After reading the other negative review, I wanted to give this place the benefit of the doubt but its actually worse than described. The clinic itself is old and worn but very clean. The reception is efficient but friendly. I was told only 3 people were ahead of me, but it took 1.5 hours to see Dr. Varma. She was not friendly, and throughout my visit she didn't communicate what was going on and behaved very oddly. Example: rather than ask me to lift my shirt she just walked up and started pulling it up with the door to the room wide open. Only after she spent a few minutes pulling my shirt up did she close the door to our room. She stood up close and gestured that she wanted to see my throat and when I opened my mouth to comply she instead stabbed me hard with a long q-tip to the back of my throat. I think a Dr. should warn you before putting things in your mouth, and the way she's did this was excessively forceful. She got angry when I told her she hurt me. She wrote me out a prescription but didn't tell me what I had, or what the prescription was for. As she was escorting me out of the patient room I asked and she gave me a very vague answer. No matter how bad you feel. Do not go here. Like the other reviewer said. There has never been a worse doctor. read more

I wish I could give less than 1 star, they don't even deserve 1. This place is the absolute work clinic/doctor's office I have ever been to in my life. The receptionists are extremely rude and quite frankly not intelligent enough to run a clinic. I don't have the energy to write out all of the horrible experiences I have had here, but I refuse to return here ever again and will avoid it at all costs. The only reason I started going to see Dr. Varma is because she was the only doctor I could find to take new patients in Richmond when we moved here last year. Now I can see why - I'm sure no one continues to go here if they have any choice at all. I will leave you with my favourite anecdote about this clinic. The last time I was there, I waited 1 hr for my scheduled appointment, only to overhear Dr Varma tell the receptionist to close the office and send everyone home because, and I quote, "they're all sick here" The stupid, rude receptionist then proceeded to come out and tell us all that the doctor had a family emergency and had to leave. I'm sure I don't need to say any more. DO NOT GO TO THIS CLINIC. JUST DON'T. read more

This was, by far, my worst experience ever going to a doctor. I came to the clinic today because of an ear problems which occurred after I rode an airplane while having a cold. After a week, my ear has gotten worse. Dr. Varma, who saw me, didn't ask any questions, peered into my ears for twenty seconds, and prescribed a nasal spray. When I attempted to tell her that my situation has gotten worse over the past week, Dr. Varma shrugged and told me to go see a doctor (!) When I told her that this was why I was, in fact, there to see her, she told me to go to the emergency room. Bottom line: I did not get the help I needed and was under the impression the entire time that the clinic wants to see as many patients as possible so they can get duly paid, without catering to the patients' need read more

I have seen and been treated by Dr. Varma twice in the past 3 days. I thought that I just had a very bad cold/flu but when she examined me she was sure that I had bronchtis and prescribed antibiotics. She also insisted that I have a chest x-ray which I did the following day. Her receptionist called me when they had received the report from the radiologist and let me know that Dr. Varma wanted to see me again. Apparently the x-ray showed some pneumonia. When I saw Dr. Varma for the second time she listened to my chest and back again, said that I should complete the course of antibiotics and then have a 2nd chest x-ray just to be sure that the pneumonia had completely gone. I felt that I was very well cared for by Dr. Varma who is not my family doctor but who saw me when my own doctor was too busy the day that I started having a fever. read more

What are clinics for? I have been seen at this clinic many times... Also the affiliated Terra Nova Medical clinic. Dr Surka is awesome. He goes above and beyond to help anyone. He goes the extra mile and is a truly caring Doctor. He sees my friend often and you could not ask for anyone better. Dr Varma... Here's the problem. In the last 10 years I have seen this Doctor more than a dozen times when getting to my family Doctor in Vancouver had been difficult. Minor things only. Sore throat, etc. Two weeks ago I seen Surka for a possible UTI. I had a urine test and positive culture. I went to the clinic and seen Dr Varma who did not give me antibiotics... 5 days later I was in hospital with a kidney infection and nearly had to be admitted. My Doctor is away for one month. So today the pharmacy told me I was out of heart Meds and an antidepressant and a heartburn med. I told him I would not be able to see my family doctor for almost one month. I told him that I could go to the clinic and get them refilled. He was awesome and faxed the clinic the 4 prescriptions that needed to be refilled. This was kind and speedy. Dr Varma would NOT fill them. Lectured me because my GP was unavailable. She told me that I should go to my own doctors office and see a different doctor there cause that is where my chart is. Needless to say, I left in tears. I called the pharmacist from my car and he was stunned that a clinic would not even authorize a week supply of cardiac medication. I will check with BC medical services to see if she requests payment for this visit. She only dismissed me with a lecture. I will never use this clinic again. I love Dr Surka but this woman has caused a uti to turn into a kidney infection and now no much needed heart or blood pressure Meds for two days. So if you need to go to a clinic, avoid this Doctor. She is hot and cold. She has been great for years but my last two visits with her has left me miserable and frustrated. You should never ever leave a walk in clinic with a lecture about why you are not at your own doctor and made to feel that his absence is your fault. read more

I see Dr. Varma specifically for Pap Smears and the last time I saw her she was unable to get the culture she needed and says she has to refer me to a specialist. Two weeks has past and I haven't heard from their office. I called the office today and one of the receptionist answered of which I asked nicely if I could inquire about my referral. Her answer was "if you are calling regarding your test you'll have to call an hour later because we are very busy right now". Tried to say something but she barged in again saying "we are very busy right now you know,so call in an hour, goodbye." Very rude,rough and abrupt. Called again trying to ask for her name as the other receptionist answered. Said to wait and guess talked to the other receptionist. Answered me and said she heard the other receptionist answering me nicely and telling me to call in an hour. She was covering up totally for the other one reiterating that she heard her answered me nicely, meantime she won't say the name and listen to what I have to say. I had to hang up co'z I was going nowhere with the conversation with her either. These kind of people shoul not be in the customer/frontline area.No manners and won't listen to their patients. I know offices tend to be busy every now and then but what about just asking for a name and phone number to return a call later or in a nice way ask if they can call back the office in an hour as they might not be busy by then??? Same with the other one, instead of covering up the fault of the other one. Goodluck to anybody who wants to deal with these kind of receptionists. read more