The lady that schedules appointments at this office is VERY RUDE! I had emergency surgery 3 weeks…read moreago and she insisted I had to have a follow-up with Dr Carrillo to satisfy the insurance company. I made the 30 minute drive to his office and after 30 minutes she acknowledged my presence and told me that it would be a while before I would be seen. She had told me in advance that I could be waiting for up to an hour. I planned for that. After arriving and waiting for 30 minutes to be acknowledged she tells me that I can't possibly be seen within the hour. There were 3 people ahead of me. She also indicated that I should wait because he had to cancel some of his patients the perform my emergency surgery. That wasn't my decision and he's the one who decided to do the surgery. I'm sure there was another surgeon coming on duty after he left who could've performed the surgery. I was at a hospital! That's one of the things they do there! She then proceeded to tell me that ALL doctors offices are like this one and behind schedule. I wasn't born yesterday! I've been around long enough to know that this isn't the case. Yes, they are usually behind schedule but not more than an hour! She was rude and loud and had this conversation in front of all of the other patients in the waiting room instead of asking me to come to the counter to discuss this. I finally told her that I wasn't arguing with her and that if I had to wait more than 30 more minutes ( this would have put me at the hour mark she had forewarned me about when I made the appointment) then I was cancelling and not coming back. She was rude when I made my appointment and again at the office. It's a shame that Dr. Carrillo had such a rude person working for him. I found him pleasant when I met him before the surgery and again before I was released from the hospital. I'm giving 3 stars because Dr. Carrillo is a good surgeon.

All of these ladies Were Great! There was a lot of paperwork…read morebut that's to be expected. I arrived 25 minutes early. No conflict. I delt with the nurse practitioner (Mayvic) please forgive me if I misspelled your name. She was Confident & Detailed! I don't know why there were bad reviews given on Google ? She was EXCEPTIONAL! I saw Doctor Rylander APPOX 6 years ago and he was great to deal with. 5 stars for all staff involved!

I did my lab for my employer since Wednesday they should have get the result on Friday they don't,…read morethat made me lost a whole week of work, this is weird now I have to go somewhere else to do an other one, when I called they said they don't even see my information in the system and I have the receipts ‍

jay was fantastic, fast and professional. Quick to get in and results were ready within 2 days,read more

Easy parking, although few are marked as handicapped. Quick, efficient check in. Large wait…read morearea. Doctor was running about 20 minutes late. Very good professional manner.

Saw PA today for severe back pain and numbness. they did an x-ray and sent me with a prescription…read morefor MRI. Compassionate care. Without appointment I was in and out in 1 1/2 hrs. Much appreciated!!

Called ahead to make sure they could care for our 4 year old son after explaining our situation. He…read morehad a bad cut on his finger tip and needed X-rays, wound care + stitches. From the beginning, care was very unprofessional. The nurse(?) asked if he needed stitches (as if we would know) and made my husband and I hold the water bowl and our screaming toddler's hand in a bowl to soak while she left the room. The water dripped all out and we couldn't even get his wound efficiently cleaned. When she was explaining the process of stitches to us, she looked at my husband and said "you look strong, you'll have to really use your force and hold him down" and told me because I'm pregnant I wouldn't be able to help at all. The whole process sounded horrifying and was handled very unprofessionally. After having X-rays and being there an hour, the doctor comes in and says "so, do we have a cut?"..... after we've been there for an hour being assessed because of a cut that won't stop bleeding... YES we have a cut? Anyways, they referred us to Nemours hospital in Orlando and ultimately we wasted our time coming here first. They took 3 xray photos, and only provided us with 1 so we had to redo X-rays as the hospital. So thankful we did not let them perform the stitches, it would have been terrible! Do not take your little one here.

I took my daughter in and she received excellent care. The med tech was kind and skilled. She…read morereceived an IV and usually has trouble but not this time. The PA who treated us communicated well and gave great follow up

Staff is rude and don't know how to check blood pressure right and don't know how to use the xray…read moremachine. They used to be ok but so far 3 bad experiences so will not go there again.

This was my first visit to the Lake Washington MedFast. The wait time was minimal and the staff was…read morefriendly and professional even on a holiday weekend. I received excellent care both from the nurse taking my vitals to Joanne the NP who attended me. She was attentive, compassionate, and thorough in providing the best treatment for my condition. I can't praise them enough and highly recommend this location. And the chocolate candy was an unexpected surprise. Mary

Waiting room was clean. As well as the bathroom & exam room. Hand sanitizer & masks available…read more Staff friendly. Paperwork wasn't overwhelming. Process was pretty smooth. Only complaint was the wait. It was empty & I waited for 45 to 60 mins bc they had figure out some things on their end.

Since it involved medical issue I'm not going to write about the whole experience. However, I am…read morehappy to say the entire staff was professional, on point, informative and made an awkward experience very easy to handle. I've used them twice and the experience was the same both times. I understand why my Dr. uses them.

Over paid for my surgery and they can't refund me the balance they legally owe me because they are…read more"cash strapped" I am told. I already talked to my attorney who confirmed the overpayment through my EOB and they will be filing complaints with the proper authorities shortly.