Don't buy Large Appliances or any mechanical item from Sears. They sell you equipment that have service issues and then don't take care of their obligation. Here's what happened to me. I purchased top load large capacity Washer/Dryer set. These units are Sears Elite which is their top of the line. The washer/dryer has been under a service contract since the first day of purchasing the appliances. I've had 3 service calls on both the washer/dryer and was told twice there was nothing wrong. The third time the guy found rust on the washer and the dryer had a thermostat and fuse issue. The I was told that this series of washer/dryer is a Major Problem Child I called the corporate office of Sears and there answer was they would replace the washer but refused to replace the dryer. They are willing to give me 20% of the dryer I wanted to replace it other wise they felt that having a mismatched set was perfectly acceptable even thoughtI have a matched set now. I've had ruined 4ea. 85.00 polo shirts and a set of 1000 count sheets which cost 299.95 at Bed Bat and Beyond. I've missed 3 days of work and tons of headaches since their service guys wouldn't check the units. Don't get me started in my Vacuum. It took Sears 6 weeks to fix it. My suggestion is NEVER EVER buy and mechanical item at SEARS read more

I really got into wearing Land's End attire when I lived in Bear Creek, Wisconsin for a few years in my 20's. You can just imagine the look of amazement on my face when I stepped into my local Sears a month or so ago and saw it was FILLED with Land's End! Immediately, memories of snowshoeing across Kickapoo Valley filled my mind, and I purchased as much clothing as I could stuff into my dog stroller. My original intent of visiting this Sears was to have my watch battery repaired, which I did have done after I overcame my Land's End binge session. The repairman was extremely kind and quickly replaced my battery for me. I will 100% come back here for all my watch repair needs. This Sears location also boasts a Portrait Studio, which I look forward to using in the near future since my husband and I recently adopted a baby hedgehog and need an updated family portrait. This Sears also has a Hair Studio. I am tinkering with the idea of perming my hair, and if I decide to do so, I will definitely come to Sears. Overall, my experience at this Sears has been positive, and I look forward to more shopping and excitement here in the future.... read more

Being down in Longboat Key, FL for a vacation is great. Unfortunately, our car hit a bump 3 hours away from our destination which knocked out the air conditioner. The following morning, we brought the car in and they took us right away. Chance was the person in charge. He had a great personality and treated us very well. They fixed the problem because it was minor and sent us on our way with plenty of our day to spare. If you have automotive needs, I recommend this Sears. They treated us right. read more

Wow. What a horrible experience. Ralph (who seems to "run" things) is simply the most inattentive, forgetful person I have ever dealt with. Constant run arounds, delays and nonsense left with me without my glasses after three weeks. I called for the Manager of Sears and was told they have no control over the Optician's shop. I asked to speak the Manager anyway, so she could know about my experience and she never called me back. Ralph lost one of my pairs of glasses and instead of looking for them, suggested I just pick out another pair. That's how things started. It got worse from there. I had to call every three days to remind him my glasses still had not arrived. After two weeks a "Super Rush" order was placed that took 11 more days to arrive. A terrible experience all around. Will go elsewhere in the future. read more

We like Sears, and after three years of living in Charlottesville, VA and frequenting the tiny store there, we were pretty floored to see how huge this Sears was. The staff here is friendly, and the stock is plenty. read more

We bought the ultra deluxe do it all Samsung washer and dryer from Sears. We bought from them to try and help Sears to stay in business . Well, the washer and dryer arrived and even after buying all the "extras" needed to hook up these ultra deluxe appliances ,the all new wash by hand sink built into the washer did not work and the steam away and your clothes will be dry cleaner looking, also did not work.After a few attempts to get them fixed we finally exchanged them for the good ole base washer and dryer .The exchange happened.Since these were about half the price we were guaranteed a refund for the difference in price and an exchange of the extended warranty we purchased. Well , two months later and promises of call backs from store manager Beth and Susan at customer service have left us just wating with absolutely no promised call back from either Beth the store manager or Susan at customer service . No refund still , no exchange of warranties , nobody that even cares . How do you just not call someone back when you promise to do so ? I guess this is what we get for trying to help a struggling business. Maybe if they cared about their customers they would not be out of business. AVOID Sears, AVOID this store in particular. Nobody and I mean nobody cares about customer service.They must of been told that Sears is finally closing . read more

Our recent experience with Sears (Sarasota Florida) was unacceptable. We purchased three large appliances (refrigerator, washer & dryer). We were told delivery would be in 3 days. The delivery on the washer/dryer took a month. The refrigerator an additional week. Calls to our salesman and his supervisors went unanswered. We now are having mechanical issues with the refrigerator; again more empty promises from the salesman and supervisors. Their lack of customer service and follow-thru is mind boggling. For the last three generations our families have relied on the Sears name. We will NEVER make a purchase from Sears again and will never recommend their services or products to anyone. On the contrary, we will encourage people to avoid this company and their lack of professionalism. They do not stand behind their word. Once a sale is made, their customer service goes out the window. Buyer Beware! read more