WORST SERVICE EVER. Got a random call from them asking for the previous home owner. They "forgot to…read moredo a safety inspection" 4 years ago when I bought the home and transferred account to my name. Said they will inspect for free. Guy came out and said I needed a new tank and would get one for free, crediting me the half tank I have. New tank to be delivered by 8.11.25. On 8.13 I see a diff guy enter my yard unannounced (had to quick run and get my pet in) to fill the old tank. I did not schedule or need this. Told him I expected a new tank 2 days ago and didn't need a fill. Got a call a week later from same guy asking if tank had been delivered. Not. THEN, I get a $299.00 bill for the "free safety inspection"and for the 2nd guy coming out and NOT filling the tank! Wow. I complained and they did credit me. No mention of a new tank. Find a different company for residential propane.

STAY AWAY FROM THIS COMPANY! Customer service is absolutely terrible! If you can get through to…read moreCustomer service, expect at least a 25 to 30 minute wait. Good luck with getting a rep that you can understand. They outsource a lot of there calls. Reps are extremely incompetent. Ask the same question to several reps and you will get several different answers. They try to rip you off when you close your account by charging additional fees! STAY AWAY

I have been with this company for five years. I should have learned my lesson long ago NOT to…read moredepend on anything they say. I run out of gas, I call them, they promise to be there that day. Of course they never are! It is now day two waiting on my lp for the house. Still nothing. Courtesy is a bad name for this company. If they were courteous, they would at least call and say they weren't going to be there when they said they would! I ALWAYS pay them promptly after a delivery, but I cannot count on them at all to deliver when they say they will! They obviously don't care about the customer! Time to get a new gas company.......

Very economical and friendly!!I called for gas got it the same day thank you Courtesy Gas co.read more

Courtesy has served the community for over 75 years. We are dedicated to providing safe and…read moreefficient gas and service to our customers. Three generation of family with two master licensed techs available to meet any propane installation need .25 hrs response ,here to serve you the customer with a little bit of extra courtesy.

We stopped by at St. Augustine to restock and fill up our propane tank on our boat. I biked to a…read morenearby location to the Municipal marina but they told that there is something wrong with my tank and they could not fill it up. A buddy of mine recommended me to go to Courtesy Gas, which is a bit distance from the marina. Steve (the owner) was super knowledgeable and very friendly. He diagnosed the problem right away and offered to replace the nozzle, fill up the tank, and deliver it to the marina in couple of hours. He also did not charge us extra for the delivery. We were super happy with this service and his help. I would recommend courtesy gas to everyone. If you are a boater and don't have the means to get to their shop, I would call them. Who knows, they may come and pick it up the same they delivered your's to the marina.

Have a tank in my backyard that was abandoned for many many years when I didn't have gas now I have…read moregas stove and I only use the gas for cooking I haven't filled the tank and at least 4 years but they charge me 100 plus dollars every year for the rental of a tank they abandoned I called them several times back when I wasn't using gas to come get their tank they never replied never came now when I fill the gas they charged me rental for something they haven't even looked at the tank in years

If I could give them zero stars, I would. we have been trying for WEEKS to get someone to refill…read moreour tank--despite being on an autofill plan. Customer service is a joke, and we have not be able to reach anyone at the local office. We have spoken to representatives overseas who have given us ZERO resolutions. They have told us for days that a supervisor would be contacting us, but we have heard from NO ONE and our tank is on empty. We are trying to buy our tank so that we can contract another company to fill our tank, but we can't even reach anyone to do so. We are completely helpless at this moment in time.

They outsource all calls overseas and nobody can even tell me where my delivery they said would be…read morehere Friday is .........it's been 45 mins on hold and I have yet to speak with a customer service person who has a computer in front of them with delivery info ............I've only spoke to 4 call center ladies overseas ...........and they all just collect same info and put me on hold .....wait ......FIVE now. This is purgatory and unfair and it happens every time ......

I'm giving one star because it doesn't let me give zero. This company has ZERO customer service. We…read morehad an issue with a delivery 2 months ago and have yet to get a resolution. We ran out of gas completely and called for an emergency delivery. they gave us a 2 day window for delivery but delivered same day. we received an email that gas was delivered and a bill for $1500. They failed to communicate with us that they found a faulty regulator that was leaking gas and so they placed a lock on our tank. They also failed to tell us there was a lock AND failed to turn the gas all the way off. This culminated in the belief that we had an issue with our hot water heater, as the pilot light would light but not stay lit. we had 2 different plumbing companies come out and both thought this issue was with the hot water heater, as they could see SOME gas was coming through. Long story short, we ended up replacing a perfectly good hot water heater to the tune of $1000 in labor (luckily it was still under warranty). it was only after replacing this and SIX days of cold showers that we discovered the gas was the issue. we flagged down a tech that happened to be in our neighborhood and he looked at it and found the lock and faulty regulator, which he then repaired and restored our gas. For this we received an extra bill for $400. He wrote the whole thing up and HE recommended the company comp our whole delivery. since then we have called many times and been promised a reply in "3 days" each time. still no response 2 months later. This company is criminal!!!!!

This company is a JOKE! Go with any other company in Jax for your gas service. They have no showed…read moreto every single appointment. I have only been with D&D for 6 months. They charged me $300 just to get the new house switched to my name (fee to switch name and fee for a safety visit). They have NO SHOWED to every single appointment and cannot provide an explanation. Regretting going with this service and will be switching.

I use them for my whole house generator and pool heater systems. When I had the initial…read moreinstallation for my generator, I asked the generator folks "what are the best propane companies they knew of." I have neighbors that have propane appliances and have seen propane companies in the neighborhood. After checking with my neighbors and the generator installation company, I decided to go with D&D. I had one thought on the type of tanks I wanted, but after discussions with the D&D folks, I went with their recommendation and have not been sorry. A few years after the generator installation, I installed a pool and had D&D provide a hook up to the tanks for the pool heater. Because of the pool install I had to have them disconnect and reconnect to propane supply lines. Their installation & maintenance team is very competent, and the office has been very pleasant to work with by answering all my questions. I have been with D&D for over 5 years and have not had any issues. I totally recommend them and would give them 4.5 stars. - Gene W; San Pablo North

I went here to get a propane tank filled, twice, and left boh times without a fill. First, they…read moreonly fill tanks 8-9am. Really? What business operates this way? Thar should have been a sign of how they value their customers. So i returned the following day during the prescribed hours. This time I was told their storage tank had a leak and they couldn't fill. I was there at the same time another patron was trying to get his tank filled. He sais this was third trip in a row where they did not fill his tank. Hmm. For a gas company specializing in propane, this just doesn't seem like appropriate service. No apologies from the woman behind the glass either.

We had dinner here. Very disappointed having read the reviews. Food was cold and the Benedict…read moreburger was very disappointing. Balsamic reduction and Bernaise sauce just don't work together. The Rueben Egg-rolls were just ok.

If you want to be gouged to the point of paying twice the average rate for a gallon of propane, and…read moreyou don't mind random extra fees, then this business is right up your alley.

I only gave 1-star to write this review. This is the WORST company I have ever dealt with hands…read moredown. Their equipment is constantly breaking. When I ask for a credit for the fuel we keep losing due to these leaks I'm told a message will be sent and nothing ever happens. You can not reach anyone in customer service that can actually help with this issue. The only reliable department in this company is billing. They call me each month and I inform them I'm not going to just keep paying them. Again more unanswered messages all the while they want to keep piling up late fees. Terribly DISHONEST, they only care about collecting more and more money. Never want to actually fix the problem.

Staff very well verses in all their supplies. Very nice/friendly. If you need anything propane this…read moreplace is for you. It is obvious their goal is to make their customer happy. They have any propane supply you need. Propane for your home heater to grills. Epic.

Too expensive for propane and I would not sound contract with them. They are good for 20 lb…read morecylinder only if you want to cook on the grill.