Before Nations Bank's acquisition of BofA in 1998, I was already a customer…read more Sadly banking is no longer what it used to be, most banking institutions have lost the friendly client relationship people expect from bankers. My local branch is in Anahiem Hills, and like most people my banking is done outside a branch; but whenever I do need in-house service I drive to the Yorba Linda branch because everyone here is always super friendly, polite and knowledgeable. Whenever I am at the Yorba Linda branch, I remember the old banking ways. SERVICE WITH A SMILE

horrible customer service. and if I had to guess the deposits in this bank way exceed normal…read morebranches. they should have a little respect for customers

Love this branch. I miss them being open on Saturday. With that said, the customer service is…read moreunbeatable. I always look forward to my banking experience.

This is a horrible credit union. I have so many issues with this bank due to auto loan payments. I…read moredid not recommend to any one go with this bank. And this is the very cheap and silly working staff working on this bank. So pls pls do not deal this kind of institution in future.

What a complete joke... Sonny the "notary" I made an appointment and come in to get 2 simple things…read moresigned, a deed and limited power of attorney. I'm also a notary too btw. There is a verification of identity form I asked him to sign which just states my name, address and which ID, like my driver's license they verified and then the notary signs that. I buy about a house a month and have wells Fargo do the majority of my signings without any notary yet refusing to sign that, which he refused... Really annoying. He also didn't know you are able to sign the document beforehand for an "acknowledgment" form (can't for a jurat). He seems to not know what's hes doing and needs some basic training still. And I actually was planning on opening up a business line of credit with Wells Fargo. Hopefully within the next week or two. I was going to chat with him about it, And apply. Definitely not now, Wells Fargo still has a long way to go to get comparable to chase with their business acumen.

I'm a long time premier customer. Waited in line for a…read morehalf hour. Was vetted in line by manager (to ensure I was in right line). When I finally got to window, teller suggested I go outside and use ATM as she was unable to make my transaction in person. What happened to customer service?

I had a great experience working with Terri and Yesica at the credit union. They were both very…read moreaccommodating to our needs, quick to respond, and took the time to listen carefully to our concerns and questions. They made the whole process smooth and stress-free. Excellent customer service -- highly recommend!

Chyrel,MSR @ YL branch gave great customer service on processing my loan. Very helpful and…read moreknowledgeable and all went smoothly. I highly recommend OCCU.

My Costco visa is through Citibank. I normally pay the bill in the branch. This is the branch I…read morenormally use to pay the bill. Nice, friendly, welcoming staff are always cheerful and greet you with a smile. Love the customer service. Plenty of parking, easy access, and convenient location.

Long time Chase customer. First time working directly with a private banker. Christian B was such a…read moregreat person to work with. He was very informative and answered all my questions. He made the process very seamless. Would highly recommend this branch as it's so convenient in the Village Center in Yorba Linda with lots of parking.

My Costco visa is issued by Citibank. I normally pay my bill in person at the branch. This is my…read moreregular branch for those payments. Easy access, lots of parking close to the entrance. Friendly staff, tellers, and supervisors. ATM in front for after hours deposits and withdrawals. I'll be returning.

Don't come to this bank trying to cash a check if you're a non member here, running into the same…read moreproblem. I don't understand you're a bank branch, there's a check drawn on your bank and you're telling people they can only cash it at certain branches. I've never heard anything like this in my life. Wells, Chase, and US bank doesn't operate like this. Waste of time and such a stupid policy.

After union bank was bought out by U.S. Bank this has become my regular bank. I have my mortgage…read moreand a checking account here. 2 of my kids also have accounts here so transferring funds and moving money around is convenient. The staff are friendly, welcoming, and cheerful. I pay my mortgage in person so I visit the branch at least once a month, some months more often. The branch is currently under construction so it's interesting to see what section or area the tellers and staff will be working from. But I'm sure that will be finished soon and then the lobby will be back to a standard, permanent layout.

The absolute WORST banking experience I've ever had. It doesn't matter what time of day I go: early…read moremorning, mid-morning, late morning or afternoon, they are always SLOW. Every other bank has one line for quick deposits except this one. For a "QUICK" deposit, I have to wait a minimum of 10-15 minutes every single time. Average time is 30 minutes. Every customer that goes in when I'm there seems to want to inquire about lengthy banking questions. There needs to be a better solution to this. The tellers honestly do not know how to manage their time. It's disappointing because I live less than a mile from this bank. Now, I have to find a new location. Also, how do they not smell the horrendous mildew smell inside the bank every single day?

Schoolsfirst is my favorite bank, does a fantastic job for me. When I forgot online on time, I got…read morea note first, not just charge late payment right away . For my complicated HELIOC application, loan consultant Claudia M S contacted me few times for multiple reasons , then Loan processor Elizabeth A approved it in just 2 weeks! Schoolsfirst puts costumers first. Please check its new expanded office in Anaheim hills.

I came in on Friday March 13 to put my trust on my bank accounts. I had an appointment with Kelly…read moreand she seemed like she mightne new in that job. She was pleasant,but a little unsure of how to go about it but she called someone for help a few times and it all got done. I mentioned that I had a check to deposit while I was there and she said she could handle that for me. She ran it through her machine, gave me a receipt and sent me on my way. She called back a few minutes later because she forgot to get a piece of vital info for the trust. A mistake, oh well,I gave it to her. No biggy. But then the following day Kelly called to tell me that the check I deposited was a foreign check from Canada. She says they don't accept foreign checks anymore. I explain that she gave me a receipt. She says,"yeah, that's on me. I guess I should have looked at the check." Hmmm. She tells me they reversed the deposit and now I need to come in and get the check. Confused, I ask if they have any suggestion on what my next step might be,she says "yeah, we don't accept those anymore." Three times at least. I say I understand and she says do you want me to see if they can make an exception for you? I reply in the affirmative. She ultimately sends me to a manager. I ask the manager if she has any recommendations to handle my issue. She says "we don't accept those anymore." Yes,I've heard that. Sigh. Any advice? She says I should open an account at a larger bank. I was dumbfounded. Change banks was their answer. Who says that? Move my money somewhere else? They accepted the check. This was not my mistake, it was their mistake. They did nothing to rectify it. The manager rattled off a few other things they don't do anymore and suggested having accounts at a larger bank might be the best option for me. AGAIN. I was so upset. I really loved this bank but this behavior is absurd and unacceptable. They are not the bank they once were.

Everyone is always nice here. Paul Lee is the best personal banker, he helped me open a savings…read moreaccount and wire some money and he saw that I had a $4 rebate check from one of those law suit settlements from red bull and he offered to deposit it for me. He is always pleasant and goes beyond what is expected. Class location and folk.

Be Aware Chase bank put your check on hold for 10 Business day! When I bring check to cashier they…read moretold me 3 days on hold. Of course beginning of the month I count on my pay check. Even on receipt the teller give me was 3 days on hold. The day I want to use my money I found out that CHASE bank will hold it for another 7 business days. After I spent 2 hours on the phone just waiting for them to answer. Very RUDE manager from customer service told me that CHASE BANK CAN'T DO NOTING FOR me. And we have 3 business accounts with the bank, that will be closed very soon. Very disappointed in customer service! Never come back!!!!