I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

Prompt service, fit me in early on an appointment for my gas fireplace insert. Explained everything…read morehe planned to do. Will use them again if any other fireplace issues. Price was exactly as expected and agreed on ahead of time.

Eddie did a great job! Could've easily recommended a much more expensive fix, but found a great…read moresolution. 5 star service and explained everything as he did the repair.

Kobe and his technicians provided excellent chimney service. They rebuilt my 8 ft chimney and…read morepointed a 3 ft one. I believe the cost was reasonable for the amount of work required. I would recommend Chimney Goat highly from building and pointing my chimneys to cleaning my gas fireplaces.

From the owner: Chimney Goat is a licensed and insured chimney sweep serving Boston, MA. We also serve nearby…read moreneighborhoods like Roslindale, Jamaica Plain, West Roxbury, Dorchester, Brookline, and Newton. We specialize in chimney cleaning, inspections, and repairs. We install stainless steel liners and provide chimney waterproofing. We also repair caps and crowns and offer full fireplace services. Our team focuses on safety, craftsmanship, and long-term chimney performance for Boston homeowners.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

They did a great job mainly they help they diagnose a persistent gas problem. They're very…read moreconsiderate and they identified pretty much what I had to do and they verified that the chimney had nothing but nothing wrong with the chimney. I have really good things to say about them, they work for me 20 years ago, putting in a steel liner.

Both office staff and cleaners provided great service. Kim was very friendly and accommodating…read more Workers were neat and efficient. Price was very fair. Highly recommend. They didn't try and sell me anything I didn't need!

Had the opportunity to visit this gem of a destination held by the kindest shop owner. All your…read morefireplace needs, and more, are covered here!

Amazing selection of chimney hardware and period lighting. A great find for anyone who loves…read moreantiques.

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

The whole experience was great. Ross examined the chimney and fireplace, mortared some cracks,…read morehelped me set up my GrateWallofFire. (You want to use GrateWallofFire!). I learned so much about the fireplace: how to use it, what to watch for, when to service it. And absolutely zero upsell! Very reasonable price. Super helpful. Can't say enough good things.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

Quick & friendly service. Very responsive & excellent at communicating. Highly recommend an…read moreinspection if you can not remember the last time you had one done.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin