I hope this message finds you well. I am writing to bring to your attention an ongoing matter regarding an order placed for microwave parts on February 29, 2024. Regrettably, despite the passage of time, I have yet to receive any of the components required to rectify the issues with my microwave appliance. Following an initial assessment by a technician, the necessary parts were promptly identified and ordered. Subsequently, a period of anticipation has ensued as my household awaits the delivery of said components. To my dismay, upon reviewing the corresponding work order, I discovered that it has been inexplicably closed, leaving the matter unresolved. Given the reliance on this essential kitchen appliance and the commitment to expeditious resolution demonstrated by your technician, I am eager to facilitate the completion of this service request. Therefore, I kindly request your immediate attention to this matter to ensure the timely receipt and installation of the required microwave parts. I would greatly appreciate your prompt assistance in investigating and remedying this situation at your earliest convenience. Should you require any additional information or clarification, please do not hesitate to contact me directly. Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution. read more

Sears Home Services assembled like the Avengers for my fridge rescue mission. The technician, a true superhero of appliance repair, arrived with the power to diagnose issues faster than Iron Man can suit up. The repairs were executed with the precision of Black Widow's tactical maneuvers, turning my fridge from a potential disaster to a superheroic centerpiece. With prices more reasonable than Tony Stark's tech upgrades, Sears Home Services is the Avengers of appliance rescues, ensuring my kitchen remains a sanctuary protected by the might of a repaired fridge. They've got the heroics for fridge transformations! read more

The appliance technician was friendly, professional, knowledgeable & worked efficiently. He told me right away that the fan in my upright freezer wasn't working and then he quickly found the cause. He found a wall of solid ice behind a panel. He melted the ice around the fan, opened the frozen drain & the fan started working quickly. I would definitely recommend A&E/Sears Appliance Repair & especially this technician! read more

Sears Appliance Repair deserves an Oscar for their oven repair performance! When my oven went rogue, they stormed in like kitchen superheroes, armed with tools instead of capes. The repair was so fast, my oven is now hotter than a Vin Diesel car chase scene. Move aside, Hollywood, Sears just turned my kitchen into a blockbuster hit! read more

was very professional and answered every question I had. far superior to the other techs I have had before. patient with my million questions. will be calling again for any further service needs. very prompt with arrival after notice is sent technician was on the way read more

Cortez was thorough, timely and polite! This is how every service professional should treat their customer. After having the worst service experience, he was able to explain and make the situation better. The outcome was not what I wanted, however the service great. read more

Cortez, a technician, arrived on time and fixed my dryer quickly. He explained everything he was doing, which was very helpful. He was professional and easy to talk to. I highly recommend him for his great service and expertise. read more

Technician Cortez was courteous, knowledgeable, and business-like. I appreciated him patiently explaining to me what he was doing in solving the problem of my washer overflowing. I rate him a 10! read more

Our technician arrived earlier than he first estimated which was a good thing. We didn't need to hang around all day waiting. He was informative regarding our appliance. He was quick and thorough. read more

Great job! Excellent service; didn't have to wait long for the appointment. Great value and service went above and beyond my expectations. The requested service was completed promptly. Great job! read more

Excellent repairman. He was kind, patient, and he demonstrated knowledge of his profession. I could not be happier with the service. Thank you Michael J. and thank you Sears. Betty Z Jones read more

Outstanding service and very customer oriented. Thank you for sending him. I recommend this service technician to everyone. Sears, you need to give this technician a raise. read more

Kind. Respectful. Helpful. Helped with how to protect my washer going forward. Much more affordable than a new washer every few years!! No complaints. Will use again! read more

Dryer repair Service technician was professional and knowledgeable. ........................................................................ read more

The technician was very thorough as well as knowledgeable with the brand of our freezer. He was friendly and kind. read more

Did a great job! I was pleased with his service repair. He was professional and courteous. He got the job done!

He diagnosed the problem and told us that it needed to be replaced. He did what he came to do.

wonderful service, very pleasant personnel, we're very pleased and thankful t we got Sears.

Came as scheduled- great communication skils-and knowledge about the package heat ing unit read more