Alejandra really goes out of her way to get you the best quote. She is friendly and cares about…read moreyour needs. I highly recommend her!

From the owner: I am an insurance agent/broker. I specialize in business owners insurance, General Liability,…read moreworkers Comp, auto and life insurance. Soy una corredora de seguros. Especializo en seguros de: negocios, indemnizacion laboral, responsabilidad general, auto personal y seguros de vida.

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

We've been with Giles Insurance for about seven years and they are great! Todd Giles is always…read morevery nice and helpful and we've been consistently happy with his service. We just bought a new house and continued to use Giles Insurance Services for our new house and our autos.

Juli and her team are always available to help us with our auto and home insurance. Very caring and…read morepatient with us seniors, explains everything so well. With monthly payments available it works for our fixed income budget. For us so worth the drive from Shingletown CA to Red Bluff CA.

Everyone is nice, and it's good to see good reviews. However, in my case, I'm finding them…read moreinefficient and lack attention to detail. It's makes me worried, that if I have a claim, will it be handled efficiently? Because of the inefficiency, I will be double charged this month, which is December as in Christmas time, and I'm on ssd with limited income. To have to make a double payment because things were not taken care as they should have been is very frustrating. I'm sure there are few of these problems, but it's me and I'm upset.

I had issues with the way the rental agreement was written after a no fault collision, and I called…read moreand emailed State Farm to straighten them out, a woman working for this office called me back and asked if there was anything she can do to help me. I explained my concerns but she was confused and shut down every request for help I made. I really doubt she was calling to help me because if there was a list of things she would actually do that list would be blank. Anyway through the conversation she bit into a keyword and started reciting some corporate incantation about how state farm and enterprise are different entities, however when I told her I know that state farm and enterprise are two different companies she hung up like a child. Just imagine, you're having a good day working on a project, you get a call from the Tim Weatherson State Farm Insurance Agent the person who you pay to provide you a service, a woman representing Tim berates you and hangs up. You're perplexed, confused as to what the purpose of the phone call was, and you're mad because some random person called you to tell you a bunch of lies treat you like you're stupid and hang up on you while you're mid sentence.

I have been a state farm customer for 40 + years, stopped by my agents office Tim Weatherson. Was…read moretold i needed to make an appointment ? There were no other clients there. Three guys all playing on the computer, too busy to deal with an established customer, TOTAL BS.

I have never had a bad experience here. Everyone is always helpful and answers my questions in a…read moreway that is easy to understand. Whenever I have had to file a claim they have been more then willing to help me the best they can. Great customer service!

From the owner: Our agency has the ability to write multiple lines of Insurance with a handful of companies that we…read morerepresent. We find out what YOUR needs are and build a policy for you. We focus on providing a competitive price accompanied by exceptional service from the staff.

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

CHICO CREEK INSURANCE have been absolutely awesome!! Julio was amazing at finding me great prices…read moreand lower rates for my cars. And he was have super prompt and helpful when I Initially did an Internet quote. When I went into his office he knew exactly who I was by name and was able to help me get insurance without have to be upsold or bothered by Unnecessary questions . He even helped me with questions I had about another Another insurance claim. I Absolutely without a doubt recommended him to All my friends and familyThank you very, very much to you ALL for your help and the peace of mind you have provided.

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

Called about not getting anything from my homeowners company about my renewal or if they were…read morenon-renewing me. Katelyn reached out to my company and got back to me within 10 mins. The OUTCOME of my policy is NOT important to the review of this agency, as they do not control decisions like that. The review is for the quick response from my agent after reaching out to my insurance company. Thanks for taking care of my customer service needs!

Like many Northern California, ranches and farms ours is no exception. We are losing our homeowners…read moreinsurance because where we live not our individual ranch, but Northern California is too much of a risk. So with that I went to see Truman Christ insurance in hopes of getting a homeowners policy. Young girl behind the counter. Very nice. Very polite. The older man mid to late 50s, salt and pepper beard, dark hair absolute prick actually threw me out of his office. When I asked about getting a homeowners insurance policy told me I had a bad attitude and told me to leave. I simply asked if I could get a quote on an insurance policy for our ranch. Never ever patronize Truman Christ's insurance in Red Bluff California. He is an absolute prick.