Called them to see if they took Humana Healthcaretood them that I am in need of CAPA Medical…read moreEquipment Not good they do not take any kind of Insurance

Four years ago, I Purchased a drive nitro walker from home medical equipment and paid $250 instead…read moreof the $400 cost at other places. Last fall I Purchased a drive electric bed and upgraded the mattress to a therapeutic zone one for no extra cost. The price was comparable to the best price on the Internet. The bed was needed for my problems with Gerd, a slow emptying stomach, and difficulty breathing on a flat surface. My sleep quality and time has dramatically improved. I just spent a week in the hospital and got one nights sleep on their hospital bed. I finally got a decent nights sleep when I got home. I had tested the highly expensive beds that adjust but they didn't feel right and i'm glad I chose to look at a hospital bed. I had to hesitated probably because of vanity but the bed looks good and a good nigh's sleep is great. I'm just I would highly recommend Home Medical equipment . The quality of the garage and services and the highly competitive prices are all excellent.

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

When my elderly father took a life-changing fall, KC Home Medical was a beacon of empathy and…read moreprofessionalism as we tried to navigate all that was needed. They even delivered a wheelchair on a Saturday when that is clearly outside their standard delivery hours. A week later, when we determined the first wheelchair wasn't quite right (no fault of KC Home Medical), they refunded me the week's rental without my even asking and got a new chair out to my dad within a few hours. Wonderful staff, wonderful store.

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.

Jim is one of the nicest person to work with getting prices everyone was very nice tracking down an…read moreold part great people

Have made a number of purchases from them before I found out they are not competitive in sales and…read moreservice practices. Learn from my mistakes, Look elsewhere (Mobility City) before spending your hard earned money here.

Medical west customer service is terrible. Yesterday I was on hold for over an hour and no one…read moreever answered the phone. I would give the company 0 starts if possible.

Not very Happy with Medical West. Billing is never the same and after 4 different holds and…read moretransfers I still couldn't get answers to my question as to why my bills were never the same of even close. Finally found out that they had only my Medicare and was asked to call back to see if I'm due a refund. I will call back and then cancel my dealings with Medical West and Lincare Inc. Be forewarned.

Just this evening, we were let down by another DME company at our rural Assisted Living south of…read moreOlathe. These guys were called late night but went above and beyond to provide value to our resident who just started hospice this evening. Brian, the driver, was very professional, compassionate, and helpful when making the delivery. Jason, in dispatch, was also professional, service-oriented, and courteous. This company used to deliver to our community often years back, but if I have anything to do with it, I will definitely pass along to their competitors that HMP DME Services are the new standard when it comes to fast and professional service!

I would put less than 1 star if I could. I spoke with your owner Debra Duncan because we service…read morethe insurance for the trucks with this company that are located in oklahoma. The way she spoke to me was unbelievably disrespectful, rude, and then she hung up on me. I called in to file a complaint- was put on hold for 20 minutes and told I would be transferred to another representative that can further assist only to have her pick the call up. Very smugly tell me there's no way to complain on her poor behavior because she is the owner, talked over me again and then hung up on me again. She is awful!!!!!!! This behavior deserves to be reported and every "owner" has someone to answer to. No one else deserves to be treated the way she treated myself and she is a horrible representation of your company.