Please beware of Seabreeze Vacation Rental Properties based in La Jolla, California as they misrepresented a property in Temecula (#4635109) which we paid nearly $800 per night for from January 12-15, 2018 for a very special family 75th birthday celebration. When we arrived we were met with over 20 problems:
1) dead, dismembered animal left in front yard
2) open trash cans full of trash and rainwater at perimeter of house
3) all windows and screens filthy dirty
4) cobwebs and insect nests covering window arches
5) pool and jacuzzi dirty with green algae around the perimeters
6) grounds full of debris and unswept with weathered, dying landscape
7) outside furniture dirty and in poor repair
8) pool remote controls dead and nonfunctional-even after replacing batteries
9) all propane tanks empty so no fire pit, heater, or grill use
10) outdoor entertainment system not working so no TV or speakers for outdoor music
11) no electricity/power in the front part of the house
12) kitchen fridge ice-maker broken
13) HDMI cable not properly hooked so no ability to access to TV, movies even after being told it was functional (by Jesus)
14) front bedroom shutters broken and secured with garbage ties
15) pizza oven not usable because of wet firewood and debris inside
16) kitchen vent hood non functional so smoke filled the area when we tried to cook dinner on the stovetop
17) security system disconnected
18) indoor fireplace malfunctioned due to blocked chimney (we first checked to make sure flue was open and clear) filling rooms with smoke so not able to enjoy a simple fire--not to mention this is HIGHLY DANGEROUS
19) volleyball net shredded so unusable
20) outside fireplace screen broken so unsafe to use
21) advertised horseshoes and pit not even visible
22) mold in showers
23) several bathroom sinks and toilets malfunctioned in multiple ways (leaks, stoppers wouldn't come up so sink could not be emptied, etc) and toilet roll holders pulling away from wall
24) all batteries for electric candles out-had to get new ones
25) dirt and algae in outdoor fountain
26) outdoor lighting broken and laying in yard in places
While Jesus (a contracted helper from Seabreeze) came to help us (along with two people from the pool service) in the first few hours, remediating 6 of the 26 items, no one returned, as promised, the next two days. We went from feeling as if we were hostage in this very misrepresented and run-down home, to feeling simply abandoned and discarded by Seabreeze. After the first few hours of upset exchanges, they offered us a full refund to leave, but where do five couples on a holiday weekend find housing together? They had no other property to offer us and the hotels in the area were heavily booked and very expensive because of the holiday weekend. So we were really trapped in this situation and had to stick it out...but we did so with the absolute promise more workmen and repairs would be forthcoming. Now at first, we refused this offer, but then we agreed things were so unusable, that even at the expense of our privacy, we had to agree to have all the workers they could send come as soon as possible. So we gave permission and stayed home the entire next day waiting...and to our shock and dismay, not a soul showed up for the next two days and there was no communication back to us as to why. Even our most basic requests like bringing us dry firewood and butane were completely ignored.
So beyond living amidst all the remaining unresolved issues for the remainder of our stay, the greatest impact of this very substandard home was on our ability to enjoy the many activities we had planned on doing together for this celebration. The very reasons we chose to rent THIS home was because of its amenities....NONE OF WHICH WERE AVAILABLE TO USE! The 10 of us were 1) not able to swim in the pool, 2) play volleyball, 3) play horseshoes, 4) have an outdoor fire, 5) have an indoor fire, 6) use the outdoor fire-pit, 7) use the outdoor pizza oven, 8) grill our food outdoors, 9) use the outdoor entertainment unit, 10) get automatic ice, 11) cook on the indoor stovetop, or 12) watch any TV, cable, or movies. Seabreeze took away the opportunity for our family to savor any of these activities and that is simply morally wrong and illegal (false advertising/misrepresentation). We can't get this time or this celebratory occasion back, but we are going to pursue getting a half refund of our money back ($1178.00) while posting our story and this warning on every appropriate vacation rental website out there.
Please learn from us and DO NOT DO BUSINESS WITH SEABREEZE RENTALS IF YOU VALUE YOUR PRECIOUS VACATION TIME AND YOUR FAMILY MEMORIES.
The Bennett Family, Orange County, California read more