Staff is usually friendly however, when you to call you realize there are no direct lines to any…read morelocation & they've outsourced their customer service. It makes speaking to any at an actual location impossible.

I've gone to Hiemstra's for at least five years for my eye examinations. Their eye doctors and…read moreexamination staff are very knowledgeable and courteous. Their technicians are also very helpful with providing choices for glasses and assisting with adjustments to your glasses. The only negative is the cost of their glasses.

Overall, I did not have a positive experience here. My main issue was the lack of consistency and…read morecommunication. I was promised my glasses on a certain date. When I called that day, I was told to call back later. Over the next four days, I had to call multiple times, and each time I received a different answer. I was told the glasses had not been checked in yet, then told they had arrived, then told I was on the arrival list but they had not come in. Once I finally confirmed the glasses were at the location, picking them up became another issue because the hours of operation are inconsistent. I work during the week, and having different opening times almost every day makes the process more frustrating than it needs to be. If you are looking for glasses in the area, I would only use this place as a last resort.

Delivered my glasses to get replacement for scratched lenses. I waited a couple weeks and called to…read morecheck the status. They had made the lenses in the wrong shape and needed to remake them. They assured me it would only take a few days to correct, but now they're pushing it down to the end of next week "if all goes well" My vision is poor and I'm unable to drive and struggling to do daily tasks. The worst part is not knowing when I'll finally get the glasses back. Very disappointed and tired of this, I've been with this company for years.

So impressed, very professional! The doctors and assistants were very thorough. There is a glasses/…read morecontact shop on site, and all the staff were very friendly. I won't go anywhere else now.

This place is the place to go for your eye care. It has a great staff, location and services. I…read morecouldn't be more pleased.

Eye exam on December 13, 2025. Standard single-vision glasses ordered the same day. The exam itself…read morewas excellent. The problem is the glasses. We were given a pickup deadline of January 3, 2026. Today is January 3. That is 21 days after the order, and the glasses are still not ready. When my partner called today, the only update was: "they aren't in yet." Staff acknowledged the deadline has passed but gave no explanation and no new timeline. The store did not contact him before the deadline passed. This delay has real consequences. His existing glasses have deteriorated to the point of being unusable, and he depends on corrective lenses to drive safely and perform his job. Missing a promised pickup date for basic single-vision glasses, with no communication or urgency, puts unnecessary strain on someone who relies on vision to work and commute safely. Waiting 21 days for standard single-vision glasses and still missing the promised date is unacceptable. If you need glasses within a reasonable timeframe, do not rely on this location. One star.

Disappointed by Deceptive Sales Tactics at Crossroads Mall Pearle Vision…read more My wife recently stopped in to buy a pair of eyeglasses and clearly told the associate she did not want insurance. Despite that, the employee added a $39.99 insurance charge without consent. When questioned, she didn't offer a refund--she handed over a $25 gift card instead, claiming it was a "misunderstanding." My wife asked why she wasn't just refunded the full amount, and the associate admitted the charge but insisted it was a mistake. This felt less like an honest error and more like a push for commission. Now we're stuck waiting days for a refund we never should've needed. If you shop here, double-check your receipt and be cautious--especially if you decline add-ons. We won't be returning.

Toured the parking lot for 5 minutes trying to find parking and finally got parked went inside and…read morewas told that I was 11 minutes late and they have a 10 minute grace period. What a joke, so me and my wife who was the appointment after me walked out. Congratulations on losing $10k worth of business from us over the next 10+ years all over one minute late when we couldn't find parking in your lot. Don't worry optometrist are a dime a dozen and there are 20 others in 20 miles. Good luck staying in business because it looks like your rating is crap anyway and for good reason so here you go another 1 star enjoy, you earned it.

The staff were polite and funny. They were patient with me while I checked out all the glasses to…read morepick from and were clear in their communication with me about pricing. The doctor was awesome funny, kind and professional. I walked out with my eye exam and two pairs of glasses that will be here in only two weeks all for $95! If you want extra add one it will up your total but the staff do not pressure you into adding anything on to your bill. They are quite clear in communicating.

Dr Bibart does excellent care of us but they always seem to be pushing too many clients through…read morethere and if takes a long time to get in to see him.

He is the go to for eye care. The best for cataract surgery! Wow, that's to short to post!read more

Everytime I do a Sam's Club pickup they ALWAYS delay my order. Get it together Sam's Club and quit…read moreFIRING good help.

Of all of the 100s of times in Kzoo, I never even knew there was a Sam's club all of this time. Not…read morethat I ever really was looking for one either. Their mini croissants look pretty good. They had a nice assortment single serve of cheesecakes, cheese and fruit danishes and muffins the size of a small babies head. The king crab legs look to be already cooked and ate even cut up for you, nice. There aren't a lot of already made food kids, like the taco kit my husband likes at their C competitor. There's a ton of pool inflatable toys, lots of outdoor patio and backyard items out too. There was a pine pergola set out that looked like a nice shelter from the sun too. I only saw snack sized Snickers, but no other snack sized chocolate treats. The checkout here are mostly self-service here.