Went in today to help my dad find his level of comfort in a recliner, and this store location had…read moreexactly what we were looking for. They had not only the best quality for the price, but they had the best costumer service out of every furniture store we shopped at locally. Yian, and Mary we're more than helpful, and instantly welcomed us with a warm smile as we walked in. We left now being part of the American Freight Family. Highly recommend this place for an overall great experience for all your furniture needs.

Sears has been in my life for, well, all my life. I remember my Mother taking me shopping in Sears…read morewhen I was a wee lad. When Sears had the big stores, like Dillard's. I remember fondly buying my first set of tools at Sears after I got that great (and terrible) Sears Credit card in my early Twenty's. I had those tools for 27 years until I sold them at a garage sale so I could buy...That's right NEW Sears tools! In any case I think all Sears are pretty much universal. Been to them all over the country. I'm not saying the one in Altus is better or worse than say the one in Tucson. I'm just using this store because this is where I live and its the store I frequent. I like the one in Lawton too. The 5 star is coming from a place in my heart as well as some practical experience. I personally have never dealt with a Sears employee that did not or was not willing to do whatever it took to make me happy. I have recently been given free parts for a weed eater that I broke just because they had them there and It was the easy thing to do. I've had broken tools replaced on the spot when they had them and ordered immediately when they didn't. I've had things fixed for free at several different stores. They are also one of the last or maybe the last place you can put something on layaway any time of year. In my opinion, across the country, this is the best chain store there is.

What a great store to purchase your home appliances, beds, tools and lawn equipment from. They have…read morea new owner and you should go an visit them. They will treat you with the best customer service skills you can ask for.

This business is one of the best In Lawton! He not only had my part, he was the only one that had…read moreit! As I told him, there's a reason you are here!

From the owner: Sales and Partsread more

I was able to ask online to get someone to come out to look at my washer in my dryer. Someone…read moresuggested Mr. Appliance, so I went to the website and filled out a form. Was disappointed because I didn't get a reply back and when I emailed them and said I was upset, that they had not responded in three days. I had a call the next day. They had evidently been out here and just gotten back. They came right out. The people were very knowledgeable. He did a wonderful job. He went over and above what I was expecting. Unfortunately, the dryer couldn't be fixed but the washer could and it's running perfect now. I would definitely suggest trying these people out, I was very impressed with their professionalism and their knowledge. Re: And you do get back! As I mentioned, I would use you again. As far as I'm concerned, after years of searching for someone who is dependable and knows what they are doing, I've found y'all. And I won't be looking further. Good people who are good workmen are hard to find; when you find some I be, you hang onto them. Which reminds me, I might just be calling you soon again....,

The repairman was sent by a home warranty company. He was friendly and efficient as he denied the…read moreclaim.

My go to place for misc used appliance parts. So reasonable and they know their stuff! I was…read morelooking for shelves and drawers for a refrigerator, i checked on line and a new one was 130.00. I went to Malts and they found each and I only paid 15.00 for all!

I am so upset at this moment. I bought a washer from here approximately a year ago. Within the…read morefirst month, I had to call them cause I had water flooding my utility room. They came, fixed it and left. Not even two months later they had to come out again for the same problem. This time it was fixed right and I didn't have a problem until eight or nine months later when it started to make a grinding noise. It will not spin now. I know there was a 30 day guarantee repair or replacement. I wish it had been replaced. Anywho, I went there again today and I'm told these machines (Samsung specifically) are only good to last a year! Why would they sell me a peice of crap for almost $300 that's only going to last for a year?! I am so pissed right now! You're better off buying a new washer, one that'll last many years to follow. Jus sayin!

Locally owned and operated General Store. If they don't have it, they have a way to get it for…read moreyou. The location has operated as a General Store as long as I can remember. Very friendly staff. Always clean. They do have a full service tire shop and oil change garage in the back. I highly recommend you check them out!

Always a smiling face to greet you and super courteous service at both the general store and thier…read morehardware store. I shop here before any other place mainly because of their service and generous selection of products I'm interested in.

These people are great to work with! Fair prices.... Service dept does their best to accommodate.read more

Horrible customer service. Dishwasher broke, called Frigidaire and they sent the work order over to…read moreRains. We were scheduled two weeks out due to the big blizzard of 2021. The day comes for our service appointment and no one shows up. I called Rains and was told they rejected the work order the same day it came in. When I asked why no one bothered to call us Bryan got upset. I then asked how long until they could get to us and was told a month. Continued to get the run around. Bryan hung up on me not once, but twice. Come to find out I was told that due to the fact the appliances weren't purchased from them they didn't make us a priority. The house is a new build and we had no say in where the appliances came from. Very very rude customer service

Because we bought furniture from yall we paid almost 300.00. Dollars for insurance on it and now…read moreyall stroe that we bought from is closed down so we're tucked on are insurance..we bought a 5 year warranty on it

DO NOT GO HERE! IF YOU DO! MAKE SURE YOU BRING TOOLS TO OPEN UP YOUR APPLIANCE AND MAKE SURE IT…read moreREALLY IS IN WORKING AND PROPER CONDITION!!! If I could give zero stars, I would 110%. They lied about making sure the washer they sold us was in good working condition! They sold us a broken washer for over $500!!! Huge mistake trusting this place. I knew that I was walking into a used appliance store, but this is just highly unfortunate. I got the washer delivered, which could VERY WELL have been the reason the washer broke, since they didn't put shipping bolts into the back of the washer to ensure no damage to the barrel and washer itself during transport.. I have been out a washer over a week waiting for a stupid shock absorber so I can replace it, and HOPE it fixes the issues I am having. The dumb POS won't fill with water, and made an ugly banging and clicking noise when the drum turned... ended up doing a bunch of looking into it online. Decided opening the back of the washer a few days after I got it was the best idea.. just to see the rear shock absorber is completed broken and not even attached.. completely broken in half. There's a reason there is no return policy. They DO NOT ACTUALLY FULLY MAKE SURE AND CHECK THE APPLIANCE!!! THEY ARE LIARS! They also DO NOT CARE AT ALL, and are RUDE AS HELL! I called to ask a small simple question. I'm a young adult who is a first time W/D owner, and she talked to me like I was fckn stupid for not knowing something when I'm new to doing all this crap. Who tf does that to their customers!!!? Especially when the customer put their customer service voice on and was kind and sweet!!!! WTF!? Lady who works there needs a wake up call and to realize that not everyone knows everything. Ignorance is real with this employee.. Stop being a hag. Have a great day.(: I hope you read this and it upsets you the way you treated and talked to me on the phone the other week did. Love ya! God bless! *insert petty smirk here*

Fast response. Ended up having to replace the item, but they were great to work with as far as…read morespeed in communication

Once we got the scheduling done, the entire process went smoothly. The oven repair was for a…read morebuilt-in Whirlpool model that I had already removed in an attempt to troubleshoot the issue. This took place in February or March 2026, and it's now early May, so unfortunately I don't remember the repairman's name, as I would definitely give him kudos for his workmanship & pleasant demeanor. The repairman who came out was very efficient & candid about what had happened & what needed to be done. It ended up being a particular fuse that sat immediately behind the control panel had failed, & it just required replacement. There was an entire litany of things that could've gone wrong with it, & he could've quoted me on several of those things, replaced them & charged me exorbitantly for the parts & labor. But... he did not. He was very honest with me & even educated me a little while he checked other parts ( mainly a different fuse on the back of the oven ) to make sure they were functional before he left. I most certainly would use Adam's Appliance Repair. Unfortunately for Yelp, I won't be needing their services in seeking an appliance repair service company - I've found who I'm sticking with hereafter!!