Customer service was horrible,. One of the clerks was busy with a customer wanting an island setup…read more The other one was just shooting the bull with a customer not even wanting to buy anything. We stood there for a good 20 plus minutes and when we asked if we could check out he said oh yeah. This place was supposed to be one of Traegers great dealers but they are not. Not much to choose from weather it be a grill or accessories. It's sad because a few years ago (in 2020) I bought a Fire Magic grill from them and had much better service.

Our last house renovation project is complete thanks to BBQ Outfitters San Antonio texas!…read more Purchased a Peterson Real Fyre ceramic log and burner set from them at an extremely reasonable price! Rick and Ben kept me posted on delivery window which was delivered 10 minutes into the window! No long waits! Wow! Installation was professionally done by Roger and Grant! Registration paperwork explained and was easy to complete. Thanks ! Our house is complete!

I bought a Big Green Egg from Jeff's Backyard with a lifetime warranty. They delivered and setup…read morethe BGE in my backyard. One day I went out to use it and the lid would only open half way. It felt like it was binding. I called Jeff's Backyard to ask if there is something that I can do to adjust or fix it. The person who answered said he was the owner and that he doesn't sell the BGE any longer and knows nothing about them. He said I would have to call the Manufacturer. I was sold this BGE by them and for them to just direct me to BGE is very disappointing. I paid them the $2500 and is very disappointing this is all they could tell me. Then this person I spoke with said he is a new owner of two years and there is nothing he would do to help. He was very short and abrupt with me from the moment he answered the call. Please think twice before buying from this place. You would think that he would like to keep me as a customer and help in any way, but nothing. Poor Customer service. This experience was very disappointing.

The positives: They are super friendly, fast, and helpful!…read more The negatives: They consider anything under a half tank a full fill. Maybe it's because we are not from around here, but we have always had our tanks weighed and paid for what they put in. Maybe that's just how it's done here? I wouldn't call it cheap or excessive. It cost us $27 to fill a 30 gallon tank.

Custom vertical firewood rack. Top quality products and Organization to work with! Eric walked us…read morethrough exactly what we wanted and produced exactly what was needed for our project.

I ordered my custom 1/4 cord firewood rack just from seeing pictures on their website. I am 100%…read moresatisfied! So much better than a store bought, screw together rack. Love the detailed deer head logo design with my last name carved into it. After my friends saw mine, they are ordering for themselves now. Great product at a great value paired with excellent customer service.

I needed some hardware that was missing from a project I received. After narrowing down what I…read moreneeded, I tried to use the app and website to search, but nothing came up that matched, though I was certain that the store had what I needed in stock. A short drive later, I was trying to find what I needed, and came up short, but only in quantity. An employee came by and offered help, and I told them what I needed. They were right to a different bin, and counted out the exact quantity that I needed. They then gave me the price for that item and one other similar item. When I mentioned that the app and website didn't help, they told me that some of the items wouldn't come UP on the website or in the app, but that I could call anytime to have someone check the stock for me. I wrote the info on the handy plastic bag and went to check out. The employee at the checkout counter was polite, friendly, and professional. They asked for my phone number to access my rewards account. When I walked out, I had exactly what I needed, and for a very reasonable price. This is now my go-to store for all but major hardware needs. I highly recommend Ace Hardware, and especially this location. It kind of felt like I was dealing with family.

The 2 young gentlemen were very helpful but I wonder what made another young man watch me a little…read moretoo obviously and close as I examined the quick buys on my way to the register. Not sure if theft was in his mind, but definitely not bad behavior. I'll be back. Practice good behaviors every day! FYI-I have a dog and I thought the TO DO pads were cute. I was looking for my fur baby.

First of all, let me say Thanks Matt for building the BRC (Brisket, Ribs and Chicken) Cooker 2436…read morefor me. First of all, Matt told me exactly what to expect and how to pay for the grill that I wanted. Matt's communication was fast and to the point. I never felt as though I was confused or lost in what to do. Once the cooker was built, Matt recommended Daniel who delivered the grill. Daniel also did a fantastic job delivering the grill to my home. Secondly, the BRC itself is a piece of art. You ARE getting your money's worth. I checked the grill out once it arrived and everything looks fantastic. All walls are flush to each other. The welds are professionally done. I ordered the BRC with wheels and that does make a huge difference if I decide to move it around my backyard. This is going to be one-heck of a pit that I will enjoy cooking all kinds of meats on it. If you are wondering if you should giddy-up and purchase a backyard griller or a backyard off-set smoker, YOU WILL NOT be disappointed.

Got a used 2048 reverse flow from an original buyer--can't rave enough. Not only is it an excellent…read morepit that I know will last me many years, but Matt also helped throughout the process, including selling me a cover to fit!

Thought customer service was a thing of the past? Think again. I purchased a large Green Egg from…read moreJared about 4 years ago. The "Egg" is the best; grilling, smoking; does it all very well. Two weeks ago, I was grilling for 12, and took the egg apart for a good cleaning and accidentally dropped the fire box. I called several places and found no one stocked them. I gave Jared a call and he was amazing! He called the store and explained the situation and told me to go pick up a fire box. They took the fire box out of a floor display and sold it to me. Jared and the staff were a "Lifesaver." Thanks Jared and BBQ Grills and More!

From the owner: At BBQ Grills and More, we specialize in high quality, industry-leading-brand-name grills,…read more grilling accessories, wood products, seasonings, and bbq sauces. We strive to provide what we call a "red carpet and white gloves" grilling experience. Customer service and personal attention are dying fast in America's retail industries. That's why if you purchase a grill from BBQ Grills & More, we offer complimentary in-home-service if you have any issues or factory defects with your new grill, as well as follow up support, if you encounter issues in the future. Then, once you become a BBQ Grills & More customer, we will provide you with all the expertise and grilling tips you need to achieve restaurant-quality-food at home, whether it be grilling, smoking, searing, baking, broiling, or rotisserie. We offer free assembly on all grills and offer home delivery if needed. And we would be happy to give you an in home demo if you ever have a hard time learning how to use your grill. We are a local, family-owned-business, and we offer discounts to all active or inactive military and first responders. Hopefully you'll give us a chance to earn your business. Happy Grilling!

Wish I had the option of giving them zero stars. Dropped a chainsaw off for repair on Monday…read more Simple job, needed new fuel lines. The guy said a couple of days. Called on Friday, he hadn't gotten to it yet, said "early next week". Called back a week later on Friday, still not done and owner says he hasn't seen the guy or know what it going on with it. My advice....go somewhere else. Don't bother with this place.

The guys were super nice and willing to help. We thought something was wrong with the tire but it…read moreended up just being the fender rubbing. They helped us figure it out and didn't charge us anything.

The most uncaring,unfriendly and least helpful staff I've ever encountered. Prices are ridiculous…read more They don't even pretend to care.

I have bought several items from Hoelscher's. Furniture and Appliances have been excellent…read more Competitive pricing, great delivery and installation and when I have challenges for size, like my refrigerator, John was wonderful in helping me to find what I needed. I recommend this business and will definitely do business with them in the future.