Very picturesque, and oh so relaxing! The pools are so nice, and each has its own bar and snacks,…read morebut like a lunch menu, think fajitas and quesadillas. The rooms are large and comfortable. The employees are all nice and friendly, quick with a smile! The private beach is awesome! Again, it's own bar and snacks (burgers, quesadillas....) and a waiter named Javier....doing an amazing job! Kudos!

My stay is so awesome and restful The personal is so helpful…read moreand polite I love it here at El Cid Marina I ll definitely will come back next year for another All inclusive stay here! I also chatted with Tim Kaminsky the manager: friendly and informative about the hotel, and the activities! Omg: for lunch I ate a smoked marlin (fish) ceviche on a mini tostada: honestly I think it was the best meal I've ever had here so far It was so tasty and fresh Kudos for that dish

We have been coming here since 2017, at first I wasn't sure but I said sure, when we got there…read more. WOW I was completely amazed at this resort, on our first day it was amazing the food at the restaurant was out of this world...very delicious, the employees are fabulous & very hard working. In 2019 while we were there, had an emergency, by this time we were spending 2wks there by the end of the first week we were supposed to change rooms but the front desk went out & beyond, the management said we can stay in that room. I was so grateful This place is one of the best resorts in Mazatlan, if you ever wanted to do tours & such...go down & talk to Rudy he is awesome, if you bring children they do have fun activities during the day...in the morning they have exercise in the pool, in the afternoon bingo every day (that's fun) happy hour 2x a day except on Fridays 3x a day, they have a wonderful massage area..hopefully next time we come down they will have the volleyball up in the pool & singing (karaoke) back up on Friday Nights (I sure missed that) Trust me you won't be disappointed on this resort, lots of stuff to do around town..either by bus or taxi

A wonderful resort where happy hour comes twice a day, because one just isn't enough. Soccer,…read moretennis, volleyball, foosball, pretty much the Olympics of all activities. It wasn't all inclusive, but this place felt like home for the week. Worth every peso and then some. Glad I was able to enjoy with family and friends. Will be coming here again.

The beach is amazing and so are all the servers. It is a but run down, but still beautiful. The…read morebeds are a bit on the hard side. Not what I am used to when stating at a pueblo bonito resort. My complaint is mostly with the suite service. It would take forever and I was on the premier all inclusive and they charged me service charge twice because I ordered pizza and a steak. The problem is the food is not always the best when I ordered service and yup. I only tasted the pizza... it was not good. So glad I had ordered the steak.

I stayed at the resort February 26 for about a week and a half. During that time I had to go stay…read moresomewhere else because they were full up. it was recommended that I try and find a room on the Internet. I thought I did through bookings .com At least i thought i did. To my surprise, it was for March 26 so when I saw that I immediately canceled. since then, I've been doing everything I can to try and get my $900 back but with no resolve. The resort got their money and Have refused to refund my money. Booking.com agreed that the money should be refunded, but the Pueblo Bonito will not. I have found that this resort is very dishonest. I sent countless emails and phone calls to the resort only to be told they will not refund For the 3 days that were available but took my money anyway. My advice to you is be careful because once they get your money, they don't care. This is they very unethical resort only out for your money. My hope is someone from the resort will read this and do what is right but if not, I would encourage everyone to stay away and be very careful about making a payment to them because they will take your money and run. this seems to be the current state of Mexico right now. feel sorry for the people having to live in such a dishonest society and Pueblo Bonito Mazatlan is unethical.

We booked an all inclusive vacation for 4 and paid for the insurance. However, 15 days before, we…read morehad a death in the family and wanted to back out. Turns out, the insurance is only good up to 30 days in advance, which is ridiculous. Because before 30 days, you could easily reschedule things. They promised that they would refund if we sent a photocopy of the Death Certificate to prove it. We did that and still they did not refund the money as promised. Instead they insisted we take another equal vacation within 12 months. In which time they could sit on our payment? Then, gain the interest instead of us having it in our bank account -when we have many funeral expenses at the same time. We could have sold it to someone else.If we knew there were going to shell game us like this...These are not nice people.

Went to go eat at their buffet restaurant since I remember it being delicious at one point - passed…read moreon the buffet since it looked like cafeteria food and one person in our party tried it and hated the taste of it. A la carte wasn't better , we waited an hour for honestly one of the worst foods I've had in Mexico - ordered a club sandwich which was the best good item out of all of it . El cid combination is so dry and the rice and beans had no flavor. Tacos gobernador hard pass as well . Service was great only reason why it wasn't a one star The vibe is very retired tourist but at least it has a nice view

I came here with my girlfriend back when we were visiting Mazatlan. We did not want to stay close…read moreto all the drunks in Zona Dorada, so we opted to stay in this fine boutique hotel on the other end of the malecon (boardwalk). The hotel is indeed a nice hotel, albeit a bit older. We parked along the street, and walked in. Check in did not take long, we got our key and walked up to our room. The lock gave us some trouble, as it was older, but we were able to get it open. The room itself was decent, and it had a spacious balcony. We were hungry, and we decided to order some room service. The food from room service was pretty good, from which I ordered a breakfast dish of eggs, chilaquiles, beans, coffee, and lemonade. This place had a spacious bathroom and shower, which was great considering how hot and humid it was outdoors. So where this place went wrong was our last night here. We came back to the hotel relatively early. Since I was not sleepy, I stayed up to work on my laptop while my girlfriend slept. Around 3AM, I head someone trying to open the door. I stood maybe 5 feet from the door, and an older man wearing an employee shirt but no nametag was at the door. He was more startled than I was. I asked him what he wanted, to which he responded that he was checking to see if the room was empty. I was not buying it, but I decided not to wake up and freak out my girlfriend. The following morning, we complained about this to the front desk. They claimed to go over the camaras and not see anyone outside our room at that time. Right away, I knew this was an attempted inside robbery, and we decided to check out that very morning. Unfortunately, the people at booking.com were not able to get us a refund, but we were not going to stay in a place that has people trying to rob us then cover it up. The property is nice, but I can never forgive them for this. I don't recommend staying here. But if you come here nonetheless, I would not bring many valuables and lock up the ones you do in your luggage while you're out or sleeping.

If I could give Casa Lucila 10 stars, I would…read more We stayed here on our recent trip to Mazatlan - and to be honest, it was by accident. We planned a last minute trip and all the resorts were sold out. Luckily after hunting online for boutique hotels, I came across this gem. Yes, everything does happen for a reason. This place is phenomenal. Everything from the check-in, service, food, rooms, view, rooftop pool and drinks were spot on. A family owned boutique hotel, Casa Lucila offers a small intimate vibe where you can zone out, relax and not have to deal with the tourist nonsense that you might experience in the Golden Zone. We took advantage of the rooftop small infinity pool on a daily basis and ordered lunch poolside everyday during our stay. The hotel is small, that most of the time you'll feel like you're the only guest staying there - which may seem weird at first, but honestly - it makes you forget about all your worries and helps you relax while your vacationing. I could write a novel about how awesome this place is, but the pictures and reviews speak for themselves. If you can fork up $200+ a night, it's beyond WORTH IT. And, I'd highly suggest drinking and eating here - the food at this place is 10x better than what you might find at local vendors or restaurants. Thank you Casa Lucila for a memorable trip to Mazatlan. Can't wait to refer EVERYONE to your hotel, and I can't WAIT to come back. =)

We have been here a few times for salsa and salsa, which is a Carnival excursion. The hotel is very…read morenice and the view is beautiful. The staff is very friendly and helpful and the excursion was fantastic. Highly recommend.

It's a good enough hotel since you're not inside the room all the time. The view was nice! They had…read morea beach entrance and areas to sit as long as you bought from the bar which we did all was 2x1 price! However our balcony slide door was broke and didn't lock, house keeping literally made the bed over where we slept didn't dust it off or anything once we laid back down sand! The bar and pool area close @ 6pm which we found odd had to turn in beach towels daily.

We had a nice stay unable to find beach towels and over crowded to use the hot tub but other than…read morethat people super nice staff friendly helpful bellhops

We came back and found out that the service has done down. El Moro and its sister Castilla now…read morecater pretty much to the locals and Spanish speaking customers. People can purchase day pass or non-meal tickets. Consequently, there are more and more local customers. Worse yet, if you're in a millionaire member club, you have a different area to check in/out. All others (Platinum plus, Platinum...) are treated the same as non-member. You're just a commoner who has to check in/out like everybody else. No special treatment anywhere which makes one wonders about the value of being a member. The workers seemed overworked and were not smiley. Many of them don't speak English. On the other hand, if you go to the smaller El Cid Marina resort, things are much better. Maybe because it's father or El Cid does sell day pass there, we did not run into the same situation. Foods and service are much better. It's small, quiet and could be boring for some of you. However, there is a free shuttle to go to the other El Cid resorts. We probably will stay there and take the shuttle to the El cid club to play tennis and pickle ball. Won't go back to El Moro.

I'm giving this review 3 stars, because the staff here work very hard and there is staff that have…read moregone out of there way to make our experience better. However, we were highly disappointed with the front desk management staff. Several things were brought up and after speaking to a manager, our issue was downplayed with no real solution. The Customer Service and Customer Satisfaction is just not there as a priority for management. I don't see any benefit in discussing the details here, but we are following-up with Riu directly. The rooms are as clean as they can be, meaning the staff does what they can with what they have to work with. The linens and beds need to be updated and the rooms need an upgrade. The food is also not the best in comparison to other all-inclusives, but I suppose it's o.k. for the price, as this is one of the more affordable all-inclusive hotels. The location was great, the beach front view was spectacular, the pool areas were fairly well maintained, but our main complaint was with the cleanliness of our room. We've stayed at other Riu locations and have been satisfied, but we were disappointed with our stay at this location.

- A Vacation Turned Into a Nightmare…read more If I could give this resort zero stars, I would. We booked Riu Emerald Bay expecting a relaxing all-inclusive vacation. Instead, we've spent our trip feeling trapped in what has become one of the worst hotel experiences we've ever had. The breaking point was seeing cockroaches in the dining area. Once you witness that, it's impossible to trust the cleanliness of the food or the kitchen. Every meal afterward came with the unsettling thought: What else is happening behind the scenes? At an all-inclusive resort, where you eat nearly every meal on the property, that's unacceptable. The problems didn't stop there. The resort has a constant musty, mildew-like odor, mixed at times with the smell of old food. The lobbies, elevators, and hallways are not air-conditioned, making them hot, humid, and uncomfortable. Water is constantly tracked throughout the hotel from guests coming in from the pool, leaving floors wet and slippery all the way to the guest room elevators. We were also told this was the quiet side of Mazatlán's beach, but that couldn't have been further from our experience. We are staying on the 19th floor and could still hear booming banda music well past midnight every night. Sleep has been nearly impossible. When we reported our concerns to the front desk, we expected empathy and solutions. Instead, we received little more than shrugs. No meaningful attempt was made to address the problems or offer any type of resolution. To make matters worse, because our trip was booked through CheapTickets, we've spent hours trying to get assistance, only to hit dead ends. We now feel stuck here for the remainder of our vacation because changing flights or receiving a refund hasn't been possible. This has turned what should have been a week of relaxation into a stressful, expensive disappointment. My advice is simple: save your money and book somewhere else. There are too many resorts in Mazatlán to gamble on one where cleanliness, comfort, and customer service fall this far below expectations. A vacation shouldn't leave you counting the days until you can go home. Avoid both Riu Emerald Bay and booking through CheapTickets if you want peace of mind. When things go wrong, you're the one left paying the price.

We stayed at the Playa Mazatlán for 3 nights and it is a beautiful hotel. Upon check in, you'll…read morereceive a wristband for the resort. The staff seemed nice (we speak Spanish so I am sure that is helpful). This is one of the older hotels in Mazatlán so it does look older, not many outlets in the rooms. It would also be nice to have a mini fridge. We had an ocean view room and there is an option at checkout to add the fridge to your room for I believe $5 a day. Our toilet clogged during our first or second night around 10 pm. We called the front desk and they sent someone over immediately to fix it. Like other reviews mention, you can hear music all night coming from the neighboring Oyster Bar. If that bothers you, I don't recommend booking an ocean view room. The noise was our main gripe with this resort. We did not pay for the all inclusive package as we knew we would be venturing into town to eat but did receive the breakfast package. We had breakfast here once and were not impressed. There is a line to get into the restaurant and the food was nothing special. We didn't do the all inclusive so we had to pay for any drinks we got from the bar. The prices were fair and the mango margarita with chamoy is delicious! Since the hotel is situated on the beach, beach access is a breeze. There are chairs and umbrellas for hotel guests. Some people set out towels to try to save seats but from our experience, there is someone who works at the hotel who tries to seat everyone which is nice! We used the clothing laundry service while we were here and all clothes came back clean and ironed within 24 hours. We did call to confirm that they would be bringing the clothes before we head out for the day and we paid in person when they brought us the clothes. The pools are great! There's a lot of them, the property is quite big. There is a nice heated pool over looking the ocean. There is also a man made cenote that you can swim in. This resort is pretty family friendly so there are a lot of kids but no kids are allowed in the heated pool. The heated pool does get pretty full though since the other pools are pretty cold. I do wish the pools stayed open later. I believe they close at 9pm and there is a security guard who makes sure no one takes a night swim. For transportation, if you'd like to take a pulmonía into town, there is usually a few waiting just outside of the resort. Also when we left, the bellhops helped us call a taxi to the airport. This hotel is well situated and you can walk to the malecón and neighboring shops easily. Some reviews mention not receiving fresh towels or bedding during their stay. We requested fresh laundry on our first day and it was never an issue. You also receive 4 pool towel cards that can be used for the pool or the beach. All in all, our stay at Playa Mazatlán was cozy and beautiful. The main issues are the music all night and the food.

Horrible customer service -- every request felt like a problem for them. I asked for an invoice at…read morecheckout, and they said they needed Mexican documents just to provide a receipt! Completely unreasonable. The buffet food was terrible -- bland, tasteless, and nothing was good. Even the beer tasted watered down. The hotel itself is outdated, which I could overlook because of its age, but the poor service and awful food made the stay unbearable. I would not recommend this place to anyone.

NEWLY RENOVATED! This was our first time staying at the…read moreInn. We stayed Tuesday-Sunday. We will be back!! We loved the room and the bathroom. Very newly updated. Note that none of the rooms have one bed, they all have two. Hehe Rooms were cleaned every day (9am the maid would show up) I don't recommend eating at the hotel. There's so much offered in Mazatlan, don't eat at the hotel. There were some hiccups at first: - gave us a room at 5 pm when we checked in on time - Fridge not plugged in, but they fixed that - no sun chairs on our balcony, but by the third day we had them. Also, the elevator is a little sketchy as I got stuck in it with 4 other people. Take the stairs lol I'm sure this will be fixed. Be aware though, if you're the type to pay local musicians to play music on the beach some guests will complain. Sad to say the cops came to tell us we couldn't play music on the beach one of the days we stayed. I don't think some guests know this is the culture of Mazatlan, or Mexico in general. There are so many different bands playing along the beach so don't expect to have perfect silence during your stay. You will hear drums and trumpets in your room, with the doors shut. I love it! But it's not for everyone. I cannot wait to come back next year and see what it looks like as a completed renovation.

We arrived early around 10:00 which was before checkin but we knew we would have to wait a little…read more We requested early checkin. Which they said they would try to and would call us when our room was ready! We left to have breakfast came back to their inside bar and around 2pm we went to the front desk to see if possibly our room was ready since we were running on no sleep the past 24 hrs. They told us room was still not ready to come back at 3 pm and it should be ready. Keep in mind check in is at 3 so all rooms should be ready by then. We went to go eat at their ocean front restaurant which was really nice but crappy service since it took over 1hr for them to bring us one aguachile plate. We finished around 3:30 went back to check in and they tell us the room is still not ready. We wait another 30 mins nothing from them it's now 4pm and they're telling us it's gonna be another 1hr for them to clean it! It's ridiculous rude and unprofessional we are hot, tired and irritated at this point!! They have not once tried to accommodate us or try to really help us! DO NOT RECOMMEND COMING HERE!!