I have only Bank of America in Fullerton, immediately across the street from this Farmers and…read moreMerchants Bank to compare for the rating. Farmers and Merchants wins hands down, feet dancing, and voice singing. What a wonderful place to bank! Many tellers, each giving help. The branch is friendly and willing to serve. It is the mirror opposite of the Bank of America just across the street. Amazing how different two banks can be. Even look at the YELP reviews for the B of A in Fullerton, corner Harbor and Chapman, it is nearly all ratings of ONE. This F and M is nearly all fives! Congratulations, F and M, you got it right, you are available to serve and you do it well. B of A, a pox on your house. If you bank at B of A Fullerton and are disguised, annoyed, or weirded out and about to kick the dog, transfer your accounts to F and M. You won't regret the move.

Due to my desperate financial situation- I sold my car today. Fullerton Ford wrote me a check and…read morei went to cash it at this Bank. Now please understand i don't want anyone thinking that they will have the same results as i because my drivers license was expired and i didnt have an account here but these very kind people were so understanding and helpful that they went out of their way to get a signature from Fullerton Ford authorizing the payment to be cashed even though my license wasn't valid. I am so struggling to pay my rent after losing my job. This Bank saw my desperate situation and truly stepped up and went above and beyond the rules to help me. You won't find nicer people in any bank. i assure you that this place has a heart of Gold and God as my witness- the help i received today kept my family off of the street. God Bless their kindness and the people who work here. Claudia deserves a raise, a bonus and a paid vacation. thank you to everyone working here

I had to grab some cash for a tip…read more I never have cash on me anymore lol With Apple Pay, it's just so easy to pay for things with your phone. I love that convenience! I needed cash to tip my movers. Stopped by this Bank of America Financial Center to do just that. I was hoping this one had a drive thru ATM. It does not have that unfortunately. I walked up to one of the ATM's outside. It was cold and rainy outside. The ATM is covered thought, so you don't get wet while doing your banking stuff. I got what I needed and jammed lol

Who goes into the bank any more? Well I needed to see about foreign currency. Joaquin and Laura…read moreassisted me and are so professional. Joaquin is head of the credit side. Gave great advice.

I was In the Costa Mesa branch and leslie helped me and was very nice and helpful!…read moreThank you leslie!

My dad and me have been doing business with them for years. We have always paid our loans on time…read moreAnd sometimes paid them off early yesterday my dad Got a call saying the car loan is 32 days late. I pay all the bills I was in the hospital 3 times last month. No one Called text or email Regarding the situation. I did mentioned my dad is 83 and they threatened to repossess the car Sending him in a severe panic... He called me I called them immediately and asked them what was going on... I proceeded to pay the late fee and a phone fee payment and the next month's payment over $600 I asked them why didn't you call text send an email You guys have been dealing with me for the last 7 years and all of a sudden you act like u don't know us. I feel this was on purpose and malicious and wanting extra fee can u imagine doing a $150 on late/ phone fees to 1000 people.

Bad services. Not pro - slow and not friendly Not recommend…read morethis branch. I do not want to write more.

I wish that negative stars was an option. Made an appointment for notary services. Waited 40…read moreminutes after the appointment time to see LAURA. LAURA is a real piece of work. She had an attitude, was dismissive and spoke to us like we were dumb toddlers. After waiting that long she told us she showed our document to her manager and said she couldn't notarize it. Would have been nice to know before waiting 40 minutes. We are soooo done with Bank of America and will be closing all of our accounts next week. Went go AAA right after, got our document notarized and were treated like customers. Hello B of A you should really start reading these reviews and making some changes. Might be a good time to clean house and get rid of the big dead weight like LAURA!!!!!

I had been back and forth between this branch and the auto dealership 3 times in the last 2 days…read moretrying to finalize an auto loan. The first time i wanted to put a down payment through OCCU, but they couldn't take it. The 2nd day, i was told i needed to give the dealership a check for the auto loan and get the contract updated, but the dealerships check readers couldn't take the check. I came in today, June 26, to get the cashiers check, and as luck would have it, supervisor Myrna was able to deduct my down payment from the loan cost and give me cashiers checks for both! She was very helpful for me today, as the two teller's before who assisted me didn't have the authority to deduct my down payment. Thank you very much Myrna!

Just want to say tha Marcos made my day, by helping me with my transaction without me saying…read moremuch!! Great customer service skills. Thanks a lot!!

This location does not have a drive thru!!! Such B.S.! I drove all the way here for a drive thru…read moreand this is a standard atm! I can't leave my dog unattended in the car with this heat!

This bank it's a totally not recommended because my kids was wanna open a new account and they…read morealready bring a real id and birth certificate plus social security but they still said can't open a new account

I went to this Chase Bank branch and asked to exchange for crisp $100 bills. The banker didn't even…read morebother to explain -- they just gave me used bills without a word. When I asked specifically for "crisp money," I was told they don't carry new $100 bills at all. Seriously? A major bank like Chase doesn't have any crisp $100 bills? That's hard to believe -- and even if that were true, the attitude and lack of proper communication were unacceptable. This kind of careless and dismissive service makes me question how a bank like Chase operates. Don't customers deserve clear information and at least the effort to check or explain? I'm truly disappointed. Chase really needs to improve -- this was unprofessional and frankly, pathetic.

Left my mom in the hospital early to get important documents signed I was told I would be able to…read moreat 4:40 pm on Monday March 24th at this location. When I arrived I was informed all bankers were busy and the supervisor didn't have time for me. Maybe tell me that before I leave my sick mom.... Whoever the supervisor is would like you to prioritize your job before what time you get off of work.

Overall the bank lacks coordination. Many different departments. They do not talk to each other…read more Everyone is going to say it is not my department or there is nothing I can do, you have to call them. And there is a run around. There are approximately seven question to ID you over the phone and this is repeated many times as they transfer you back and forth. It seems they are not interested in small consumer like me with less then 100k in deposits. And please for God's sack do not write a bad review when they asked you to provide it. Because the branch manger will tell you that they appreciate it. So you can not be honest. Most of the branches are extremely large but not enough man power. Generally during lunch hour when I can go to the bank there is only one teller and long line. Please find a better bank.

Today I attempted to pay a credit card bill in the amount of $1.53. This was a finance charge…read morebecause I mailed the payment but it did not make it before the due date (even though it was mailed 4 days prior). I walked into the bank, handed the teller my bill along with (2) one dollar bills and stated, "I'd like to pay my bill." I was told Citi Bank does not accept cash payments. I would have to write a check or obtain a money order. Really? For a dollar and fifty-three cent bill. I plan on cutting this card up. Done with these nuts.

Great team and they are very thorough and pleasant! Always accommodating and easy to work with.read more

Betty Lue Tang Yuk- has the best customer service! She always helps me when I need help with our…read morebusiness account. She goes above and beyond when I ask. Super grateful for employees like herself who make banking so easy for our business! She use to help me a lot at the brea location and I miss her there, but I'm super grateful weve maintained the communication and relationship!!! Thanks again Betty for always being such a huge help with our business account.

a god send!! ive been broke and dont want my bank account to be negative. like the sugar daddy i…read moredont have to sleep with. fast and easy process. thanks for helping me out!!

Friendly service but definitely recommend a second person to help. Been waiting for 30 min , …read more Person in front of me is a new client and has to go through the whole steps other than that, no complaints.