I took my extremely elderly dog back for a groom in early February (he was 17 and 5 mos). They…read morecalled me to come get him and alerted me to a serious health problem he was having. I took him to the Vet on Feb 11th and tried to get it fixed. By the 28th, his condition had deteriorated so much that I had to say goodbye and let him go. I went back to thank them for helping me care for him. Part of his problem was a serious food allergy --so I had purchased all kinds of different foods hoping to improve his eating. They allowed me to return the unopened items (I am part of the "club" and they could read my receipt.) Everyone was very caring and offered condolences... I was very appreciative of all they did to go above and beyond with my dear L'il Guy. We also have cats and I will continue to shop here. And when my heart heals enough to get a dog again, I'll still come here. Thank you to the group on Stone Drive.

I had a few issues over grooming and the management was very nice, patient and understanding. They…read moreaddressed my issues and settled this situation immediately. Thank you

I live just outside Washington D.C and go to a University about 45 minutes away from this…read moreestablishment and it is the closest Groomer to our school. My boyfriend has an Alaskan Malamute and we are usually reluctant to take him to a Petco or PetSmart. You usually hear bad thing and the only experience we had back home was awful he came back with a cut on his head. However, he needed to be groomed and we will DEFINITELY go back to this location. Jennifer in the grooming department was amazing! I highly recommend her and I will be asking for her by name next time. She was helpful and knowledgeable.

do not take your dog here. my dog wouldn't even go to the car for two months after her horrific…read moretime there.

Terrible business. Reported animals left in the snow in blow freezing snow weather, they did…read morenothing. The dogs I reported aren't bred with an under coat. They're okay with animal negligence

Yes I have a complaint it's about the lady that answers the phone at Kingsport Tennessee animal…read moreshelter on idler road she was very rude to me and hung up on me and I was trying to tell her about a red nose pitbull biting me and I was trying to report it but she got rude and hung up on me her name starts with an A I apologize for not being able to remember the name thank you

Employees are always friendly and helpful. They dogs are allowed in the store and the cashier…read morealways gives the a treat.