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Scratch 'N Dent Auto Body & Collision

5.0 (13 reviews)
Open 8:00 am - 5:00 pm
Updated 3 months ago

Services - Scratch 'N Dent Auto Body & Collision

Bumper repair

Dent removal

Auto frame testing

Scratch 'N Dent Auto Body & Collision Photos

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Jessica M.

I recently went to this Auto Body Shop because of a huge dent on the back of my Jeep. When I went for an estimate the customer service was great, they were quick, and they were also the cheapest estimate I got (I went to about ten other places). When I left my car to be repaired it took about 4 days, which wasn't ideal if you don't have any other transportation, luckily I did. They left my car looking brand new, I'm really happy with how it came out, color matched perfect as well.

Couldn't open door due to dent

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2 years ago

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4 years ago

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2 years ago

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8 years ago

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6 years ago

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5 years ago

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4 years ago

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8 years ago

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9 years ago

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10 years ago

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9 years ago

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8 years ago

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Photo of Bre H.
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9 years ago

Excellent customer service and attention to detail. Great place to get your body work and paint done.

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Review Highlights - Scratch 'N Dent Auto Body & Collision

Bryan and his son, Quinn are the most honest people you will deal with.

Mentioned in 3 reviews

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Caliber Collision

Caliber Collision

3.4
(19 reviews)

Great experience!…read more Went in for an insurance repair. Estimate was quick and easy. Worked well with my insurance carrier and was able to get two estimate increases approved due to concealed damage that they found when starting the repair and removing the bumper. Repair was perfect. Can't tell anything happened except the bumper is brand new and spotless. You can even pick up and drop off rental cars at their location which is a nice bonus and huge time saver with all the extra steps involved due to COVID-19 at Enterprise. Customer service beyond repair was top notch too. I saw a spot on my rear door that I had not noticed before dropping the car off. Before they could even check the photos showing condition of the car when dropped off, the manager was at the car buffing out the mark. It turned out the spot was actually there when I turned the car in. It was my error. They didn't wait to see the "before" photos before they fixed it. That is customer service! Sure it only took 2 minutes and some rubbing compound but normally the first reaction is to say they didn't do it. In this case they were not responsible at all but rather than prove that they went into action fixing it. I will be back and I will be telling my insurance carrier how great they were to work with.

TLDR: They never did a proper diagnosis of my vehicle after the collision, and I took it elsewhere…read moreto have additional repairs done. My overall experience with Caliber Collision wasn't bad. The customer service was okay. Communications during the service could have been a lot better, but the service performed on my car was neglectful, and I wouldn't recommend Caliber to my worst enemy. Caliber Collision did the body work on my vehicle and sublet the mechanical work to a tire shop. They did a fabulous job on the body work but seriously dropped the ball on the mechanical needs of my car. It wasn't until the tire shop couldn't get the alignment finished before someone actually took a look at the suspension assembly and found that my vehicle needed a new control arm and engine cradle. My car was in the care of these two facilities for 40 days, and after the service was completed, I was experiencing a vibration coming from the drive shaft. I contacted Caliber about this, and we arranged for a test drive, which resulted in an assumption of what was still wrong - the hub and bearing. Sure, it was an educated assumption, but I didn't feel confident that the drive shaft didn't need more attention. I took my car to my dealership and asked for a proper inspection and diagnosis, and they discovered three more components in the drive shaft that needed to be replaced instead of offering me "Yours cars got 30k miles on it, you're going to start hearing sounds" to which I'd like to remind them that only broken parts make sounds. Caliber Collision had the time and the means to get this done right, and simply choose not to.

Scratch 'N Dent Auto Body & Collision - bodyshops - Updated July 2026

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