After two years of billing and communication challenges, when it came time to cancel our service…read morethe representative was easy to work with and I didn't want my last zero star review to be the last thing I ever said about them

I'm not sure how this company is even still in business. I've been trying for almost a month to…read moreget electrical power established at my property. 4 phone calls (minimum wait of 45 minutes each time) and multiple emails and I still haven't received a phone call or email for follow up on getting service established. I'd hate to see what happens if there's actually a problem with their service that needs to be fixed....

This company is a JOKE! Go with any other company in Jax for your gas service. They have no showed…read moreto every single appointment. I have only been with D&D for 6 months. They charged me $300 just to get the new house switched to my name (fee to switch name and fee for a safety visit). They have NO SHOWED to every single appointment and cannot provide an explanation. Regretting going with this service and will be switching.

I use them for my whole house generator and pool heater systems. When I had the initial…read moreinstallation for my generator, I asked the generator folks "what are the best propane companies they knew of." I have neighbors that have propane appliances and have seen propane companies in the neighborhood. After checking with my neighbors and the generator installation company, I decided to go with D&D. I had one thought on the type of tanks I wanted, but after discussions with the D&D folks, I went with their recommendation and have not been sorry. A few years after the generator installation, I installed a pool and had D&D provide a hook up to the tanks for the pool heater. Because of the pool install I had to have them disconnect and reconnect to propane supply lines. Their installation & maintenance team is very competent, and the office has been very pleasant to work with by answering all my questions. I have been with D&D for over 5 years and have not had any issues. I totally recommend them and would give them 4.5 stars. - Gene W; San Pablo North

Contacted about initiating propane delivery service....on a brand new above ground tank inspected…read moreby the County three weeks prior after installation...wanted to conduct their own inspection at my expense for an upcharge of $175...total shysters beware folks!!!

Griffis gas has always provided excellent service for us. They swapped our gas cooktop from natural…read moreto propane, they ran lines for our pool addition, they repaired my outdoor fireplace and they're currently running a new line for our new indoor fireplace. The field techs are always timely and professional and the office personnel and polite and friendly in the phones. I highly recommend this company if you're looking for propane service in NE FL.

I am very pleased with the professionalism of this business. From my initial call to the…read moreinstallation, every step was spot on. On my first call to inquire about having gas installed for my home I encountered a very friendly and knowledgeable gentleman who answered all of my questions. He checked his schedule and booked an appointment for me to have a guy come to the house for a site inspection the next week. The site inspector showed up right as scheduled and looked my situation over. He advised me what I needed for my application, and answered all questions I had. He sent his findings to the office and within two days I received a detailed estimate via email. I was ok with the estimate and called the office with the go ahead. The lady scheduled me for the following week. The installer showed up right on time as scheduled and performed the installation. I was very pleased with his work. I find this company to be extremely reliable and professional. Based on my interaction with Western Gas I can highly recommend them.

From the owner: Serving the First Coast for over 75 years. Propane Gas, Appliances, Service, Motor Fuel,…read moreResidential, Commercial, Industrial. Western Natural Gas is one of the largest independent propane suppliers in FLorida.

We ordered 80 gallon receive 60 no receipt was left. Been trying to call for a week no live…read morerepresentative. Always on hold I don't know whether it was a mistake or just a scam. Looking for another company

I ordered gas on the January 7 for delivery by the 17th. No delivery arrived so I called on the…read more20th, noted that I had ordered the gas on the 7th, and was told I was on the delivery list for that day. No gas was delivered on the 20th so on the 21st, I called again, noted that I had ordered the gas on the 7th, and was told it would be delivered the next day, on the 22nd. No gas was delivered on the 22nd. I called on the 23rd, noted that I had ordered the gas on the 7th, and was told my gas would be delivered the next day...whereupon i asked to speak the the manager. The manager assured me that I would ge on the delivery list. My gas was delivered on the 25th. I could not possibly recommend a a service company that demonstrates such poor customer service.

Not sure what is going on with Ideal gas. Started fine, have been a customer for years. Have never…read morehad an issue as a customer who purchased tank and gas re-fills. Called 2 days ago about another tank re-fill. Specifically asked what the charges would be and any extra fees or delivery fee. Was expressly told "just gas and tax" "no delivery charge". Invoice left for me shows FUEL RECOVERY FEE, HAZMAT FEE, and DELIVERY FEE (see image). THE EXACT OPPOSITE OF WHAT I WAS JUST TOLD ON THE PHONE! Called to give them a chance to resolve. Girl who answered the phone sounded half asleep. No resolution or even a call back after being transferred and leaving a message for whoever I was transferred to. Emailed them explaining the issue, again trying to resolve, but again received no response. I see also "Business Owner" is posting right here on yelp saying they do not charge those fees. Clearly this is not true at all. Owner post on Yelp: "we charge no additional fees", "charge...taxes...and cost of propane" My bill: 3 additional fees Ideal Gas just expressly stated they do not charge (See my images showing both.) On the Idealgas invoice is a "Refer a friend" offer for $50. Who would refer someone to a business that behaves this way? Dishonestly and outright lies to customers by a business is not acceptable behavior.....Ever. Very Disappointing from a company I thought was honest and reputable.

I find it is less common nowadays to run across a company that is run on respect and the old-school…read moreprinciples of honesty and helpfulness as a path to profit. Rather than "profit first" that leads to some poor choices and outcomes in the long run. So IDEAL Gas appears to be one of those companies. Buddy Dingman gave me some good advice about a year ago even without me being a customer. He treated me kindly then and so when it came time to switch companies, IDEAL was my first choice. I look forward to saving money with them but I am already enjoying the benefit of feeling like I am dealing with good people. My hat's off to the owner for his approach to business.

I had this company install a new 250 gallon buried propane tank. These guys did a great job…read morecommunicating and working with my schedule. They were knowledgeable on number and type of regulators and tank needed. They installed new sod when complete and it looks great.

Jeremiah was initially timely and efficient. He maintained excellent communication at first and…read moremade me feel like a priority. However, as it was revealed that my project was over his head, he was a bit evasive. Overall, awesome for simple projects, but strongly recommend that a client confirms his familiarity with a project BEFORE accepting his proposal. Similarly, he should be upfront about his level of expertise with certain projects. UPDATE: I had to replace a second stage regulator with another company because his was faulty. Then I got a whole new tankless hot water heater only to discover that the other regulator he installed was to blame. $$$$$$ extra money spent when I really just needed a different gas guide.

I have been with this company for five years. I should have learned my lesson long ago NOT to…read moredepend on anything they say. I run out of gas, I call them, they promise to be there that day. Of course they never are! It is now day two waiting on my lp for the house. Still nothing. Courtesy is a bad name for this company. If they were courteous, they would at least call and say they weren't going to be there when they said they would! I ALWAYS pay them promptly after a delivery, but I cannot count on them at all to deliver when they say they will! They obviously don't care about the customer! Time to get a new gas company.......

Very economical and friendly!!I called for gas got it the same day thank you Courtesy Gas co.read more

Really great to do business with. I purchased ventless fire log system from them and had them do…read moreinstall. They were on time, extremely professional, and did the job quickly as well as instructed me in use. I highly recommend this company.