Let me start by saying that I could be extremely long-winded on this review, but for the purposes of readability, I will be concise. My expectations were surpassed every single day with Falite brothers. It can be a difficult experience having work done on your home when you're living there, but the level of professionalism and expertise that Joe, Jim, and Matt brought to the worksite was Barr not. Every day they spent several minutes with us walking through the house discussing what they've done and what the plan for the day was. They were very respectful when we needed to take time to make decisions, and gave us a breakdown of what options were available to us. I think this says it all; when the oil tank removal company spilled a little bit of oil on our lawn, Joe pulled me aside and said this: " I wanna show you something. I'm not happy about. Oil spilled on your lawn and I'm really upset about it." When I reassured him that it was fine he responded, " it might be fine for you, but it's not fine for me. "While I'm here, this isn't your house, it's my house, and I take responsibility for everything that happens on the job. And this is unacceptable." I think that's the best way to describing their service, they treat your home like it's their own and do everything in their power to exceed your expectations. 10 out of 10 would recommend Felite Brother for all of your plumbing and HVAC needs. read more

I have done business with the HVAC company for over 20 years. However recently I received a bill from them for a service call (fair enough) and one part replacement. The part was a capacitor which is listed at $17 on Amazon. This company charged me $225 for the part. DO NOT DO BUSINESS WITH THEM read more

I had a new A/C system installed last year. Was very happy from the consult to install. Everyone was helpful, friendly and professional. Had serving done in May. There was an issue that was thought to be the compressor. BIG SHOUT OUT TO Nick who came and double checked it! Turns out was a fan and easily fixed. Very happy with all of my interactions with them. read more

These clowns installed my system backwards for the previous owners. I called them out pretending I didn't know. They said "boy someone was asleep on the job that day". When I told them THEY did it, (also had proof), they went silent. Terrible company. Avoid at all costs. read more

Made a complete mess out of our boiler. Do not recommend. Not only was the boiler not fixed, but they also left it in unsafe conditions that could've caused serious harm to us and our house. read more

Called this company to fix the boiler in our house in Cambridge, MA, which broke during an extremely cold weekend this winter. Their inspection and repair led to the boiler overheating to extremely unsafe levels, which we ascertained by bringing in a second company to conduct a safety inspection (which the boiler failed). The second company had to turn off the boiler again, so the situation is still not resolved, and Falite Bros has been completely unresponsive to multiple calls since. I would strongly discourage anyone from using Falite Bros services. read more

I highly recommend this business as I have had great customer service and reasonable prices. Albert,Jared and Joe I thank you for fixing my AC quickly and at a reasonable rate. You are my go to guys for all things heating and cooling!! read more

Literally the best crew came to my house to install a central AC system for my 4 bedroom home. The whole team took their time to show my husband and I the detailed plans of the layout and exactly what they were going to be doing. Everyone of the guy was nice, respectful and clean! They were there always before schedule and always cleaned up after themselves for the 4 days it took for the job. Couldn't be happier. Thank you all so much. I can't wait to use my new central air system next summer. read more

We had Falite Bros come to fix our boiler when it broke during the coldest weekend of the year. Initially, they were responsive. However, they took two weeks to provide us with a quote, during which time we had no heat in our house. After about 2.5 weeks, they came back and spent several hours working on my boiler, at which point they told us that it was fixed. However, we noticed that our heat was on all the time, and could not control the temperature in our house. We had another company come in to do our safety inspection, at which point they told us that our boiler was overheating and was unsafe. Falite bros had disabled some of the safety controls on the boiler, and the other company was concerned that our house would burn down. The people who came in for the safety inspection turned off our boiler. Since then, Falite bros has been entirely unresponsive. We have attempted calling them many times, but I think that they now recognize my number and refuse to pick up. Additionally, the safety inspection people informed me that Falite bros charged us for a part that they never installed. The service and customer service has been horrendous. I would not recommend their service to anyone else, and am still looking to have them fix what they did to my boiler. I don't know why my location says France, but I am located in MA. read more

My furnace stopped working right after a huge snow storm weekend. I was able to get a timely appointment with Falite Brothers. Jared and Rob came over and were able to identify the problem right away. They were very helpful and patient. I have an HOA so they were cooperative with coordinating with them as well. Sue and Nick were also very helpful with clerical assistance that I needed. Rob and Jared explained what the issue was in terms that I could explain and were able to come back two days later with new parts and a quick repair. Great service, would recommend! read more

A shout out to Falite Bros and especially Brian. I called this morning to report our system wasn't working properly and by 4pm their technician, Brian, was here to efficiently and effectively problem solve on a very hot day, his sense of humor intact. We very much appreciate his patience and skill set. We've been very happy customers for over 20 years. Thank you. read more

Rated one star because there isn't a zero. Their techs don't read the instructions posted on the equipment (it says to test pressure when running - they tested with it off.) Their first solution is to add freon if no cold air is blowing. They ordered the wrong thermostat, wrong air handler and the installer had no idea what he was doing. They also said I was stuck with the wrong part because it was paid for even though they ordered it. Never mentioned the warranty from the manufacturer or rebates. They don't call back and have poor customer service. Do yourself a favor and call another service. read more

Falite took a job to replace a complete HVAC system in my condo that not every company would take on because it's a P.I.T.A. building with awkward accesses, such as having to use a 10-foot ladder to get into the kitchen ceiling where the air handler sits. They stuck to their quoted price even though the job took two days instead of one due to the tough accesses plus a heat wave. What I am most grateful for, however, is that when a tech accidentally damaged an appliance in the kitchen while up on the ladder, the install team rushed to have Falite's insurance department take care of everything, didn't bill me for the job until the appliance was fixed, and gave me a 5-year service contract for free when pandemic-related backorders meant getting the replacement part took a while. Nice guys on both the install and admin sides (Joe, Al, Matt, Dan, Brian), and so far, six months in, everything is working smoothly. read more

SCUMBAGS! I got an offer in the mail for a free estimate for a new furnace so I called them. I spoke with the girl and she scheduled an appt and asked for my credit card. She said she needed the credit card to hold my appt in case I didnt show. So I gave her a card number that was already maxed out with a $1000 limit because it seemed shady. As I told them on the phone my unit is old and not worth repairing and want a new one. Some kid came over and gave me the speech about how hard it is to replace and all the labor involved etc. He left and would not give me a quite and said he would get back to me. The next day the office girl calls frantic because my credit card was denied. I asked her why she even tried to charge it and she said it was $225 for a service call. Once I paid the $225 fee for a 30 minute visit I would be given the estimate. I told her to screw. At the end of the year I got a notice in the mail that they are taking me to court. I showed up and there were about 25 cases where Falite was taking people to court for non payment. I won the case. There are so many other competent and ethical contractors out there but please dont go here! read more

Very happy with the service I receive from Falite! They always come out quickly, always know what the issue is and fix it! I highly recommend this place. They're not cheap but they always fix the problem! read more

They installed central air in our 100 year old home while undergoing renovations -- tough fitting everything in, but it did well and served us well for some 18 years. They did annual checkups as well. Now I'm getting a quote for them to install a Miitubishi system in our new loft. read more

Have used Falite Bros. both personally as well as commercially for over 30 years. Quality attentiveness and response from this organization has been outstanding. Problems are resolved in a reasonable amount of time at a fair and equitable cost. If your heat and AC units need repairs or survive this company is reliable and trustworthy. Always receive a rapid response time by professionals with a great back office to match. I highly recommend Falite for any of your HVAC needs. read more

I had Failte come install my air conditioning system and they did a great job. From now on they're my go to HVAC company.

Rip off The sales guy as rude, but i wanted the system and new the name for years so I figured they were good. They installed a wall unit in my house, It never worked right from the start. the fan was not blowing air very hard. The guys just took off after the install. i think they never set the unit up from the beginning. I called them and said I paid you top price for the unit I would expect you stand behind it, the guy said we have the best trucks you think they are cheep, we have to charge more, bad experience, con men , don't do it read more

Falite Brothers, It's always nice to know when an employee does a good job. RYAN & Glenn did a fantastic job installing the machine and a better job figuring how to connect the exhaust fan duct in the master bath. Very professional. You should be very proud to have them. I'd give them a 10 for a rating. They were great! Larry read more

I bought a house that had central AC installed by these clowns. After trying to change the filter, I noticed that they installed the filter housing backwards. I took a photo of the unit and sent it to them to see if they could fix it, and I did not mention that they did the work. When they saw the photos, they said "Whoa, someone was alsleep during that install". I then said "You did it!". They wanted to charge me $1200 to fix their sloppy mistake. PLEASE GO ELSEWHERE!! read more

Falite Bros inspected one of my compressors when my a/c began to fail. I was away on business and my wife spoke to them. After inspection, they informed her we needed a new compressor (it was ten yrs old) but I wasn't convinced. I told her to hold-off and pay them for their time - they charged us over $200 and this was 6-7 yrs ago. The repairman seemed to be pushy, saying we really needed it. I told her to hold off. I then called a competitor, Total Temperature Control. In the meantime, the other compressor failed. The TTC repairman had me turn both units on and in less than an hr he had them running - a mouse chewed the wires. The charge was about $100 to fix both - keep in mind, this was 6-7 yrs ago. I couldn't believe I paid twice that to Falite...They either have very incompitent employees or they tried to rip me off - you be the judge. I would stay far away from this company! P.S. The unit they claimed needing replacement is still running today, 7 yrs later. read more