Closes on random days because of staff shortages but no way to know when. Order online ai guess.read more

I brought my 90 year old Father into the store and we were very impressed. Scott helped my father…read moreand mother negotiate the stores layout and find the perfect belt and pants that fit his body and taste. The selection , music and service was much to my fathers taste and comfort. We found him a new store/home.

I needed to return an item I had ordered online in the wrong size. At the return desk the associate…read morewas very helpful, checked to see if there were any of the same in stock in a larger size. There were, and she directed me exactly where to fine them. Once in the Women's department, I got a little turned around, so asked for help at the check out desk. A lovely associate named Nadja walked with me and located exactly what I wanted. She was so lovely and gracious and helpful. My whole time in the store was pleasant, easy transactions. What a nice experience. I might start shopping more in the store and less online.

This Macy's is an anchor store for the Hilldale Shopping Center and for the most part, is your…read morestandard Macy's location. We have popped in a few times when dining nearby and the experience with service, or lack thereof unfortunately, is fairly consistent. We spent close to 10 minutes wandering around and not once were we greeted or acknowledged, and we actually needed help. Finding someone was a bit tough too. The store is always well stocked, clean and in good condition. No issues there. Pricing is standard for a Macy's. Not a lot of discounts or sales on the major brands. Overall, it's a Macy's. There for when the need arises. This location is a solid 2.5 for me.

I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

We had a very good experience getting my son fitted for a suit for prom. Last minute, Kyle took his…read moretime time to help us find a great suit without making us feel rushed or pressured. Kid looked great. We were happy.

I spent years in retail men's clothing. Do you want to see the absolute dirtiest floors in all of…read moreretail? They haven't vacuumed in months at this place, it was so bad, it looked like a movie theater floor but worse. On top of that they are short staffed and it takes a while to get help once your there. You will not want to take your shoes off when you see it. If your store looks like shit and smells like it too, how's the rest of the business operating? exactly my point. They work if you need a tux, but can't recommend them.

Hey, I'm not skinny for California, but I AM skinny for Wisconsin!…read more I was recently reminded of how much I love these guys and their clothing company. I always get smiles when I wear my "Wisconsin Skinny" t-shirt. I'm a curvy girl, so the label is fitting. Clothing quality is good. When I ordered a t-shirt, they threw in another basic logo shirt along with bumper stickers. I was surprised by the bonus t-shirt, and actually wear that one more than the one I ordered. I guess sometimes you end up loving the thing you didn't even know was out there! It's nice when these things fall in your lap. A happy accident. Serendipity.

We have used this service twice for my husband. Once he hand tailored shirts and a suit. Perfect!…read moreNext was pants and they did an amazing job! Love them.

I have spent $ 1200 dollars for custom suits and Shirts, the suits are great no complaints, however…read morethe shirts!!! the material he sold me on is NOT GOOD at all they do NOT wash well they wrinkle really bad if you go there Make Sure you take the material you want so the can match the wrinkle free material. I agree with others saying the guy was nice however niceness does not take the cake for that kind of money BTW my name is Peter Canfield

Don't go in here expecting to be greeted. Or helped. Or acknowledged. All the associates gather by…read morethe cash wrap & only help if you ask. God forbid you return something. Basically, I go here to try on the clothes I like & then buy it online. I would rather wait for a package than to give them my business. I am not sure if they just don't greet me? I've come in here several times, since I do trust the brand; & I've experimented with dressing myself differently to see if that changes things. It doesn't. I don't feel like I have to buy things from the store for me to gain a reputation in order to receive a greeting upon entrance. This isn't Hermes. I'll keep coming here for the sole purpose to try-on the things I plan to buy online.

I would give fewer stars if I could. I am disgusted with their policy of putting non- sale items…read moredeliberately on racks marked with 40% signs. I am aware that customers may at times misplace items, however this was not the case here. When I told the clerk I had gotten the item from a sale rack ( which was clearly visible from the checkout counter with a big 40% off sign and several other of the identical items I desired to purchase hanging there) she said " that item is not on sale". She conceded that it was, in fact, hanging on a rack with a large sale sign, but stated " we like to mix the sale merchandise with the non sale merchandise so you have a selection' WHAT!?!?! This type of false advertising defies retail convention, and is misleading at best and flagrantly deceptive at worst. For shame Banana Republic!

Going into this particular H&M is sometime hit or miss depending on who is working. But 8 times out…read moreof 10 I receive incredible guest service. This past Sunday (3/7/21) my best friend and I were in search of items and knowing that H&M West Towne is wonderful , we toodled in. We walked in and were just beginning to browse when a spunky fun young lady named Emily greeted us. Her genuineness and passion really shined as she shared the member deals of that day. I asked her about a particular sweater I already owned in a different color and she took me right to it. Of course I bought one in black that day. Her look and her enthusiasm really made my day. HUGE shout out to Emily and the H&M team. I think you guys rock at what you do. You keep me young !! *sidenote: Please get some cooler funkier earrings!

It's been a long time since I've found a hidden gem among the racks and racks (and racks and racks)…read moreof clothes at H&M, but they have ultra-reliable hoodies of which I'm slowly amassing a rainbow collection. On weekends the store can be a mess, but during the week it's been kept in fairly good order. There aren't many associates roaming the store if you need help, but checkout usually goes pretty quickly, which is a plus. Even though I've struck out the last couple times, I've found enough rad stuff in the last fifteen or so years that I've been shopping there to keep giving it a go. That's the great thing about fashion - there's always something new.