can, and some Oreo crumbles on top. Their Death By Chocolate cake is even worse, and is a disgrace to the name of the original Death By Chocolate pioneered at The Trellis. It's basic, bland, boxed chocolate cake mix with canned chocolate frosting. It might be the color of chocolate but it tasted flavorless. It was slightly dry as well. The only one even worth maybe a second bite was the confetti. It was moist, but still very reminiscent of the dollar store mixed that are off brand and barely pass for "cake" when made Save your money, buy a box of Betty Crocker, and make that. You'll save money and have something that tastes better. read more

The other night I was going to Tropical Smoothie and I see this bakery right beside it. I've heard about it before, but I never knew where it was. I walked in and the aroma of cakes smelled amazing. I was greeted as soon as I walked in and I love that. There was sooo much choices of cupcakes, cake slices and bars that it was hard for me to choose from. I ended up getting a slice of strawberry cake and let me tell y'all, it's AMAZING!!! Sooo fresh and the buttercream icing makes it better. read more

Scratch Bakery - Strawberry Jumbo Slice - Bakeries Near Me - Newport News, Virginia

We ordered a cupcake-cake for my nieces 2nd birthday party. The cupcakes were to be in the shape of the number 2. What we received was a backwards number 2. When the shop was contacted about the mistake, we were told to bring the cake back for a refund... during the birthday party! After explaining that we would not bring them back during the party (because what is a party without cake?!), we were told they would give us a $30 refund. We finally got a hold of the manager who, after arguing back and forth with, finally decided to give a 50% refund and store credit. Needless to say, we won't be ordering from this location again. read more

Scratch Bakery - Scratch Bakery - Bakeries Near Me - Newport News, Virginia

I want to scream at how tasty this bakery is. I first stumbled upon this during a quarantine sweet tooth phase and proceeded to order a bundled of cupcakes for my mom's birthday. You can tell that every inch of the elbow went into baking them. The variation of flavors offered on a regular basis is remarkable because the consistency never seems to stray. I've dabbled with local bakeries for years and know the amount of work it takes to bake in abundance with precision, so to offer a myriad of cupcakes, on top of cake slices and other delicacies is impressive to me. I appreciate the owner's passion. I have been hooked like phonics to the jumbo cake slices ever since I ordered the confetti cake. Anyone that can pronounce my mouth married to anything other than chocolate cake is remarkable, because I haven't gone out of my way for any cake other than chocolate for years. I've been trying to order the Oreo cake slice, but it hasn't been available when I've tried to order it. I would love to taste it one day, but am pleased with Scratch Bakery regardless. read more

I love this place, always a pleasant experience with them in either location. I never get the same thing back to back and I always forget my rewards card lol. But this definitely a good place to get your dessert read more

Scratch Bakery - Banana Pudding Oversized Cupcakes Strawberry Shortcake Cup - Bakeries Near Me - Newport News, Virginia

Very nicely decorated inside but my Chicken Pot Pies was undercooked and still doughy. I had to throw it in the oven for an extra 20 minutes. The Hampton location seems to be much better than this one if looking for gooey bars or pot pies. Taste was still good after finished cooking. read more

Amazing cupcakes !!! We love scratch bakery! We drive over half an hour just to get them. read more

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We got these for a presentation at work. We got some "Girl Scout" cookie inspired cupcakes. They were absolutely gorgeous. I would give 3-4 stars but the cake itself was a little dry and the icing drizzle was gelatinous. Great concept, I think they need to work on the balance between cake flavor & icing so the icing doesn't overpower. read more

Don't get me wrong but I have used this bakery and location for YEARS and have recommended it to everyone that has been to any of my events because of their creativity, the rich taste of their cakes, BLACK OWNED & CUSTOMER SERVICE. This was the first embarrassing purchase but as you will see it wasn't the last. Believing in their product, I stepped back from using them for awhile - everyone has then stepped out again....everything went VERY WELL with the purchasing of MANY of the individual cupcakes and the cubes of cake flavors; so I try this specific location (PORT WARWICK) once again for their speciality cakes..... I walk-in to meet with the attendant (Ms. J) at the time and day of the week- she recommends and patiently wait for her to take my order. She DRAWS the specifics and I ask her to give me a total for a 8" round 2 layer cake with specific decorations and I provide pictures from a previous cake - this SPECIFIC location had done years before. I understand stand that ingredients, labor, experience....INCREASES over the years but I was floored....BUT I LOVE their attention to detail and service, so you have to pay for what you want. I knew it was going to be a small group for this milestone birth - MY FATHER'S 95th - I was going to set a price range $120.00 max. Ms. J calls a manager to confirm the price....it is way over $150.00 close to $200.00 for me to get the same cake or close to the original I had years before. I appreciate the information so I have choices; so I with the same cake with an addition of a 3D pipe. We AGREED on the DRAWING she drew & I sent a picture to her cell phone to identify the details from the original cake. Please review the cakes: 90th and 95th....I will not us them again. I called the day before to verify that my cake would be ready by 10 AM. I arrived at 10:15am and the cake had not been completed. Ms. J says it will be completed in five minutes; I informed her from the details - it would take longer than 5 mins to complete. I offered to return after 12noon. I returned and was very disappointed. The 95th Birthday party started at 1:00pm and a manager called during the party to discuss the issue and said " and I signed for the cake...I informed her I DIDN'T sign or agree because I was NOT SATISFIED. If I ever purchase a cake from them it will not be at this location.... read more

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Ordered my baby shower cake here and it turned out amazing! If you want additional toppings you may have to bring it in a few days before you want your cake. I had to bring the rose decor, gold flakes/sprinkles, and macaroons so that's not included in the price. The staff was very friendly and were quick to answer any questions I had when I e-mailed them. read more

Scratch Bakery - Baby Shower Cake - Bakeries Near Me - Newport News, Virginia