Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

I bought CPAP supplies at the Binson's Ann Arbor store on Jackson. Some time later I received a…read morebill for more money. I called Binson's and was told the billing was done incorrectly and not only didn't owe money but I had a credit.

This business features devices of poor quality and no warrantees. Then out of the blue you'll get…read morean extra demand for payment. You can't reach them because they understaff their phone lines. I strongly recommend you use someone else.

The people here are all super friendly, Fast and efficient service. They provide many diffrent…read moreservices and many diffrent medical supplies

I used to be a customer, but I am done with AMS. The people there are all friendly, but their…read moretechnology is bad. I've been a customer for over 5 years. Their technology has not worked for me, ever, and I have to call and ask for supplies. I often can't call during the day. The automated telephone navigation system cannot hear me - on any of three phones I've tried. The website ordering system never sends me supplies, even if I get a confirmation email from them. The only thing that works is to call, on the phone, during their work hours, and to talk to a person. This sometimes means holding. It's frustrating. I've given them feedback many times, and nothing is done.

I was injured at work and spent the majority of my day at urgent care where I was released with a…read moreprescription for a knee brace. I called a few medical supply stores in my area and was surprised to find that many of them either closed early or did not sell to the public. I called MI Med before arriving just to make sure they were open and that they would sell to me. The woman on the phone was very friendly and very helpful. Unfortunately due to being stuck at urgent care I made it to the store 15 min before they closed. The lady I spoke to on the phone (I can't remember her name) was the one that waited on us. Although she was due to close in 15 min she went above and beyond helping me find what I needed, she went in the back twice to go through inventory and called her boss a few times just to make sure they were able to get what I needed. She was never pushy or short and was extremely helpful and kind all while doing so! We ended up being there after the store closed and she continued with excellent customer service! I hope I don't need to visit anytime soon again lol but if I do this would definitely be the place I would go!!!

From the owner: MI MED is a family-owned business specializing in lift chair purchases and rentals, hospital bed…read morerentals, mobility scooters, equipment repair, bathroom safety, fall prevention, injury solutions and more.

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I went to the new Sun Medical located on Woodward in Birmingham. Ryan was very helpful and…read morefriendly. If he wasn't completely sure about something, he finds out how he can get an answer! My order came on time and I was pleased with the service!

The young woman with long dark hair working the closing shift was extremely rude and…read moreunprofessional. She was not wearing a name tag or anything identifying her as an employee. I passed by her several times while looking for an item, and she never offered any assistance. She also refused to ring customers up at the register and required everyone to use self-checkout. When my coupon did not apply, she reluctantly helped me, rolled her eyes, and ignored me while fixing the issue. After I paid, I returned a key she had left in the machine, and she did not acknowledge me at all. While I was gathering my bags to leave, she rudely & aggressively stated, "We closed several minutes ago. You need to leave NOW!" I remained patient and respectful throughout the entire interaction. I began checking out at least ten minutes before closing. I understand she wanted to leave, and so did I, but if she had assisted customers and focused on her job, she likely would have been finished on time. Her behavior was completely unacceptable and does not reflect well on your company

I've seen several awful reviews here so I need to say something. They're often short handed like…read moreeveryone these days, but they've always been helpful. Especially the pharmacy. They rescued us from the collapse of Riteaid, and have helped me be more patient in dealing with the insurance run around

They bill insurance directly * They carry every major CPAP…read morebrand and mask * They're legit and reliable, just... not fast

Horrible automated phone system. Seriously, I can only describe it as hostile. It is essentially an…read moreautomated time wasting service that no matter which options you select ends up putting you on seemingly permanent hold in a technological wasteland. This "service" could be easily weaponized and used against our enemies to wear them down and suck their will to live.

This is an excellent place to purchase medical supplies. You can go in and purchase them on your…read moreown, or also get your physician to prescribe you and item and have insurance cover it. They sell canes, walkers, wheelchairs, motorized wheelchairs, lift chairs, shower chairs, and so much more. Staff are friendly, process orders quickly, and will explain medical equipment to you very well.

From the owner: Quality home care is our only priority…read more Proudly serving Fulton county and surrounding areas for 30 years.Tri-State Medical Supply is a locally owned business. We are a provider of hospital beds, wheelchairs, CPAP/BIPAP, oxygen, mastectomy, diabetic supplies, compression stockings, walkers, patient aids, orthotic supports, home alert systems, seat lift chairs and much much more. If your doctor says you need it, we can help you get it ! Our caring, well qualified staff is here to help you and answer any questions or concerns you may have in caring for your loved one at home ! 24 hours emergency service.*Respiratory Products*Mobility Products*Daily Living Aids*Home Medical Alert Systems*Rehab Products*Ramps*Stair Lifts*Mastectomy ProductsPlease stop by and let us help you help the one you love!

Due to my job, I LOVE medical supply companies. But I prefer the smaller chains and more mom and…read morepop type DME companies, i find the service of Wright & Filippis lacking.

Terrible customer service…read more I have been trying for over four months to order medical equipment. They do not return my calls and misinformed me every time i get through. All the rep wanted to do with me was fight. Ii tried requesting a new rep, but kept getting referred back to the previous one. The customer service rep gave me the run around and made me the middle man. After countless calls in between them, my doctor and insurance company, I gave up (which is what I think they wanted me to do) and tried a new company my insurance just took on. Within one week and only one phone call, I received my supplies from the new company. Do not use them unless you have to!