We used their services to repair a recall issue on our washer and to fix our dryer. A few weeks…read morelater we had another issue that was completely unrelated to the original dryer issue. It took several days to get the parts and for the technician to return to complete the fix (we are in Spearfish). After many trips to the local laundromat, I am happy to say we have a fully functional washer and dryer set again.

Our washer goes out so we give this place a call to see if they can help, they schedule us an…read moreappointment for August 27th. The following is a rough sequence of events and the terrible customer service we received. 8/27 We were supposed to get a call at 8am to tell us when the repair guy was supposed to come out. It was 9:15 with no notification so we called them. They answered and told us the estimated time was 2-4pm (not a big deal, we had plans later in the afternoon). 4 o'clock rolls around and he still hasn't shown up nor have we recieved a call stating he would be late. So we called them again at 4:05 to check and he says he's running about 30 minutes late. (A little irritated, but not to big a deal). He finally shows up and he takes a look at the washer saying that the fabric softener clogged the drain tube (first time I've ever heard of that but, ok) and that it is a motherboard issue. He tells us it is fixed and should work temporarily until we decide to order the part. They charge us $85 for 10-15min of work. We test the machine and it still doesn't work. We call them back and they schedule a secondary appointment for August 31st. 8/31 They call us about 9am to say that there is nothing they can do but order the part. At this point we are like okay just order the part. We asked if we could be refunded the $85 because he came and did nothing to our machine and it still had the same problem as before we called. They gave us some bullshit about how the experience was not how we made it seem, that the $90 was for a insurance charge if we got the part installed and broke within a 90 day period. We decided to not order the part and still wanted our money back (Would have accepted a little less due to gas usage and time) all they did was yell back at us and said that there was nothing they could do. 100% NEVER using this place again with their bullshit customer service.