It's been my " go to" place for jewelry repairs for years and I've also found gifts there. It's…read moregreat for browsing.

I highly recommend this establishment. The staff exceeded my expectations and service was stellar…read more I considered it to be one stop shop. Five 's across the board. You wouldn't be disappointed.

I have a wedding to attend tomorrow and two gold chains that my 3 yr old takes pleasure in…read moresnatching off my next when I least expect it. I usually go to one of the jewelers in Arundel Mills, who knew they all used the same jeweler to repair items and when he goes on vacation, we're all out of luck. I yelped 12 o'clock and figured I'd place a phone call before making another trip, not even realizing that this place was right around the corner from where I reside. Not only did the owner encourage me to come in, they charged me less and repaired them in 30mins. Top tier, close to home, and cheaper. I've found myself a new jewelry repair shop.

My watch has needed a new band for a while but I have been putting off getting the repair not…read moreknowing how long it would take to get it fixed. I discovered the 12 O'clock Watch & Jewelry Repair shop online last night, went today. The shop's excellent reviews were 100% accurate. The new band that I chose looks great with my watch and it was swapped in right then for a very reasonable price. Highly recommend this shop, will be back next time I need a new battery or band, or have a need for other jewelry repairs!

I brought my watch with a cracked glass face to Moren's for an estimate for repair. Although my…read morewatch was not expensive the staff took the time to listen to my story of how sentimental the watch was to me. My watch was handled like it was the most expensive watch in the world. The staff treated me with dignity and respect and provided an excellent customer service experience. The turnaround time was amazing, and my watch looked brand new! I would highly recommend this business to anyone in need of any repairs for your watch, clocks, or time pieces of any kind.

Excellent and gracious service - Luis attached my new watchband in minutes. Thank you so much…read more Julie

Updated this review 2 hrs after after leaving and having to return…read more Minus 1 star for charging $31.75 for a watch battery (I am equally annoyed with myself for spending this much) Minus 1 additional star because the back of the watch was not put back properly and popped off after I left and was at home. I had to go back to the mall to have it put on right (it doesn't just snap back on by hand) -------- Promptly replaced watch battery. A bit on the steep $$ side and I have needed it replaced for too long. Went here after not seeing the watch cart guy who was in the mall years. Location is down near Lucky Strike near the Macy's wing of Montgomery Mall.

Located in Montgomery Mall Bethesda, MD this store is easy to find and it won't disappoint. I went…read morein to get three watches batteries replaced and I expected to leave the watches and return towards the end of day to pick up. Instead, the gentleman surprised me and said he only needed 20 minutes and they would be done so that I don't have to come back later after work. Wow!! This was perfect! I grabbed lunch, came back, paid and now my husband has his watches back in working order. Just in time for Fathers Day! Thank you so much! I would highly recommend.

Matthew helped me pick out a wonderful birthday present watch for my wife. He is kind, patient, and…read moreextremely knowledgeable. He did not pressure me at all during the process, and he gave me a wide range of options at different prices. I would absolutely go back here if I needed another watch or needed a watch repaired.

They were quick, attentive and complimentary as they serviced my watches. I was in and out in what…read morefelt like 15 munutes and had both of my favorite watches back in service. I will highly recommend and know where I can go next time I need to get help.

Friendly, fast and fair. THE place for battery replacements and watch band adjustments, etc. He…read morestarted with a kiosk and worked his way up to permanent space. An American dreamer - like the rest of us. He deserves your business.

Great service, amazing price, & immediate help on a Sunday getting a less than great watch running…read moreagain. DJ is the man!

Customer service is excellent and jewelry quality is fantastic. Been coming for 20plus years.read more

I would give them zero stars if that was an option…read more They destroyed my platinum and diamond ring. I stated very clearly and emphatically that I did not want my rings cut. I just wanted the retentive beads added back to the intaglio surface to help prevent my rings from rotating. I had previously had the retention beads but had Greenan remove the beads when I gained weight. W. Greenan even placed a drawing of what I wanted on the envelope. They got so focused on the size of the ring instead of my desire to JUST add the beads (like I had before). What did they do? They cut my rings. :-( Now, the diamond setting is so heavy because the cut (replaced) band is so much lighter it can't counter the weight of the setting. So now my diamond rotates worse than before and stays in the palm of my hand. I have used Greenan and Sons for the past 20 years for all my fine jewelry needs. I even sent friends to them for their engagement rings. Disappointment doesn't adequately describe how I feel right now. When I pointed out my concerns, nothing but rationalizations and talk about size again. Walt Greenan argued with me and stated that he called to get my approval when he did not. He called to say the rings were ready for pick up. If he had NOT gone on ad nauseum about his foot/boot and Thanksgiving with his family that included his ex, he would have heard and understood my request, his customer's request. I thought I could have a more rational conversation with the younger Greenan who was in the store when I brought my rings in and also heard my request for my rings not to be cut. I pointed out that the weight of the engagement ring was grossly different. The band had been cut, and the rings prongs and band had been overly polished so that the prongs had been burnished and the ornate scribing of the band had been completely removed. He, too, was a hot head. He also went on to state that the ring had to be cut to be sized. I DID NOT ASK for the RING to be SIZED. I asked for the beads to be added. He handed my rings back to me. He stated he wasn't going to argue with me and marched off. All I asked for were for the retentive beads to be added to my rings, nothing else. I am thankful I have 2 previous appraisals with photos for my next steps. Greenan and Sons are not what they used to be, not in customer service and not in craftsmanship.

Absolutely recommend this location! He was very professional and very knowledgeable with my watch…read morerepair. I did not have to make an appointment and was able to have my watch repair and adjustment made within 20 mins. I would recommend this place since the owner was very pleasant and the parking in front is very convenient. They also have lots of jewelry and other fancy diamonds too.

Ricky is such a pro! I brought in an engraved watch with a metal band for resizing. He removed the…read moreextra links for me to achieve a perfect fit. Fast, professional, friendly service. Excellent price and value. The next time I need jewelry repair or adjustment, I will be back!