Our AC went out unexpectedly overnight (of course over a weekend where it was a heat advisory). We…read moredid some troubleshooting, and ended up needing to call in a professional. Chris came out, fixed the problem within about 15 minutes of being here and we're back up and running. Knowledgeable, professional, punctual. Would highly recommend!

The air conditioner in our house was about 10 years old and starting to have a lot of problems, so…read moreultimately we decided to get a couple of quotes to have it replaced. We do not live in the area as my husband is in the service, so when my tenant recommended this company (she knew the owner) I went with them. His quote was a bit higher than the others, but after speaking with him I felt confident they could do the job. I guess I misjudged this one. After the job was complete I received a call from my new tenant (we were going through tenant turnover at this time) saying that the unit was not working properly and water was leaking through the ceiling into two rooms! They came out and "fixed" it, but it happened three more times over the course of about a week. They finally fixed the issue, but they never came to repair and repaint the damaged ceiling caused by their incompetence. We have a different tenant who happens to be a professional HVAC installer, so he was handy for asking questions. CBS Mechanical never properly cleaned out the drain lines, or did checks (apparently there are tests they run) to ensure the drain lines were properly cleaned before activating the new unit. Chris, the owner, told me he would send out someone to make the repairs, but he kept blowing me off for scheduling. After several attempts (meaning over the course of about 6 weeks and over 15 calls) I have given up and decided to take another route. What's more is that they never sent me the warranty paperwork or receipt for the cost of the unit and labor ($5300), which I have requested several times. All in all, he is only out for the money and if there is an issue, they are not to be relied upon for fixing it. Since then, I have heard great things about other companies that I wish I had paid to do the service...like All Comfort Heating & Cooling. Head my warning and do NOT hire CBS Mechanical!

Charged me $145 for show and just to test my working AC... They didn't call to tell me they are on…read moreit's way. Woke me up from working night shift.. I didn't want to fight for ridiculous bill that I was not even told in prior how much is going to cost... I was ready for them to get out of my house... One of the guy told me to keep my fan off cuz motor make more heat... are u serious?.. ceiling fan helps to circulate air and cool down room faster... Hello!! Another thing they didn't know... that I am actually certify HVAC technician... it's been a years since I worked on air conditioners, I didnt had my gauges and freon tank. Thought it would be easier just to call guys let them fix it. How I was wrong.. never again!

Mr. Wren did a great job of diagnosing the problem. Telling me exactly what the problem was and…read morewhat it would take to fix the problem. His rates were very reasonable. He is very personable and I would not hesitate in calling him again if I have an HVAC problem.

Our AC at our rental house went out Saturday Memorial Day weekend. We had tenants there and it was…read more89 degrees. Weikle's actually answered the call and Tim came by that afternoon. He got it running to get us by for the weekend but it had to be replaced. Jake came on Tuesday and gave us an estimate. Patrick and Frank replaced it the next day. They were excellent. I had called 5 other companies that advertise 24/7 service but none of them responded to my messages. I would strongly recommend Weikle's Hometown Heating and Air.

PAID $1,046 FOR AN INCOMPLETE DIAGNOSIS AND A REPAIR THAT DID NOT RESOLVE MY ORIGINAL COMPLAINT --…read moreREQUESTING A FULL REFUND I contacted Weikle's Hometown Heating and Air based on their advertised commitment to "trustworthy solutions," "honest pricing," and building lasting customer relationships without pressuring customers into unnecessary purchases. While the technicians were professional, punctual, and courteous, the overall diagnosis, communication, and follow-through fell well short of those promises -- and well short of what you'd expect from a company that advertises building lasting customer relationships. Most notably, after the unsuccessful repair, I received no response to multiple follow-up messages for 10 days--from July 17 through July 27--and was only contacted after posting a public review. FIRST VISIT -- July 9 diagnosis My air conditioning system was running but unable to maintain the thermostat setting during the hottest parts of the day. The downstairs temperature would rise approximately 2 degrees above the set point, and the upstairs approximately 6 degrees, before recovering overnight. After paying a $146 diagnostic fee, I was told the issue was a failed filter drier. I authorized a $900 repair, which included enrollment in their Maintenance Club membership . THE REPAIR DID NOT RESOLVE THE ISSUE The repair was performed on July 15. Within 24 hours, on July 16, the system was exhibiting the same symptoms as before. I reported this on July 16 and was told a technician would return on Friday, July 17 SECOND VISIT -- July 17 July 17 -- The owner David returns. Rather than treating this as a warranty callback, he delivers a new diagnosis: a failed evaporator coil -- a pre-existing condition that should have been caught before any repair was authorized. He provides two estimates: approximately $1,800 for coil replacement, or approximately $13,000 for full system replacement. Because the system had already been opened and refrigerant recovered on July 15, the question arises whether this could have been identified before the $900 repair was authorized -- making it twice as expensive by requiring two separate rounds of nitrogen testing, brazing the connections, pulling a vacuum, and recharging the system. Technician David placed cardboard in the upstairs return filter vent to block it off and shut off the upstairs zone thermostat. This was not a repair, but rather an attempt to force more air downstairs to compensate for the system still not cooling adequately. This was the last thing he did before leaving, with the system left in that modified state. LACK OF FOLLOW-UP COMMUNICATION After the second visit, I sent multiple follow-up messages and received no response for 10 days--from July 17 through July 27. I was only contacted after posting a public review. As a Maintenance Club member, I expected far better communication. The lack of response left me no choice but to seek a second opinion. SECOND OPINION -- July 23 I contacted A+ Heating and Air for a second opinion. They inspected the system, found it operating normally, and recommended no additional work. They explained that the symptoms may have been related to the period of extreme heat, which can place added demand on a builder-grade residential system, and that a five-year-old unit would not normally be considered near the end of its expected service life. Their findings left me questioning whether the original repair addressed my original complaint. THE BOTTOM LINE I paid $146 for a diagnostic that did not lead to a repair resolving my original problem, and $900 for a repair that failed to correct the issue I called about. I have paid a total of $1,046, and the second opinion concluded that no additional repair was needed. I am no longer a customer and am not seeking credit toward future work. I am requesting a full refund of the $1,046 I paid for what I believe was an incomplete diagnosis and a repair that did not address my original complaint. ADVICE TO FUTURE CUSTOMERS I strongly recommend looking elsewhere if you need repairs. I encourage anyone considering major HVAC repairs to request a complete written diagnosis before authorizing work. Ask what testing has been performed to rule out other possible causes, clarify what happens if the initial repair does not resolve the original complaint, and request that any warranty, refund, credit, or follow-up policies be provided in writing before approving the repair.

I had my AC scheduled for maintenance, The cost for that, after 9 years of no maintenance was very…read morereasonable, and the AC tech., Brandon-a great guy explained everything very well. Following that I had a problem with my thermostat. They came back, after hours, and Brandon worked about two additional hours, they replaced two thermostats that were corroded and did so at NO CHARGE. I've never had service like this before. A great company and great people work for them. I highly recommend them

The techs are all great, the office staff is so kind and quick to help! Would never recommend any…read moreone else!

Thank You Magic! Came out on a Sunday, was able resolve my issue. Now my A/c is up and running…read moreagain. I would highly recommend!

Four Star Air installed a new heating and cooling system in one day. Excellent service and follow…read moreup after the job. I would highly recommend. Randy L

If I could give a rating higher than 5 Stars I would. Customer service was outstanding, response…read moretimes were almost immediate, the work completed was top notch and most of all the price was better than all the others I contacted. It's hard to find someone you can trust that will do what they say, when they say and not kill you on the price. These are the guys. I was referred by a friend and I thanked him too. I know its hard to figure out who to call but you won't be disappointed if you call Jason or his son.

We cannot say enough about the service we received when our A/C crashed on a hot August evening. We…read morehad a house full of friends and dinner in the oven. Jason and his team was here within an hour, and had us cooling down in no time. And his follow up service has been excellent. We highly recommend this company! Brent S.

Our heat pump condenser went out Thursday and Brinson& son"s responded that day. Our 18 year old…read moreunit was replaced by Friday afternoon and the techs were efficient , knowledgeable and professional. The new unit is quiet, energy saving and warranted. I recommend this company highly.

I've been through a whole house remodel in Wilmington and just had issues with the thermostat for…read morethe existing HVAC system. I replaced it myself but only hot air came out of the ducts. Brinson & Sons had someone here in about an hour after my call and straightened out the initial programming of the thermostat and did a tune up in less than an hour. The price was very fair, and the service was exceptional. A+++++ across the board. Thank you! This was my best experience with a home related service provider since moving here.

I recently had the pleasure of working with NC Heating & Air company and I cannot recommend them…read moreenough. Nick, the owner, is not only a great guy, but also extremely knowledgeable in his field. What truly sets his company apart is Nick's possession of THREE contractor licenses in the state. This level of expertise and professionalism is evident in every aspect of his work. Nick is a respectful, loyal, and detail, oriented professional who goes above and beyond to ensure customer satisfaction. I've seen him work at residential homes, and our family diner, both perfecting and taking his time to help me understand what is going on. He cares about his work and cares about his customers, which is hard to come by these days. If you're looking for a reliable and top-notch HVAC company, look no further than NC Heating and Air company five stars all the way!