Very professional. I would have given five stars had anyone been able to solve the problem on site. Expect to give Billy five stars when we replace the compressor or the unit. read more

This turned into a very unpleasant experience which is still currently ongoing. My refrigerator wasn't repaired on the first visit. When the second technician finally arrived he informed me he couldn't complete the repair because the warranty company must refile the claim as re‑work. Is it just me, or does getting paid twice for the same repair that was never fixed to begin with seem morally wrong. If the problem wasn't resolved the first time charging again isn't a new service it's a failure to deliver on the first one. Payment should be tied to successful resolutions not repeated failed attempts. Nevertheless, I did as instructed and went through the warranty process again. After the appointment was re-scheduled and confirmed a window time frame was given for Monday, June 29th between 8am-5pm in which the technician failed to show up or even call to say they weren't coming! What makes this even more frustrating is that this provider relies entirely on automated Al representatives instead of human support. So when an issue falls outside the norm and actually requires critical thinking, the system simply can't understand to resolve it. This entire repair has now dragged on for more than three weeks with lots of unnecessary back‑and‑forth. I really hope my warranty company reevaluates their relationship with this service provider. The sad part is I actually used to be a fan of Sears back in the day it's unfortunate to see just how much their service has deteriorated over the years. read more

Review for Sears Home Repair & Sears Home Warranty I have carried a Sears Home Warranty since building my home 12 years ago. Over that time, the service has gone steadily downhill, and my most recent experience has convinced me never to renew again. The warranty is advertised to include twice-yearly preventative maintenance on covered appliances. In reality, when you actually need a repair, Sears often doesn't have a technician available in a reasonable timeframe. This year I began having problems with my LG dishwasher. I placed my first service call in March. It is now September, and only recently was the issue resolved--after months of delays, multiple visits from different technicians, and numerous parts being ordered, returned, and declared "not covered" or "not needed." After wasting nearly half a year, I was finally told the dishwasher had to be replaced. The replacement process was equally disappointing. I was not allowed to replace my LG with another LG--or even a comparable model. My only option was a cheaper GE dishwasher that doesn't match my existing appliances and lacks the features (like the third rack) that my previous unit had. Their position was that "all it has to do is wash dishes." To make matters worse, the technicians caused damage during their repeated visits. My hardwood floors were scratched, trim was pulled loose and never reinstalled, and the new dishwasher was installed crooked--one side nearly flush with the cabinets while the other sticks out half an inch. The cabinet trim and shoe molding were left leaning against the dishwasher instead of properly reattached. In short: Five months to decide whether to repair or replace. Multiple failed visits and misdiagnoses. Forced downgrade to a cheaper, non-matching appliance. Damage to my home left unrepaired. A warranty is supposed to give peace of mind. Instead, Sears turned a simple dishwasher issue into a six-month nightmare, leaving me with a worse appliance and damage to my home. On a five-star scale, the one star I'm forced to give is far too generous. read more

Service request sucks, the AI system needs much improvement.. quality of work can't be rated because every time they come out to fix something they never do ( they suck ) .. I would never recommend this company to anyone... read more

Polite and friendly, answered my questions and explained when I asked him to. Was patient and detail oriented.

Responded very close to projected arrival time. Changed capacitor installed 40+5 round capacitor for bad 45+5 round . I had trouble entering cc info but could not accept check I had made out but not his fault. read more

Billy was sooo nice & very professional .. we are so glad for our insurance! Glad we were home to meet him and document our other appliances read more

Technician was courteous and communication was good. Leading up to visit, it was requested and I provided fault codes on oven. However that info was never relayed to technician. Now we are waiting on parts/warranty company. read more

Frank was great! He explained to me what went wrong and helped me fix it! He was professional!

UPDATE TO MY EARLIER "DO NOT USE SEARS HOME SERVICES" REVIEW. Update on my earlier review where Sears cannot repair their own products. This all started in May 2024. Sears came out and fixed my icemaker, which lasted 2.5 months. Then, because it had been over 30 days, I had to pay another copay. Several times they had to reschedule when I had scheduled to be home. Every part of the icemaker has been replaced (after 5 visits) and they tell me they will make it right after my last review. The ice maker has been replaced, wiring has been checked, sensors have been replaced and other parts....multiple visits before they finally come up with the whole door needs to be replaced. That's convenient since they no longer make them.....the refrigerator is only 12 years old. So not only can't their own service team repair their own products, but their products become obsolete quickly. This whole experience with Sears Home Services has been shady from the start. 10:54 a.m. 11-26-24 - Just got off the phone with Sears. Ernesto told me that I would need to pay another copay. I asked for a supervisor. He tried to tell me he wouldn't put me through...that them would tell me the same thing he is. Supposedly the supervisor will call me back....this is so shady. DO NOT TRUST THEM. DO NOT USE THEM. read more

Air Conditioner not working. Billy was very professional. He immediately diagnosed the problem, obtained the needed part and got my unit back up and running. My problem was not being able to reach the company, all attempts were with an automated system. It took six days during July to get my unit repaired through my home warranty company.​ read more

Frank was amazing kept me updated and did everything he could to help get the refrigerator cooling while we wait to see what is going to happen with the warranty read more

Frank provided quick and detailed service. I will make sure to use them again for service of my Kenmore Fridge.

The tec was very kind and knowledgeable in fixing my dishwasher. He told snd showed me everything he did. I love sears because they speak clear English amd are very professional. Thanks Sears read more

The appointment was easy to schedule on line. I received communication verifying appointment by text and email. The technician arrived in time and quickly diagnosed the problem. The technician provided an estimate for repairs and options. I opted not to repair the dryer because the motor had gone out and the dryer was at least 10 years old. read more

Tech was excellent, fast and efficient, thanks also was early for the appointment. Dryer work perfect

The Tech was good. Priced me a number so high that it's cheaper to buy a new washer. Your repair prices and labor cost are outrageous.

Our service person arrived early. We found him to be courteous. He serviced both washer and dryer. He gave quality service. The service person also gave suggestions for ongoing care of our washer and dryer. He was friendly and took his time. read more

Clothes dryer had a broken belt. Part ordered, Richard returned and completed the job making sure everything was put back in place!! the job was through American Home Shield. read more

I am very pleased with Sears Home Services. Billy was timely, has great communication, informative and friendly. I would highly recommend your company and Billy to anyone in need of HVAC service. read more

Robbie was great. I appreciate his help with our AC system and his professionalism. Thanks

Good service - explained things and a very nice guy - good company representative. I called today for help with my HVAC and even though I have a subscription, they couldn't get to me until Monday - without heat! read more

I was charged two separate fees from him on my fridge and dishwasher. I told him and showed him what was broken on the fridge. And on the dishwasher, a screw was the wrong type used on install and he didn't even change it out but still charged me a fee. I felt ripped off. read more

Dishwasher repair, Veaceslav was courteous, knowledgeable, punctual and very friendly and you can tell he takes pride in his work. After he was finished everything was super clean. He is highly recommended. read more

I am sure he was knowledgeable but he didn't even pull the fridge out to look at the coils, compressor or anything. The concern was the change in temperature of the fridge and the research I did suggested a fan compressor, fan or dirty coils. At a minimum for the cost of the visit, I would have expected a full examination of the appliance. Maybe just dust off the coils to humor me. He just checked the temperature of the inside and out, didn't even touch it, and said that it was 'normal', even when I shared that it was not 'normal' for that fridge. I should have gotten a full appliance inspection for the $140. Not professional , not even a service in my opinion. He didn't tell me a thing I didn't already know. read more

AC was not fixed properly. I had thermostat to measure the AC vent temperature it was in the range of 73. It wasn't cool enough. But service person didn't listen, he said if it run for some time it will cool for buy it doesn't. Now I have to make one more appointment to fix the same problem. read more

Roosevelt, the technician who repaired my dryer was very professional, very efficient, and determined to solve my issues! I highly recommend Sears Appliance Repair. read more

Salva was great. He fixed the problem immediately. would highly recommend him. He was on time and efficient.

He's a little slow on the repair. Took twice the amount of time, as it would have took anybody else like the previous technician work was great. The end product was great. He's just a slow pace worker. read more

I thought the serviceman was nice, and tried to help me. He didn't have any light bulbs is the only thing.

The process to book the repair wasn't easy, but a tech named Justin came out to fix my washer and he did such a good job! He had to order parts during the initial visit but was really transparent about the time and work that goes into fixing it. I will be using Sears again in the future. read more

He was in and out in less than a 30 minutes to repair microwave. Since I did this through my Homeowner's Warranty, it cost me no additional. This was the second visit. The first was to diagnose and the second was to repair. Veaceslav was very polite and careful to not damage my home. read more

They were great!!! Great comunication!!!! Fixed it first time on time. Everything went really good. Thanks Rick

Frank was very professional, polite, courteous, efficient, very knowledgeable, did the repair in a timely manner & left every thing cleaned. I would recommend him to anyone. read more

The technician did not arrive until 7:30pm (after my tenant had waited ALL DAY for the appointment). I called the Service Center twice and found out his truck had broken down, but no one had called or emailed/texted to identify the delay. The technician was requested to call me directly before going to the property but he did not. When the Technician arrived, he did not address the problem. The issue was with the stove's digital panel not working when the stove/oven was hot. He simply looked at the panel, it worked (because the stove hadn't been on and was room temperature), and said he could not identify the issue and he left. So frustrating -- I spent way too much time on this... and my renter waited all day... only to have multiple errors cause the issue to not be addressed at all. We are starting from Ground Zero with a new vendor. #Sears has to do better. read more

Very high labor cost. I refused the service once the tech arrived. Had to pay 151.00 and nothing was done! I would NOT recommend Sears!!

Wasn't able to complete repair and they're closed for weekends and the people answering the phones on the off hours don't know how to help

Response was outstanding. I was expecting contractor to come at 5 pm. He showed up after 2pm. I have a follow up appointment but so far excellent service read more

Terrible. Tech arrived 1 hour prior to the confirmed appointment time and without notifying us he was on his way. We weren't home, so he said we would have to reschedule, even though he showed up unannounced and well before the appointment time. Tried calling Sears Appliance Repair but it was impossible to reach an agent. It was just a never-ending loop of garbage choices, reconfirming the appointment we already had, with no option to speak to an agent. Same with the online chat. Avoid at all costs. read more

Never showed up!! Took the day off and nobody called, texted, or bothered to show up. It wasn't till after 5pm that I finally got a call and they didn't even apologize! Total crap. read more