Bryan came by to service the water heater (to replace the anode rod). Did a great job as always. It's nice to have a company that is always professional, on time, focused on doing a quality job, and willing to take the time to explain things and provide some helpful tips going forward. Consistently first class! read more

I've been using Ken and his team for several years after a referral from a friend. They have been professional, reasonable; informative, helpful, and have proven work. I recently decided to try replacing my very old sink disposal that was making a loud grinding noise. It was at least 30 years old so I wasn't surprised. The repair was surprisingly easy as I used the same brand to replace and the flange is the same after decades so I didn't need to do the hard work of interacting with the sink itself. When I pulled out the old unit, sure enough there was Ken's sticker on it from when he installed it for the prior owners of my home decades earlier! It was so old it didn't have an area code needed. Ken's team also told me about some repairs that could be safely deferred and done with the help of the local town when they did other repairs they are responsible for, which saved me about $1000. Tip: visit the Absolute website as there are usually coupons available to reduce the service charges. read more

I have to upgrade my experience. Since our first encounter with Absolute, we had a couple new issues arise and they were the first ones I called. The first one was a leaky radiator pipe in our bedroom which they were able to fix quickly and saved us from having a major problem if the leak continued and or if the pipe outright busted. The technician also noticed a problem with our water tank and gave us suggestions as to how to fix it. I gave him the green light and he was able to do everything in one day which saved time and rescheduling costs. This past week, I asked them to do what was supposedly a quick and easy faucet replacement in a bathroom sink but it turned out to be more complicated than expected. Bryan and very good in explaining everything and getting all the repairs done. So, after using them 3 times and been extremely satisfied with the results, I felt that I needed to upgrade the number of stars to reflect how much I appreciated their time, work, professionalism and helpfulness. I hope to be able to keep this relationship going when other projects arise. read more

I had my propane burner serviced last week. Needed parts from a previous repair visit and Brad, not his son, took care of me both times. Ken always has his people there right when he says they will be. This is at least the fifth time we've used this company and would recommend to anybody that needs a good plumber. read more

We used Absolute for an oil to gas conversion of our systems this fall. Ken, the owner was prompt, courteous and extremely knowledgeable. We had a few other quotes on this job with Absolute providing a fair quote. It really came down to Ken and his team. They were great! On time and punctual, helpful with regards to what we needed and never oversold us on equipment or service. I will definitely call on Absolute for continued routine service in the future. read more

Absolute Precision Plumbing, Heating & Cooling - Plumbing Near Me - Middleton, Massachusetts

Replaced my oiler boiler and added a hot water tank. Exceptionally neat and professional, and competitive price. Excellent workmanship! read more

Absolute Precision Plumbing, Heating & Cooling - Plumbing Near Me - Middleton, Massachusetts

Had a great experience with Absolute Precision plumbing and Heating. We had new toilets and facets installed. When one of our new facets had a manufacture defect they came right away to fix it. Our Plumber, Bryan was professional and had great plumbing info. He cleaned up everything. Would highly recommend. read more

Absolute Precision Plumbing provides excellent customer service and communication. They are prompt. They have fair and transparent pricing. When they arrive to do the work they are quick and efficient and have an excellent attention to detail. I had great interactions with both Ken and Brian. If you need a plumber you want these guys! read more

I'm a huge fan of Absolute Precision. They have been my HVAC team for years and just today came and resolved my furnace issues within a few hours of my call, just 2 days before a big storm. What a relief. So glad I have their number in my contacts! read more

I called today (Sunday) for a non-emergency, but something very worrisome to me. I got a text back saying he'd call me in the morning. He also asked for some photos and after sending, he gave me some tips on how to resolve the issue myself. So far, it has worked. It may not be the long term fix that I eventually need, but if this gets me through this time period, I'll be forever grateful. What's more amazing is this guy doesn't know me at all. He could've just come out and charged me a boatload, but instead, he worked through an issue with me over text on a Sunday. This is not common and I value this a lot. The reality is my furnace (and the whole darn system) needs replacing, and this experience will make me go straight to Absolute and not to some quoting engine with a bunch of suppliers. It's standout service and I am impressed. I'll update my review after the replacement. read more

I called Absolute Precision on Wednesday on a referral from Mr Handyman for a faucet replacement. Ken called me twice on Wednesday to set an appointment for Thursday after 12. Thursday around 4:30 I call asking about an eta. "Brian was there at 1:30. There was no answer and we had the wrong phone number. "We'll come tomorrow after 12" Friday afternoon Brian shows up and tells me the faucet needs a special tool and he doesn't have it. The last time he tried without it it was 7 hours. He will have to come back on Monday after 12, he will call on the way. Monday I called around 4:30. Ken calls back and tells me Brian got hurt Friday and he wasn't aware that I was scheduled. They will be here at 8am "on the dot" tomorrow. Brian shows up at 8:20, with the attitude that I'm lucky he's here. I said forget it. Called Ken, who basically laughed at me. Obviously, they think their time is far more valuable than others. Happy ending though. I called Magnifico plumbing at 9am. He said late afternoon. Mark Magnifico showed up with Jack. In and out in less than 30 minutes. The "special tool" was apparently a wrench and the price was $200 less. read more

Highly recommended family business. I've been a customer since 2015 and Ken and crew care about the families they serve, and their work is excellent. They always give good options and never try to upsell. Thanks! read more

Highly responsive every time we have needed service. Excellent work. Thorough and explains in detail what, where, why. Pricing is competitive. read more

I first came across Ken and Absolute Precision Plumbing about four years ago, when I moved into my new home. I was looking for someone to do an oil to gas conversion and some other smaller projects. I really like Ken's high level of professionalism which you find across the board with his entire crew, but also found him to be very knowledgeable, genuine, pleasant and kind. Ken and his crew always present themselves very well, are punctual, polite and produce quality work every time. I like working with Ken because he was always so helpful and patient, and took the time to explain things to me. I really like his attention to detail too, regardless of the project he is working on. I felt I could trust Ken from the beginning, because he was honest with me when I asked him a couple of questions about other areas of the house. He actually told me I didn't need to replace certain tings, so he never tried to get me to do unnecessary work. I had pretty much made up my mind I wanted to work with Ken for the oil to gas conversion but decided to get a couple of other quotes, just for comparison. I thought because Ken is so good at what he does, and has so many years of experience, his quote might be on the higher side, but I was thrilled to see how competitive his rates are. He was not the most expensive and very reasonable!! I am so glad I had Absolute Precision Plumbing do the conversion. Ken was so helpful and patient, every step of the way. He walked me through the steps I needed to do to get ready e.g. who to reach out to, to have the oil tank removed, and helped me with the Mass Save paperwork. I felt like he treated me like I was his only customer! I would reach out with questions and he was always so responsive. He would reply to me immediately sometimes, or if he was in the middle of a job, let me know, and tell me when we could talk. He just made the whole process so easy for me. You just don't get this level of customer service elsewhere. I found out afterward that he did a lot of work for several of my neighbors and is their plumber too! The actual oil to gas conversion itself went very smoothly as well. I appreciated how the entire crew treat your house like it is their own. Even in my old basement (which I cared less about), they covered everything and were very careful. I especially liked that Ken and his crew were cognizant of my cats and communicated what they needed to do, and where they needed to go. They were careful not to leave any doors open and were always very considerate. I had a very positive experience with Brad, as well as Ken, who communicated throughout the project. I trusted Ken and his crew to the point that I felt comfortable letting them work in my house while I was at work. I would not do that with any company but I had no concerns with them. I was and am so happy with the final result. I felt that Ken genuinely wanted me to be happy with his work and he really did do a beautiful job. It's fantastic and, wow, am I enjoying the energy savings, especially in the winter!!! - It's much more financially than I thought! Over the years and even recently, I consistently had and have a positive experience with Ken. Last weekend I had an issue with a couple of pipes in my basement. I sent Ken an email and a video of what was going on and figured I'd call Monday. It was Saturday night and he emailed me back about an hour later, telling me what was going on and what I needed to do. Then he followed up with a text to make sure I got his email, because he said my issue couldn't wait. He followed up with me Sunday and Monday to make sure everything was ok. That's the kind of customer service and person that Ken is - I feel that he's just a genuinely good guy, who cares about his customers and takes pride in his work. I am so grateful to Ken and can't say enough good things about Absolute Precision Plumbing. Go with them - you wont regret it!!! read more

I've used Ken and his service several times at our house in the past year. I would highly recommend him to anyone who needs plumbing or a/c service. We've got some diy plumbing, and Ken has been out to help us fix a few issues, including a leak in our kitchen sink and another in our bathroom sink. Ken also spent time walking me around my new home when I first bought it to help answer some of my basic questions about the plumbing and possible issues to fix, near term or down the road. And when we had our boiler go out on us last winter at night, even though he didn't work on our boiler type, Ken responded to my call in minutes and referred me to a serviceman who helped fix the issue. Truly above and beyond. We also used Absolute Precision for our ac service this season, they came out as scheduled and took care of the service, while again taking the time to explain the work being done and what else may be needed. Ken is always responsive when I call, he is extremely courteous and the consummate pro. Highly highly recommend! read more

My husband and I have been a customer of Ken and Absolute Precision's for a few years now. We've had nothing but great service and our systems run smoothly thanks to his proactive approach. He was also great in an emergency when my heating system tanked unexpectedly. I can't say enough good things. read more

* Re-plumbed the house plumbing so the pipes in the foundation/concrete were no longer in use. * Re-plumbed the water meter where it comes into the house so that the town could properly install a new meter. * Added a utility sink in the basement. The whole process was very good. Ken came to evaluate our needs. He spent a good deal of time with me discussing what I was trying to achieve and reviewing options. We did not have to pay for his time and as promised, a few days later he provided a quote. The quote was very detailed and described the plan we had arrived at from his onsite visit. We had asked for different parts of work to be quoted separately because we weren't sure we were going to do all the work at once and the quote reflected that request. Once we moved forward and scheduled the work, Ken and his team arrived when expected and worked diligently to complete the work quickly. They cleaned up after themselves and were willing to help me prepare the worksite (moving some heavy objects and the like) without complaint. One thing in particular that I appreciated was Ken's willingness to adapt to some less than ideal circumstances and to some changes to the plan. For instance, we weren't able to schedule the town to replace the water meter as expected which meant a little more work for Ken and his crew. I also asked for some additional fixtures (shutoff valves) to be installed with the new utility sink). Ken accommodated these requests without complaint. Hiring Absolute Precision Plumbing worked out very well for us and we fully expect to use them for additional plumbing work we have planned in the future. I would definitely recommend them to anyone with plumbing related needs. read more

I found these guys on Yelp and I'm extremely happy I did! My central AC required preventative maintenance and I'll definitely be calling them from now on. The tech (Dane) was right on time, very personable, professional and honest. He explained what he did and what to pay attention to, to prevent any future problems and answered all my questions. It was quick, painless and cost exactly the amount I was quoted. You know a company really cares when their phone number connects you directly with the owner. I'll be spreading the word about Absolute Precision, for sure. Thanks, guys! read more

Here is the truth...not the fake reviews filling the Yelp comments about Absolute Precision Plumbing: "Ken" sent us a plumber to fix my kitchen faucet. He looked at the faucet, asked where we bought it and told us it was not good merchandise and not worth fixing. He never touched it. He charged us a $99.00 service fee and told us to call when we bought a new fixture from a plumbing supply house. Our faucet is only 2 years old and from a reputable manufacturer. This morning my neighbor who is not a plumber but is smart and handy came over and fixed it in 5 minutes. Just a broken washer piece. I think that says it all. Absolute Precision is a farce. I'd say a scam operation. read more

This is the plumber that actually fixed my problem (see review of Plummer). Absolute returned my call promptly, came the same day and very helpful and patient. Thanks hey gave me options to fix it and pricing was much more reasonable. Gave me advice on short term issues. Highly recommend this company. They cate scout quality and service read more

First time using them and had an absolutely fabulous experience. Had a leaking shower with an ancient fixture. Called at 8am on a Monday. Thought it was so smart that he had me text a picture so they had a better idea of the problem and how to prepare for the call. By 12pm that day they had come out, replaced the faulty piece and fixed the shower. Will definitely be using them again. (Also came to the door with a mask on and wore it properly the entire time.) read more

I've used Absolute Precision on two occasions and was very satisfied with their service both times. 1) My hot water heater wasn't working and they assessed the situation and replaced it on the same day. 2) My top floor HVAC unit wasn't blowing hot air during the winter and they came to my house twice until they identified the problem and cleaned the heat sensor which made the system consistently blow hot air and work properly again. I've been impressed with Absolute Precision's customer service and their technicians responsiveness, hard work, and professionalism on both occasions. I would highly recommend Absolute Precision if you ever need their water heater removal/installation or HVAC services. read more

A week before Christmas, I woke at 4:00 AM to blaring smoke detectors. A pipe on our heating system had burst, and the basement was full of steam and hot water. Brad was there by 8:30 AM to repair the damaged pipe and replace the faulty parts on our ancient boiler. A couple of weeks later, Ken and his crew put in a new high-efficiency gas boiler with domestic hot water supply for a fair price. Their work was excellent, and they've been back to check on minor details in the weeks since. Yesterday, I needed a sensor moved to accommodate other repairs in the basement, and Brad was there to do the work within a couple of hours. If you're looking for excellent work at a fair price, these are your guys. read more

They were quick and courteous. I thought their pricing was very fair given the rapid complete service they performed. The shoe covers were a nice touch. It's nice to know the people they send out are background checked and not ex-cons. Randy is the best!!! read more

See all

I've used APP for several years now for hot water tank replacement, outdoor freeze-proof hose faucet installation and hot water boiler maintenance. During each job they acted professionally, arrived when they said they would and were responsive to phone calls. Prices for work were also reasonable. Highly recommended! read more

Kim was such a pleasure to coordinate with. We had an emergency a/c issue and we were able to get it addressed within 24 hours of it because of Brad. We will be using this company again for sure! read more

My ac wasn't cooling so I looked on Yelp and found their positive reviews and gave them a call. They came first thing the next morning. Dane was extremely knowledgable and helpful. He did a great job. i will use them for my heating and plumbing needs in the future. read more

Ken from Absolute Precision Plumbing & Heating was a joy to work with. He recently installed a high efficiency boiler and water heater for a house I just bought in Melrose. He responded quick to my initial inquiry and provided a quote that was the cheapest out of the 4 contractors that came to look at it. Because of the Mass Save boiler rebate program was coming to an end, I needed the work done ASAP. Absolute Precision and Plumbing not only met my deadline, they finished the job under budget. Moving forward, I will be calling Absolute for all of my plumbing needs. I can't say enough good things about these guys. P.S, not sure why it is set up this way on yelp, but the reviews for this company are split up by the town. If you look at Absolute's yelp account for Stoneham and a few other towns, you will see that collectively, he has a ton of glowing reviews. Thanks again Ken and I look forward to working with you for my plumbing needs. -Bob read more

I was very pleased with the timely response from Ken and his staff at Absolute Precision Plumbing. We had a very small job, replacing a part on the kitchen sink, and other plumbers were not returning our calls for over a week. I found Absolute Precision on a facebook referral, and after seeing favorable reviews on both Yelp and BBB, I gave him a call. Ken texted me later that evening to say they could be over the next morning. He was true to his word. His staff showed up on time and had the part fixed in less than 10 minutes. I found their pricing to be comparable to other plumbers we've used; not cheap but not over-priced either. The follow up customer service has been equally responsive. I have already recommended them to family and wouldn't hesitate to contact them again for plumbing needs. read more

I called and left a message as I only needed a small check on my AC as it was not getting as cold as it should be. Ken immediately got in touch with me through text message and told me he would call me soon. We scheduled a appointment about 4 days later as I was going to be home and he fit me in to I'm assuming a very busy time. The nice gentleman that came in to do my job was honest and fixed my problem with in 20 minutes. The company that originally installed my AC unit did not put the appropriate freon in which baffled me as my unit was only 2 years old. He said freon usually takes 16-18 years to possibly get that low. Tough to find a honest company around here. Keep up the good work Absolute Precision as I will use you for any of my up coming needs. Note: they also mentioned they have a good network if you need any electrical work. Thanks! Good to know. Thank you again Ken! read more

We contracted Ken Roberts and his associates at Absolute Precision Plumbing to convert our oil furnace to a high-efficiency gas furnace, and to install a gas line and new gas range. We chose Absolute Precision based not only on the positive ratings on Angie's List, but because of the professionalism and responsiveness shown during the estimate process, as well as the thoroughness of the estimate. Absolute Precision's estimate was very competitive with other estimates we had done, but more important, was extremely detailed and informative. Ken provided two detailed estimates, each describing a different option for installing and updating the heating system. He provided extensive information on the conversion process, advice on dealing with the gas company regarding incentives, and, once we signed the contract, began work immediately as promised. The work involved disconnection and removal of an oil-fueled furnace, ordering and installation of a natural gas furnace, wrapping of all ductwork, and installing an exterior ventilation for the furnace. Also, installing a gas line into the kitchen and installing a gas range. The work was done exactly as described, down to the last detail. All members of the crew were pleasant, professional, and did an excellent job. Our new range and gas furnace work flawlessly. All work-related debris was cleared away, and the work was completed in the time Ken estimated. We will use Absolute Precision for any plumbing and heating work we have in the future, and would not hesitate to recommend them. read more

Ken and his guys are great. They replaced our oil / steam radiator heating systems with forced hot water baseboards. When my boiler died, Ken helped me figure out the best way to navigate the Mass rebate and energy efficiency programs so we could get a loan at no interest to do the work. His team was awesome. They were good with the kids always being around and put up with me working from home. I highly recommend them and will not go anywhere else for plumbing needs at my house. By far the best plumber I've dealt with since buying my house 4 years ago. read more

After reading a lot of great reviews on this company, I was excited to have found them. Ollie the dog looked great too. I called for a service but never got a call back. I figured maybe he didn't get the message. So I called again - two more times. No call back. In my opinion, it's pretty rotten to not call someone back even if you aren't interested in the job. It's really just common courtesy and really good business practice. It kind of makes me wonder if all the great reviews were from relatives. I called another company and they came right in and also gave me a price for a new central air system. Too bad this guy didn't call me back. Then again, if he treats a potential customer like this, what is he going to be like if I have a problem after I've spent $1,000's? read more

They were fantastic! I had an emergency hot water heater repair at 6pm on a Friday and they came right out to fix the issue. Mark was there for several hours narrowing down the exact issue and then came back out the next day and finished the job with Brad. They explained each step of the process to me and were very reasonably priced for the repairs needed. I would highly recommend them to anyone looking for a good plumber. read more

Ken provides personalized service and gets to know you and what you need. We discussed options, and he worked to make sure that our solution was cost effective. He helped us to add a return air duct, fix a leaky connection in a propane line, and brought in an electrician to move a thermostat. Once we were able to get a proposal, he worked diligently to schedule a date and kept to his commitments. I would recommend Absolute Precision for a professionally done and personalized level of service. read more

My wife and I needed help when our central air stopped cooling the house. It was a simple fix they diagnosed and we were all set within the hour. The most important part was the technician was friendly and even more so, honest. My wife was home alone when the tech arrived and his honest diagnosis was very much appreciated. I know if I ever need help again, I feel comfortable calling them. 5 stars and then some. read more

Our A/C unit recently began leaking water and was flooding our basement. We called Central Heating and Cooling, who had previously serviced us, but I was told that since we do not have a service plan with them, they could not send someone out for 3 weeks, which was clearly unacceptable. I searched Angie's list for other HVAC companies, and saw that Absolute Precision was highly recommended, and I can certainly see why. Of the companies I contacted, they were not only the only ones who bothered to call me back, but they returned my call within 10 minutes, and had a repair guy to our house by 8am the next day. They were courteous, professional, and had the problem fixed within a half hour. They have earned themselves a very loyal customer! They absolutely have all of our future business. read more

We just moved into a home that sat empty for a while. The central air would not turn on, the tub spout diverters were ceased up in two bathrooms, a drain was clogged and we needed new hoses for our washing machine. I called Absolute Plumbing and spoke to Ken. Ken was very helpful and sent out one of his guys the next day. Bradley from Absolute Precision Plumbing arrived right on time. He was very knowledgeable and easy to have in our home. He was tidy and worked efficiently. Bradley was able to fix everything! Thank you Absolute! read more

Ken and his team were great; I had a leaking kitchen faucet and due to the damage it was causing on the lower ceiling had to turn the water off so it was very inconvenient not having water in the kitchen; I called Absolute at 5PM on a Thursday (the day of a big blizzard) and they were there at my house at 8AM Friday morning and were done by 10AM; great service, very courteous, responsive, reasonably priced and worked through a Home Depot part missing issue with me and got my water running with no issues; will continue to use them in the future. read more

I have read with interest the reviews on Absolute Precision. I recommend that any prospective customer STAY AWAY from that company and never use its principal Ken Roberts. Some years ago we engaged the services of Absolute Precision. After we paid Mr. Roberts and his partner tens on thousands of dollars for a HVAC system, the heating system routinely failed. The house was typically at 55º in the morning, as the heating system had shut down overnight. I made repeated contacts to Mr. Roberts to remedy the situation. In fact, Mr. Roberts had under-engineered the system, recognized that he did not know what he was doing, and needed to call a heating specialists from Wakefield. That heating specialist subsequently called a specialist from Melrose to help him. I was subsequently STUCK WITH THE BILL for the services to finish the work which Mr. Roberts had incorrectly designed. Of course, I could have sought legal recourse. We all know how that works don't we? At what cost in time and effort would that recourse have made? Beware. read more