The technician was mostly professional and courteous. Although he was later than the time given, he did apologize. I was not concerned about the lateness, as I understand the field of repair and the unexpected issues that can present. The technician was very communicative about the process, the status, and the cause of the malfunction. While his initial diagnosis was not correct, I understand why he went with the ignitor first. The only reason for the four stars is that the technician left the removed oven parts, both on the stovetop and the floor. I understand that the oven was not repaired, but I would have expected that everything would have been put back the way it was found. This did not happen and I found this disappointing, given the level of service provided by the rest of the visit. Now I have to figure out how it all goes back when I was not the one that removed the parts. read more

REALLY LIKED LUIS! He was very nice and my freezer now works. It did take them a long time to find the part for our freezer, which I wasn't thrilled with. However, my problem was with the charges. First time he was here, he said I had to pay 70% of the total and the charge was $282. That meant I had to pay ~$100-120 yet. But when he came back yesterday and got the freezer working, the charge was another $257! If I paid 70% the first time, where did this charge come from??!! Looking at the receipt I received, the total labor was $514 and the part was $25.68. I'd like to know how much they charge per hour because I'm not sure he was here even an hour either time. I realize Luis has nothing to do with charges, and want to emphasize he was very good. read more

Anthony is the most EXCELLENT service technician. Today marks the second time he has been to service my HVAC system, and in both instances, he has demonstrated the knowledge and skills of a professional. Foremost he is calm and collected regardless of the level of difficulty, which in turn calmed me. Second, he communicates EVERYTHING in language I can understand. I was completely informed at ALL times. Thirdly, not only does he possess the knowledge and ability to fix problems, he has the integrity to do the extra tasks to leave the customer satisfied and filling safe. I sure hope Sears realizes what a treasure they have! Highest Kudos for Anthony! read more

Steve from Sears Appliance Repair was knowledgeable, patient, and very friendly. He entertained questions about the microwave, how it works, and how to keep it running for another 20 years. I actually enjoyed my time with him because other technicians are bothered by customers who hang around, not Steve. If I ever need more help from your service I'd welcome for Steve to come back. You have a great technician and also a great person working for you read more

Very nice and quick with the repair. They told me that the fan damper was not in the correct position and repositioned it. However, now my fan doesn't exhaust the smoke from my kitchen and it doesn't sound like it has high and low anymore.. they both sound the same. I am not sure that it was in the wrong position to begin with. Now what do I do? I would have to take down my microwave to correct this? Not to happy about this. read more

Technician, Steve, very knowledgeable. Diagnosed the problem quickly; came to a different conclusion than the first technician. Fixed the dishwasher promptly. Ran a diagnostic cycle to ensure things fixed, no other error codes. Gave me a good reference for some replacement bulbs for another appliance. Great technician; lots of experience; knew what he was doing and foxed the problem. Thanks. read more

We've had to schedule several appointments for various problems, as our unit is old. Our technician Anthony is professional, friendly, and knowledgeable. Communicates well, always on time, explains everything thoroughly, and always seems to fix the problem at hand. Quick and efficient. We are very pleased with the service we received. read more

Charles was knowledgeable, educational, and cordial , he answered all the questions that I asked and was kind. Completed the work in a reasonable time. Everything is in fine working order. If I need additional work done on my appliances, i will definitely contact you. I will also give references If someone I know needs a technician. read more

Jerel was sent out by Sears Appliance through our Home Warranty company. He was prompt, used shoe covers and brought in towels to protect our floor, which we really appreciated. He was thorough and completed the work in a timely manner. We enjoyed our interactions with him. read more

Anthony B was very friendly and knowledgeable he explained to me the issue, fixed it within 30 minutes and left. He Informed me of the 90 day warranty and my air conditioner is now blowing cold air. Reasonably priced and I would definitely recommend read more

Tony was great, it was unfortunate that we had to call in for service at all since the stove was brand new. He was patient and listened to the problems and issues we were having, and he replaced some parts and was able to get it in working order! read more

Mathew called and said that he was on the way. After about 4:00PM, I called him and left a message. Mathew did not respond and did not make the appointment. I was given no other information about the appointment. Stephen Smith read more

My service man was exceptional. He completely cleaned the dryer and washer. Was very neat in his work. He was kind and considerate. He took my dryer all apart to clean everything. We greatly appreciated his service!! read more

Considerate, knowledgeable, competent, professional, friendly, clean and neat with work area and to not scratch or damage appliance or residence, expedient with repair, punctual and explained everything thoroughly. read more

The tech was thorough and honest and up front about what would be required and the cost. He called in advance and let me know a more specific time he'd be arriving. He was very courteous and respectful of our home. read more

scheduling was quick and easy. Repair man was kind, efficient and thoroughly explained what the problem was and fixed it quickly. Would definitely recommend and use his service/Sears Home Services again. read more

Very efficient, knowledgeable and understanding. Took the time to explain what he was checking and and what was needed to resolve the issue. The repairs were made in a timely manner. Excellent Job. read more

He did great job, he was sure that the LG dryer was working properly before he put the top. He new that Machine had been down for few and he want to make sure that was working properl. read more

The service technician Shane was amazing. Fixed my burner with the new switch and new burner. very knowledgeable and very pleasant to deal with. I would recommend sears for appliances read more