I had been back and forth between this branch and the auto dealership 3 times in the last 2 days…read moretrying to finalize an auto loan. The first time i wanted to put a down payment through OCCU, but they couldn't take it. The 2nd day, i was told i needed to give the dealership a check for the auto loan and get the contract updated, but the dealerships check readers couldn't take the check. I came in today, June 26, to get the cashiers check, and as luck would have it, supervisor Myrna was able to deduct my down payment from the loan cost and give me cashiers checks for both! She was very helpful for me today, as the two teller's before who assisted me didn't have the authority to deduct my down payment. Thank you very much Myrna!

Just want to say tha Marcos made my day, by helping me with my transaction without me saying…read moremuch!! Great customer service skills. Thanks a lot!!

So quick and easy to sell my 15 year old minivan with home pick-up. Carvana only took about 15…read moreminutes. Much better than my last experience wasting several hours at an automotive superstore.

Sold our 22 yr old car to Carvana. Loved the easy, no…read morehassle, online process. - Opened their website. - Answered questions that profiled our car's condition. They responded with a monetary offer. - When we accepted the offer they asked for Proof of Ownership and Driver's License ID. - Sale transaction processed online. Made an appointment for later the same day where we met with Jose Monroy, Carvana Westminster representative, who verified ownership & ID. In return he handed us the paper check (which we requested) and our car's license plate. And we were done. They're busy. People picking up cars they purchased online. And others, like us, dropping off a car sold online. Everyone arrives with an appointment so processing moves along smoothly. We've seen the Carvana tower of cars from the freeway, but never understood their service until the Shefska's of CarEdge (YouTube) talked about them. Chef's kiss! For us, the process was clean and swift.

I've always bought cars from private parties, never a dealership, and I was skeptical of doing so,…read morebut they were extremely professional here. They knew all about the car and were able to answer all my questions. They knew I would want to check everything out in detail and they were extremely forthcoming with all information and history on the car. I was extremely picky and knew exactly what I wanted - they gave me no run around. Very honest. They had an older car I was specifically looking for, hard to find in good condition, but they had gone out of their way to ensure they would only sell cars without problems. My vehicle is immaculate and runs great.

We purchased a car for my son last week from these guys. Very professional service the car was as…read moredescribed. They were very easy to work with. Would recommend them highly. Thank you very much we are very happy

Just finished my service here,Ryan is my service writer --great spot to hang out for a while. They…read morehave free WiFi, nice bottled water, and some dessert. The waiting area is open and clean.

Great services, friendly staff, I had great experience here, the sales provided her knowledge and…read moreexpertise.

I went in last Wednesday to do an address change from a house we experienced DV in, and I…read moreemphasized repeatedly how important it would be for my replacement credit card for my business to NOT be sent there. I didn't receive it by Friday despite paying overnight. Only to hear the following Monday that they sent it to the old address and didn't even overnight it. I am floating cash out of pocket for my business operations while I wait for this replacement card. It has been one week later, and I am STILL waiting. Despite being put on hold for a total of 2+ hours at this point, I'm still waiting for a callback for a solution. Nobody seems to wish to own this failure, but it's costing me time and money. I am hoping they find this message

Insanely slow service. I am waiting a hour and 7 minutes and…read morecounting to be seen, for them to deposit a check. Get a different bank or pray you don't have to wait for someone who knows something! No sense of urgency. Before the holidays you would think, maybe I should have more than 2 people working. Mind you I am the only one waiting to see a non teller. 5 years of loyalty.... Smh After me, the lobby is now full waiting for non useless tellers...... If I waited over an hour, I feel bad for the others........ No compassion or consideration that people don't sit around all day, let's spend the day at the bank.....

I chose OC's Credit Union to purchase my leased car, and my advisor, Seung Kang, was amazing. The…read moreentire process went very smoothly, and I always felt I could rely on and trust him. He took the time to walk me through every step and explained everything in detail. I'm really glad I had the opportunity to work with Seung, and I would definitely recommend him to anyone looking for financing or purchasing assistance through OC's Credit Union.

HORRIBLE CUSTOMER SERVICE! If you are thinking of taking out an auto lone here, save yourself the…read moreheadache. Robyn was extremely rude and unprofessional, most distasteful group of people. Emptied out my bank account and will be closing it.

I had accompanied my daughter to FutureRide to buy a car, just to make sure that she wasn't…read moreswindled by any aggressive sales tactics. Initially, I was skeptical about this place because I'm used to purchasing our cars at conventional dealerships. FutureRide is not a big name car dealership with a huge lot... it's very small and humble. We took the car for a test drive and left after we had gotten the "out the door" price to discuss her options. Soon after making a decision, we returned to get it. My daughter reassured me that she had done her research on the car with other comparables, as well as the dealership and was certain she was going to purchase it. Omar was the one that assisted us. He was very transparent and was able to answer all of our questions. My daughter left happy getting her first car. I left proud that she could handle her own and I didn't have to jump in to prevent her from getting a bad deal.

Hi, I too was skeptical about going to a small used car dealer like Future Ride. However, I would…read morelike to say- that as I have experience dealing with dealers of all sorts, all in all Omar and his staff, especially Moe were very nice to deal with. The process was easy. Omar delivered my new (used car) himself to San Diego and I was very grateful. He left the gas tank on the empty side but when I called, he sent me money to fill up half way. So, I think this is fair. I still need to call and inquire about the brakes he said he had repaired before I bought the car.. and if you don't hear anything from me, means everything is good:) I have a feeling that if I asked for resources or needed anything I could call Omar or Moe!!

Today is a special day--I became the proud owner of my first car in the United States!…read more A huge thank you to the incredible team at MyAutoLux for making it happen. You guys are amazing. Thank you so much--you're simply the best!

I had a great experience working with Zorik and Paul. Since this was my first time financing a…read morevehicle, I was told by several other dealerships that getting approved for a luxury car would be almost impossible and that I should only look at Honda or Toyota. Zorik and Paul proved them wrong. They got me approved for a BMW X5 that was listed for about $82,000, negotiated the price down to approximately $75,000, and secured the deal with a low down payment and a payment I was comfortable with. They were the only people who were able to put this deal together for me. Professional, helpful, and definitely worth recommending.