On a Wednesday, I had a repair person come out to my house to look at my stovetop. The repair person said a new burner and igniter were necessary. I agreed to the parts order, paid for the parts and services, and scheduled the appointment for the following Monday. All parts ordered were received by Friday. Monday rolled around and I checked the text to see when the repair person might arrive, only to learn that my appointment had been scheduled for next Monday. Fine. I waited until the next Monday, checked the text, and found my repair was rescheduled for the following Monday. I called the help service number, spoke to AI, and rescheduled the appointment for the next day. The next day, I checked the text, and found the appointment had been rescheduled for the next Monday. I have already paid for the service and received the parts and can not get ahold of anyone to confirm why my appointment keeps getting rescheduled or when it will occur. This service is atrocious and borders on scam-like. Update: A repair person came out on the date rescheduled the third time, and the service was performed satisfactorily. However, when the technician left, he noted that a part was ordered that was not used, and stated it is mine. I went to look up how to return the part and typed in the SKU for the part on the Sears website. I saw that the part was currently "on sale" for $28.67, down from $34.67. I looked at how much was charged to me for the part when initially ordered during the first visit, and confirmed I paid $60.92. Both technicians were friendly and professional, but what an absolute racket to order a part for $60.92 that is not used, and then find out the part costs $34.67 on the website. Maybe the total cost I paid included expedited shipping, but that's really frustrating when the repair date was rescheduled to two weeks later than the originally scheduled repair date. So, if this assumption is true, I paid for expedited shipping that was not needed because of rescheduling not approved by me. Stay far away from this service. Go local. read more

Called to set up a service call for refrigerator repair was given the the typical 8-5 response so counted on wasting a day, sat at home all day, recieved a call around noon wanting me to sign up for their all appliance service, when I declined the woman on the phone became very abusive, long story short noone showed up and recieved a text after 5 offering to reschedule, waste another day, not likely says alot about why sears is out if business. read more

$289 labor charge for a 30 minute repair that included a $17 part? That works out to almost $600 an hour! On the positive side the technician was on time and appeared knowledgeable in completing the repair. Also lowering my evaluation is the insane number of emails and texts I received in regard to this repair: 18 and still counting! Just because you can send a text or email for free doesn't mean you should or have to! read more

It is finally fixed completely Russ did a good job just took too many service appointments to get it done. Thank you Russ for fixing my washer. read more

Technician arrived on time for diagnosis, ordered part and came back within 1 week to install new part. Fridge works like new. Technician also fixed another issue that wasn't previously diagnosed. Super simple process. Glad it was covered by warranty! It is always best to get the extended protection plan if in your budget. read more

This was a God-send for us. We had been without our piece-of-crap LG refrigerator for 3 weeks, waiting on LG to "rule" on approval for our warranty claim. The Sears guy came in and immediately filed an approved warranty claim and also had the new compressor with him to install. I highly recommend this service. And I highly DO NOT RECOMMEND LG. The repair guy said since 2019 he has changed compressors on over 1,500 LG refrigerators. A true piece of crap appliance in my opinion. read more

Parts ordered by first tech not necessary. This tech used my superglue to "repair" broken white ceramic piece that was broken when I bought the new stove in Dec. Said he did that for an immediate fix. Did not offer to order correct new piece to fix this new stove. Not happy with him, GE stove, or Sears repair. read more

i feel like I was taken advantage of ! i was asked by the service man if I was told by sears to call LG ! The service man told me I should have been told to call Lg by sears! He told me he pretty much new before he came in that is was going to be the compressor that he has probably replaced 500 compressors in last Cple yrs because of the copper being used for the lines were junk and leak and burn up the coil and compressor! so it was 100 bucks throwed out the window he said although I was told warranty went off of purchase date and my paperwork stated from purchase date it is actually off of manufacture date so I lost 2 yrs off my warranty because it was 2 yrs old when I bought it new from menards!! so beware nothing like throwing money away!!!so ask when calling the # I called was in my warranty book and service technician said next time call the manufacturer not the 3rd party # !!! read more

ZERO STARS ---- AVOID AT ALL COSTS I called to make an appointment to get my Ice maker and my dishwasher repaired. I gave EXPLICIT instructions for them to get a hold of me BEFORE coming to my house. I was also supposed to receive an email with a 20% off coupon. I didn't receive the email and assumed the offshore scheduling department dropped the ball since I didn't hear from a technician. roll ahead a few hours to the appointment time. I was at an offsite meeting and didn't have cell reception when the technician called. He did not get the memo to not come over before getting a hold of me or I would have told him that I didn't need his services any loner since I scheduled someone else for a later data. well, he comes to my house and "looks" at the fridge. He did not attempt to diagnose the issue I was having, just wrote up a bill for $500 to fix my ice maker! Then he moves on to the dishwasher. My wife explains that it is not draining. He DOESN'T EVEN LOOK at the dishwasher, he just tells her it'll cost $560 to replace the pump! turns out it was just a clogged hose that needed to be cleaned out. DO NOT HIRE THESE PEOPLE, they are predators who are trying to steal $90 from people and then tell them their appliances are totaled and they should buy new ones. Good luck getting a refund for diagnostics, even though they didn't actually diagnose any of the issues I was having. read more

The tech showed up on the day and time he was scheduled to but, that's the only thing he did right. He told me that he ran it through a test cycle and there was nothing wrong with my dishwasher. The complaint with my dishwasher was that the machine was not filling with water. After he left the machine was still not filling with water. I ended up diagnosing and fixing the dishwasher myself. read more