AT&amp;T Store

•$$$

Rude. I can't stand the In-Store Apple Experience but this one was the worst. Big, clean, and who…read morecares.

We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

Launch of the iPhone X

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T-Mobile

I came into this T-Mobile location as a new customer switching from AT&T, ready to start service…read more Ryan initially helped me while discussing the higher-priced plan. However, once I told him I preferred a lower-priced plan, his attitude changed and he told me I could just "do all that online." As a new customer, I walked into the store because I wanted in-person assistance. Being dismissed simply because I chose a more affordable plan is disappointing and unprofessional. Every customer should be treated with respect, regardless of the plan they select. This experience cost T-Mobile a new client. I will not be switching.

I just want to thank Jasmine a store associate for taking the time to help me today. I came in on a…read morewhim today just asking for help and she made the entire process so easy. I will be coming back again thanks to her. Thank you for making me feel so welcomed.

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Verizon

2.6(43 reviews)

The local folks were very professional and helpful, at least as well as they could be given the…read morecorporate support, or lack of it. I had a new Z-Fold phone where the left half of the screen went solid green. They arranged for a replacement after significant paperwork. It took a week for the new phone to arrive. And IT went belly up in two days! But I went to the internet first, instead of Verizon, where I was advised by some helpful poster to RESET everything and AVOID 'enhanced' settings. Did so and problems disappeared and have not returned. AI is highly overrated! Be VERY careful allowing the phone to 'think' for you. All the fancy 'adaptive' options are VERY unreliable. AND most of the staff in the stores are just not up to the challenge. BUT WORSE, Verizon 5G is just not there! And neither are ANY of the other vendors, except in densely populated areas! They SELL 5G service but it just isn't there! They SELL 5G 'home internet' but it isn't there! Their nearest 5G service is not close enough to reach with the phone or the 'home internet router'! Lots of 4 and 3G, even 2G! No 5G! In my area, ALL 5G is T-Mobile and concentrated around the local interstate highway! NO VERIZON 5G, even though they SELL it. Maybe in another year or two or three or 2030? 5G is HIGHLY overrated! It is great when you can get it. But don't hold your breath!

Beverly the store Manager is snarky and unhelpful. The workers at the Verizon Store are very…read morehelpful. She could use some customer service training or get another job. She was dismissive about a cell problem in Lakewood Ranch without even attempting to research it.

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Zagg

3.3(7 reviews)

As a follow up to my ipod they haven't repaired or returned (stolen, I guess,) Zagg has an "F"…read morerating from the Better Business Bureau. Do business with them at your own risk.

Avoid this location! They destroyed my phone.I brought my phone here just to fix a smashed screen…read more Their technician completely fried the internal logic board during the repair, making the phone permanently dead.When I asked them to fix their mistake, the staff refused a refund, blamed my cracked screen, and made me wait for 4 hours before locking the doors and closing the store on me. I had to take it to the Apple Store, where they confirmed ZAGG's repair attempt ruined the phone. Completely incompetent and unprofessional. Avoid at all costs.

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Best Buy

2.1(88 reviews)

0.1 mi

Yesterday my Husband and I came into BestBuy around 6:15 to Look at Washer/Dryer sets and…read moreRefrigerators. We started looking and we heard a voice asking if we needed any help. We looked up and on a very tall ladder we were being greeted by Derek. He finished what he was doing and came right down and began answering questions for us in regards to the sets. We showed him the set we had seen online. He was pleased to share with us that they were on sale and available for order. We explained that we were building a house and would not need them delivered until sometime in October. He said that would be no problem and we could purchase them today and the warehouse would hold onto them until we had a move in date. He took care of everything and explained the different accessories and warranty options. We made our way to the register and it was closing time at 7 PM and we apologized for being there after close. He and the other associates we spoke with all said absolutely no problem. That was very kind of them but working in retail myself I know what it's like at the end of the day and being ready to head home. Last minute we decided we wanted look at televisions. Derek graciously and without hesitation walked us over to see the selection and in less than a minute we selected an 85 inch Sony television. We went back up to the front where they were able to accommodate the whole transaction together and set us up with the plan for installation. We are both so pleased with the service from Derek at this Location we plan on coming back to Purchase the kitchenAid Refrigerator that we have both decided on! Thank you BestBuy!

Horrible experience! You can't speak to a human. The only option is dealing with a stupid AI bot…read morethat is useless. Even after answering all the questions, you still can't speak to a human. Do better.

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ZAGG University Town Center

3.3(7 reviews)

We were on a hunt for a replacement battery for my iPhone 13 mini. Apparently, these are rare and…read morepricey. The Apple Store was weirdly frustrating with my request. As we walked into the mall, we passed ZAGG and took a chance and asked. They had two batteries in stock. Sold. It was installed within 35 minutes and we were back in business. I highly recommend this kiosk in the UTC mall.

No stars. Dropped an ipod for battery replacement two months ago because owner/manager said he…read morecould do that. Numerous trips to the kiosk, with no repair. Now, he indicates he lost the $250 device. Do business with these people at your own peril. I'd give no stars if possible.

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Xfinity Store by Comcast

2.1(65 reviews)

0.6 mi

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

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AT&T Store

2.2(5 reviews)

3.4 mi

Terrible experience today. After Victor told me on the phone thewy would help me switch over my…read morenew phone , The store staff refused to help me. Different staff at the same store last week would not help me get my wifes phone working. I would reccomend not doing any businees with this store. 2 terrible experiences! Cant reccommend them for anything! as bad of an experience I have ever had from a supposed" service "store. Please avoid this store and also avoid AT&T.

The Bad: Few days ago I stopped by needing assistance with…read moremy android phone display. After explaining my issue to the manager, he looked up my account. He asked me about my internet service? I was happy with the service and just wanted my phone issue resolved. He told me that their was now a $25 charge for tech support and paid upfront. I was surprised and said I was not aware of this policy and would like to further verify. I asked him for the store location expecting a card with the information, but he referred me to look for the address on the front door. I walked away and he said you can complain to whoever you like. I felt misinformed by this "rude" store manager! The Good: I called 611 from my car in the parking lot of the store and worked with a service tech who promptly and professionally resolved the issue. I was grateful to have my phone fixed and thanked him tremendously for a job well done. I then told the tech about my encounter with the store manager and asked if he could look up the information about the service fee. After several moments he came back and said it was false. I was disappointed and asked that they look into this matter closely so customers are not misinformed. I have been a customer at AT&T for over 20 years and never had problems with customer service. I would like to continue going there and know that someone will always be there to offer excellent customer support. Thank you in advance for your time and consideration

ATT Store

The Manager

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1 review that is not currently recommended

The reviews below are not factored into the business's overall star rating.

Jake J.

241

219

1 year ago

14hrs 5 days later possibly got my daughter's Apple Watch to finally work correctly but not because of this store. This store caused all this frustration and wasting a total of 14 hrs on the phone and a total of 5 days with AT&T tech support and loyalty department to correct and issue that a young girl at this store caused because she wanted to rush the issue and get us out of the store. Royally screwing up my daughter's watch. I've never come across of so much incompetence in a handful of employees at this store ever in my life with any other business ever. Because of their screw up half of the 14 hrs I had to deal with customer service in Thailand that couldn't understand or speak correct English. Finally I received an American on the phone with their upper level loyalty department. Going back to the store as I was told by AT&T and not to leave until they recognized the issue they caused and to wait for their call. Which they did and stunned the "manager" who was so argumentative and clueless at the same time. I had to have the AT&T rep on the phone tell this clown what he kept dying and basically called me a liar. What an absolute Arrogant jerk and I recommend nobody go to this crap show for any help. AT&T did a complain report for me and contacted the regional manager. I hope they fire both of those employees involved. What a mess and the arrogance of that manager is mind blowing. Just because he couldn't or wouldn't help and his knowledge of this issue was ZERO!! Needs to go back to customer service classes, learn how to show some respect, and cut the arrogance out! read more

AT&T Store - mobilephones - Updated July 2026

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Verizon

(22 reviews)

I do not plan to use this store again. The first time 3 weeks ago when trading in 3 phones for 17's…read moreand going over the prices, a salesperson told me "it's only money". I was spending a lot! I did not appreciate that. Then today, a salesperson was less than pleasant about me wanting to up my plan for travel to Europe. He suggested that we pay $100 per each of 5 phones for a month ($500). When I told him that when I purchased the phones, I was told I could just increase the plan and then decrease it when I came back, he told me I could do that (which costs a lot less); however, I might lose the promotional credit on my phone. There are 2 exceptions at this store from those I have dealt with: Brian and Johnathan. If you must go, see them. They were very polite and professional each time I saw them. Otherwise, I do not plan to go back to this store.

Daniel was knowledgeable, professional, and proactive! Got…read moregood service and follow-up.

Verizon

3.2

(19 reviews)

Rob is an excellent sales rep and continued to work with for months after my purchase. His customer…read moreservice follow up commendable. Thanks Rob I appreciate your follow up. June

This company turned out to be extremely dishonest. They put a credit for phones under my name that…read moreI never purchased. As a result, they sent the case to a debt collection agency and completely ruined my credit score.

Cricket Wireless Authorized Retailer

(6 reviews)

The competency of the staff at this Cricket store depends on when you go. I had an excellent sales…read moregirl several months back who sold me a phone. They were out of the cases that I wanted so she told me to come back on 2 weeks, which I did. When I went back to pick up my new case the sales guy seemed as if he couldn't have cared less. I had a receipt , it showed up in their records but he could not confirm I had not received the case. I assured him I had not. Basically, he was telling me that I was lying. When I asked to speak to the manager, this guy said he was in his St Pete store...but finally got him on the phone, which got me no where. The manager said the same thing: "Prove it." The discussion was insulting and unprofessional. I did leave with a case...but will never go back to this store again. I have had much better luck with the store in Palm Harbor.

Friendly staff, they even put my screen cover and case on for me . I'm happy with service and new…read morephone

Consumer Cellular

(2 reviews)

I came in to purchase a Iris Medical Alert Device for my aunt. Mariano assisted with the purchase…read moreand setting up the monthly service. He was knowledgeable, caring and explained everything in great detail. The service provided exceeded our expectations. Promote him now!

WOW - BE WARNED - I open an account with Consumer Cellular (in spite of how stupidly offensive I…read morefound Ted Danson [who are otherwise like], and the advertising campaign they continue to run), but that aside, I did not have any real trouble with their service other than they raise the price from what I believed I was originally quoted, and when I went to change that, and ultimately decided to switch to Pure Talk (that I HIGHLY RECOMMEND) - and the thing that really annoyed and offended me and is the reason I am writing this scathing review, which I intend to post any and every place I can do to warn other consumers that even though I terminated my service on the 23rd of the month that a month later on the 23rd which was my date automatically withdrew my payment? They withdrew it again. I called back on that issue and they attempted to explain that they don't prorate things. And that they start the billing cycle and something or other and I called back again and said this makes no sense you would my money on the 23rd I canceled that day and then a month later, you withdrew it again and tried to tell me that I don't even know what their excuse was. And I said to them, really, I canceled over a month ago. You have went ahead and build me again and you're telling me that is that your policy and I even shared with them the if they were not going to satisfy me by funding the entire month of non-service to I got on top of the other week or so.I suppose that I was going to post this every place and I'm glad that you're reading this and I hope the jury will share this with other people. It's corporations like this taking advantage of us and I cannot express how happy I am that I switched to pure talk american owned making sense , better prices , even look at their spokes person Mike Rowe, spend your money with the company that actually values You!

Suncoast Audio

4.0

(8 reviews)

a great buying experience from real professionals. I purchased a pair of speakers and amps. Very…read morehappy with their suggestion. They helped me fit the right system for my budget

Bought a pair of the Clarysis Piccolo for my secondary system…read more Beyond excited. Mike is wonderful to work with and is a gem in the community. You can see him actively going to audio shows often.

Jared

(6 reviews)

Sales person high pressured me to purchase expensive watch through texts after I was in the store…read more Very poor customer service after the purchase relating to a warranty that couldn't be activated on watch. Ultimately, general manager guaranteed he would contact me after resolving the matter with the manufacturer. He never did. I would not recommend this establishment.

This store has a ridiculous return policy. Buyer beware. You will be surprised By the apparent…read moreprofessionalism but if you need to return something be prepared for the real them.

Value Pawn & Jewelry

4.0

(4 reviews)

McKinnley was amazing! Professional, polite and fair in his offer on the items we were conducting…read morebusiness on. I will definitely return for business. Thank you Sir for your demeanor.

Value Pawn has really taken a turn for the worst. I have spent thousands of dollars at this pawn…read moreshop on Bee Ridge rd in Sarasota Florida and the new management is terrible. I wont be spending any more of my money there.

MÜV Dispensary Sarasota - Fruitville

4.2

(23 reviews)

Super helpful and knowledgeable.I will definitely be back.First time user, got a good education for…read morewhat I needed

The Staff at this location is stellar. Tami goes out of her way to make sure all questions are…read moreimmediately addressed and taken care of and it is evident that those working at this location all enjoy being there and lending a hand to customers of all ages and needs. Thank you!

Vapin Lizards

4.4

(16 reviews)