We worked with Navigate Community Management for the architectural approval of a roof replacement…read moreon our home in Chestnut Trails, and Raycor was a real help throughout the process. Even though our timeline was tight, Raycor stayed responsive, kept us updated on where things stood with the Board, and sent follow-ups to the committee on our behalf when we needed to move quickly. When we had to change a material detail partway through, it was handled without any hassle. Communication was clear and prompt from start to finish, and the request was approved smoothly. Thanks to Raycor for making an otherwise stressful situation much easier.

Great customer service from Victoria Manzano Navigate…read moreCommunity Management, AAMC Accredited Association Management Company. I purchased a condominium in Washington state from Hawaii and Victoria did a great job answering any concerns or questions I had through email. Will continue to contact Victoria if I have any further questions. Mahalo!

The Customer Service team is responsive, responsible and professional. Real Manage has enhanced…read moreour processes and streamlined our HOA business. The record keeping, emails, communication are excellent and I highly recommend them for your HOA needs. Our HOA has 850 homes and they manage it quite seemlessly.

From the owner: RealManage is setting a new standard for simple, secure, and transparent community management. As…read morean industry trailblazer and tech-enabled service delivery leader, we simplify community management, reduce operational burden, and maximize value for every board member, developer, and community we serve. We're acclaimed for providing full financial visibility and operational and service excellence, driven by our proprietary, best-in-class technology platform. Discover how partnering with RealManage can give you the peace of mind you need to focus on what matters most - achieving your full vision for your community.

I rent an apartment here. Love the concierge (Greg, Rock, Chris and the others). They are super…read morehelpful, very courteous and prompt in helping the tenants. They put up timely notices and they keep them up-todate. The Association has done some really cool things since I have been here (upgraded the furniture, moved to faster garage doors and a few other upgrades). The only gripe I have is that some of the gym equipments are old and would love to see it replaced. They have an indoor pool which is great and I use it a lot. It can get dirty occasionally, so would love it if they cleaned it more regularly. I would highly recommend this condo to anyone!

I simply try to walk in through the doors and concierge decides to make a 30 second charade and…read moreover the top mock me for using the wrong door. We exchange words 10 times or so until a resident comes in and he under the breathe mocks me in front of her. I ask "Am I the first one to use the wrong door." He says "No" Ok, so what is the purpose of making fun of me, just fix the sign. I would recommend against this place unless you want every person who comes over to go through the same completely unnecessary ridicule.

The people that run this company are not friendly and usually are unhelpful when dealt with a…read moresituation to help resolve for a community. They are typically unprofessional and don't mitigate issues and instead instigate or heighten problems for communities they run. I recommend people to avoid using this management company and look for someone else who is more willing to represent the community well.

Our HOA BOARD has experienced an outstanding interview and subsequent interactions with personnel…read moreat 3Stripe. We have found them to be solidly prepared, extremely well organized and impressively experienced in managing Homeowners Associations. Their references supported our experiences in conferring with 3Stripe. We have contract d with them to manage our HOA. They are expertly guiding the Board through Transition. We believe that 3Stripe is a great fit for our HOA and anticipate a wonderful first year with them.

Our Condo Association switched to her last year. At the March 2024 board meeting she stood up and…read moreyelled at a neighbor who questioned her about the report she was giving on telephone pole inspections- we do not have any telephone poles. This childish and unprofessional behavior also happened at the Feb board meeting when she criticized a neighbor. She smiled at the April meeting when neighbors admonished her behavior- treating neighbors poorly is not a laughable topic. She does not reply to emails or phone calls on a regular basis so if you want a PM who communicates with your neighbors, she might not work out.

Our HOA switched to them - I paid it multiple times under the email listed on our property - it…read morewasn't credited to our account. I reached out and asked what was going on, January 3rd. January 8th was when Claire got back to me and told me she would look into it. Today is February 4th. I still haven't heard back from Claire, when I make the payment it still shows under my name, not my husbands and mine, and I still can't put it on autopay. This company is not good about company service, applying payments properly or even accepting payments. For a company whose website is "ilovemyhoa" - I truly do not.

Predatory billing and lack of transparency…read more I own a townhouse in a community managed by Emerald Management & Consulting, and my recent experience raised serious concerns about their billing practices and transparency. We experienced water intrusion into our unit through an exterior door off our second-story balcony. I immediately notified Emerald Management because I reasonably assumed that exterior structural issues would fall under HOA responsibility. Emerald contacted a mitigation company, 24ResTech, which came out and addressed the interior moisture over the following week or two. At no point during this process were we informed that we would be personally responsible for any project management or administrative fees. No estimate, hourly rate, or discussion of costs was ever provided. During this time we were told we would need to hire a contractor to make repairs to prevent the issue from recurring. The contractor who inspected the door identified several installation problems: * The head flashing was improperly installed * The door had insufficient weather stripping * The threshold had been installed backwards, sloping inward toward the unit I have no knowledge of any work done by previous owners on this door, and one would assume that any prior work would be documented in HOA or management records. Later we received an invoice from 24ResTech for roughly $1,500 for mitigation work that included removing about one square foot of carpet and running fans for a total of about eight hours. On top of that, Emerald Management charged us $907 in "administrative/project management fees." These charges were never disclosed ahead of time and appeared only after the other invoices had already been paid. When I asked what the charges were for, I was simply told they were administrative costs for overseeing the project. This was shocking considering we already pay over $1,000 per month in HOA dues. Being charged additional administrative fees that were never disclosed and never requested felt unreasonable. Emerald told us we could dispute the charges with the HOA Board and encouraged us to attend the meeting. My husband and I presented our concerns to the board, but a representative from Emerald Management was also present and recommended that the board keep the fees in place because the bylaws allow them. That situation felt like a clear conflict of interest. The management company that issued the charges was effectively advising the board on whether those charges should stand. The entire experience was extremely disappointing. The lack of upfront disclosure, vague invoices, and unexpected administrative fees raise serious questions about transparency and fairness in their billing practices. Homeowners deserve to know what they are agreeing to financially before work begins.

A Warning to Homeowners: Predatory Practices at Emerald Management…read more I urge all current and prospective condo owners to steer clear of Emerald Management. My recent experience with them revealed a pattern of predatory billing, a lack of transparency, and an alarming fee structure. Following a water tank leak in my unit, Emerald, my HOA's management company, assigned themselves to oversee the repairs. Only after the project was underway was I informed of a "special project management fee." There was no prior disclosure of this cost and no opportunity to decline their services, which I had reasonably assumed were covered by our HOA's existing contract. Emerald defines this fee as covering "administrative time and coordination efforts with the vendors." To minimize these charges, I personally handled nearly all vendor communication, scheduling, and on-site supervision. Despite my efforts, Emerald's billing was excessive and unethical. Their invoices included charges for: -Answering my questions about the fee itself, including billing me for the time it took an employee to state they didn't know the cost. -The time they spent responding to my official dispute of the first invoice. -Correcting their own billing error after I pointed out they had charged me for a contractor invoice that my insurance had already paid. Disputing these charges is futile. Emerald is paid by the HOA, which then bills the owner. Any dispute is with your own HOA, not Emerald, who faces no financial risk for their billing practices. Ultimately, their "management fee" totaled nearly $1500--over 20% of the entire repair cost--for a project they barely touched beyond securing initial bids. These practices are designed to siphon money from homeowners who are left with little recourse. Avoid this company at all costs. Just an example of how ridiculous some of the fees are. I've attached two photos of showing me telling Emerald that I will have my insurance the vendors directly. They paid the vendor and invoiced me anyway. I told Emerald that it has already been paid (and I called the vendor for them to let Emerald know). It took Emerald multiple calls to finally correct the invoice, and they charged me $120 for correcting their own invoice mistake.

So happy to hear our board has dropped this company! I moved into a community they managed a year…read moreago and have been dealing with the worst level of ineptness, with absolutely no apologies for the lack of response or action on things I have requested over and over. No accountability whatsoever to homeowners. Shocked that they even have any accounts left

Brutal. Worthless support for condos and their owners. Do not hire Sarah specifically…read more Terrible customer service and guidance to your g HOA board - inept at her job.