I have used this firm a couple times over the past 3 years and most recently at my personal house…read moreupon arriving home Thursday night. Got quick response to website and completed service Friday morning before noon

I cannot begin to say enough about this company! what a great breathe of fresh air ... air…read moreconditioning and heat too! I have been without both but not for long as this company gets right on it for you no matter the day or the time . they have also brought portable units to keep us comfortable until the work was completed. You would think this kind of great service would come with a big price tag and you would be wrong. Reasonable, honest and reliable. Love these guys. Hire them!

Please do your homework before using Down East. Had them out 3x to "fix" our generator with no…read moresuccess. After the third attempt I was told they could fix my unit under warranty because they are not certified for Generac! I was advised to contact a competitor for proper repairs!! They did say they would gladly "service" my unit at full rate!! This type of deceptive business is horrible. I contacted Generac directly and they were just as surprised by the decept and promised action. "James" at Down East'was very cavalier about the fact of losing a customer for generator and HVAC service. Clearly this type of poor character action is unacceptable.

I scheduled a compressor replacement with Down East. The pricing was fair, not great but whatever…read more They beat other quotes hands down. Six years ago they replaced the air handler in my attic, so I knew they would be reliable and the guys back then were very nice and professional. So - they have two offices, 1 here in ILM and the 2nd in Jacksonville (hqtrs). The Jacksonville location sold me a maintenance agreement with two seasonal checks on my unit. They were impossible to deal with for an appointment, the woman at that office was just a grouchy bitch AND the second appt never happened because they do not return calls to schedule prepaid service - they apparently prefer to let your contract run out and ask for more money. It was all BS. The technician said she was the wife of an owner ‍. Who knows, who cares, right? So - my lesson learned was to not deal with that Jacksonville location. The Wilmington location was spot on with their work and that's all I care about. Oh. So the techs that showed up for this latest installation were awesome. I was WFH (thank you covid 19) and they went around the house and shut all of my windows when they were done. I finished work at 5 and the house felt good and I was so impressed with how they quietly got the job done and that they took the time to close up my house. What good guys. They showed up smiling and left like quiet mice.

Have had our system approx 2.5 year and Carrier unit shutdown and warning light popped up on…read morethermostat. As luck would have it we were leaving town for two weeks. I called Newcomb and they said they would have a tech come out by end of day and report back, that was Monday. Tuesday....nothing. Wed, I called them and they let me know I should receive a quote on issue on Thurs. Friday I called them again and was told quote person was out so asked to speak with owner and he was out but did call me back to let me know that part that malfunctioned was under warranty so no quote was needed and I would only be charged for labor. But was told they reworked unit so I would have heat, part had been ordered and should be there on Monday and they would get out to fix early next week. Was told malfunction was not normal but not uncommon either. Monday, Tues and Wed no communication so called and was informed part was back ordered. Thursday, Friday.....nothing. Got home late Sat and heat was on so that was nice but I have no idea if unit has been fixed or if i am still running on a band aid. Today is Monday ( two weeks later) really can't think running system on a "work around" is good for unit. So I will call again looking for answers. So Carrier has no parts and Newcomb has poor communication.. PS, we have had unit serviced by Roger since the beginning and he has been great, which makes this doubly frustrating.

The best heating and air repair. Period. The…read moreWilmington/Leland area is woefully short on good HVAC contractors, but Newcomb is the very best. I've called on them dozens of times for tenants and for my own use. They're always courteous and arrive when they say they're going to (or call to let you know of a delay). Their employees are friendly, knowledgeable and professional. I've recommended them to three different neighbors and all have been pleased with the outcome. I signed up for their annual preventive maintenance plan - they come out twice a year to inspect equipment and ductwork, clean the lines, change your air filter, etc. No one wants the AC to go out during our steamy summers!

Charged me $145 for show and just to test my working AC... They didn't call to tell me they are on…read moreit's way. Woke me up from working night shift.. I didn't want to fight for ridiculous bill that I was not even told in prior how much is going to cost... I was ready for them to get out of my house... One of the guy told me to keep my fan off cuz motor make more heat... are u serious?.. ceiling fan helps to circulate air and cool down room faster... Hello!! Another thing they didn't know... that I am actually certify HVAC technician... it's been a years since I worked on air conditioners, I didnt had my gauges and freon tank. Thought it would be easier just to call guys let them fix it. How I was wrong.. never again!

Mr. Wren did a great job of diagnosing the problem. Telling me exactly what the problem was and…read morewhat it would take to fix the problem. His rates were very reasonable. He is very personable and I would not hesitate in calling him again if I have an HVAC problem.

I recently had the pleasure of working with NC Heating & Air company and I cannot recommend them…read moreenough. Nick, the owner, is not only a great guy, but also extremely knowledgeable in his field. What truly sets his company apart is Nick's possession of THREE contractor licenses in the state. This level of expertise and professionalism is evident in every aspect of his work. Nick is a respectful, loyal, and detail, oriented professional who goes above and beyond to ensure customer satisfaction. I've seen him work at residential homes, and our family diner, both perfecting and taking his time to help me understand what is going on. He cares about his work and cares about his customers, which is hard to come by these days. If you're looking for a reliable and top-notch HVAC company, look no further than NC Heating and Air company five stars all the way!

Replace Heat Pump and Air Handler- Air Handler was in very…read moretight space so removing and replacing was labor intensive.Pride in workmanship included improved drain system and extra safety devices. Old Heat Pump pad was leveled and cleaned prior to setting unit up with new cut off box. All trash and old units were removed from location after installation.Cost was well below other estimates.

Took care of the work that I needed very professionally and it a fair price. I referred him to two…read moreother clients of mine, both of which were extremely satisfied. Flash intro, Coastal Realty.