I had my denim altered here. They did a good job but it cost a little more than I believe at other…read moreplaces but maybe that's just the cost of living spiking lately in Seattle... It wasn't the fastest turn around for such a simple job but I had the feeling if I told her it was urgent that she could've done it sooner. I would come back again because the location is convenient for me but I wouldn't go out of my way to come.

Campus Cleaners did a great job and the service was wonderful but insanely overpriced. All I wanted…read morewas a button seen onto my jeans, instead I had to pay to dry clean them and for the button. Total cost ended up being a disgusting $35. FOR A BUTTON. The button was sewn on very nicely and the owner was very kind and it was quick, but I cannot get behind the price. Will not be returning.

Julie is so so nice. Took the time to introduce herself and welcome me as a new customer. I had a…read moregrease stain on my favorite pair of dress trousers and she got it all out. It's not cheap but dry cleaning in general isn't. Her prices are fair compared to others but her service level makes me ok with driving a little further.

Do not have your men's dress shirts dry cleaned here because they consistently break the buttons on…read moreyour sleeves and blame you. Their pressing machines are breaking the buttons and they try to blame you for the breakage by hitting your sleeves on a desk or table. What a bunch of nonsense. This has never happened to me at any other dry cleaner.

This used to be my neighborhood spot but I sadly had a really negative recent experience. They…read moreripped my dress in the process of getting a stain out, and they fabric had clearly been damaged by some sort of chemical treatment. They not only did not apologize or offer to pay for the damage, but also very aggressively tried to blame the stain and me for the rip. Reformation (where the dress is from) is repairing this dress as part of their sustainability program and asked me to post a review so others are aware not to bring their clothes here.

This is our neighborhood cleaners and we just love the family and the hard working employees! I…read morehave had several items altered here with fantastic results and they even fixed my husbands reflective jacket which has very thick reflective material ...... Every time we go here the employees are very nice and helpful .... Not sure what the other people's issues are but we've been going here for years..... yes covid screwed up everything but Jays is still the best GR

I took a store bought banana republic suit to get let out and dry cleaned. It's a tricky job…read morebecause there wasn't much material left in the original piece but they made it work. Reasonable price and reliable timeline. Will be back again.

Dropped off a dress just to get pressed as it was a bit wrinkly, but would have been a bit of a…read morepain to iron myself. They charged me $50, which seemed like a lot but this was for an important event. When I picked it up, it had a giant rip on the front of the bodice-it is impossible to miss or repair. She said it 'came in like that'-it most certainly did not. Damaging a dress is one thing, but lying about it is a another. I will never go here again.

They always provide the highest quality of work and pay attention to details. I always know that…read morethey will do the best work.

I had originally gone to this place because of green dry cleaning and have been going here for the…read morepast couple years. They had done a fine job about a handful of times for cleaning other items (eg, Reformation dress and blouse, wool sweater) that I brought in for cleaning prior so that's why I give them 1 star. This most recent time I brought in 4 items (2 for repair and 2 for cleaning). They have let me down on multiple levels due to ruining 2 items, charging me for cleaning that I didn't ask for nor was informed of, and not having a way for these issues to be resolved in a timely or convenient way. Specific facts follow for these issues next. I have also included photos. First, they pilled all over an entire and brand new Reformation dress that I had only worn once and which was not pilled at all when brought in. The rep explained that pilling can happen in the dry clean process, depends on the brand and fabric composition, that they followed dry clean instructions, that they cannot fix the pilling, and did not have the ability to refund me. I had previously brought a different reformation dress in red of the same fabric composition (see pic), which had been cleaned and only showed very slight to no pilling, which suggests to me user error that warrants a refund (I would think they wouldn't refund me $225 for what I paid for the dress, but at the very least the cleaning fee that resulted in pilling the item entirely leaving it to look much much older and used). Second, I was informed that they had "rejected" to repair a zipper on a small pouch I brought in. The rep informed me that the seamstress may have declined to repair the pouch due to fabric issues. This is fine and possibly reasonable, but, they also returned the pouch damaged. Specifically, beyond the zipper not working, the seems are now detached and unraveling. I'm not sure why the seamstress didn't repair it back to the way it was in its original condition? Third, they repaired velcro on a Patagonia jacket, which I asked for. However, upon pick-up, I was charged $20 for cleaning it. I had not asked for this. They rep informed me that it is their policy "to clean all items for alterations due to COVID" and apologized for not having told me this when I dropped the items off; however, again she was not able to refund me for this mistake. Lastly, the rep told me that I could call back in the mornings to speak to the manager about refunds. I am traveling out of the country and have a work schedule that doesn't really allow for time flexibility for things like this. So, this additional step creates a burden on me as a customer. I hope that in the future that they can train reps to make reasonable decisions about when refunds are warranted and to be able to provide this to the customer without additional burden, inconvenience, and disappointment placed on the customer. Unfortunately, they have lost my trust and I will not be returning to this business. This saddens me because I had previously been very happy with the cleaning I had received up to this point and really do appreciate their using green practices. It's too bad it didn't work out but I don't want to support a business that charges me for things I didn't ask for, ruins my items, and can't give me refunds without my doing additional legwork at hours I'm not free even though they made mistakes.

Let me say right up front - dealing with staff was excellent. My rate reflects my decision to take…read morea precious hand-sewn cotton quilt to remove a tiny coffee stain. This is a 50-year-old heirloom where each piece has a story, and it is an ongoing project. Given there were signs everywhere emphasizing their no-strinkage safety with cotton fabrics, I stupidity trusted it. It returned shrunk, each tiny piece slightly smaller and buckled, therefore not matching the ongoing work at home, and many pieces ripped off. AND the tiny stain still remained. I had a near heart attack. Staff insisted they could "fix it". I returned take 2, stain still there, but quick shoddy repair of ripped pieces and they (kindly) insisted I did not have to pay for their mistake. Then, I spent 2 weeks at home re-calibrating to the shrunk piece, and another week removing ruined torn pieces (some were over a 100 years). Lesson learnt. NEVER take a vintage piece to any dry cleaner! A month on, I was still working on repairs.

Super great communication, quick service, and timely delivery and pickup. Highly recommend.read more

Do NOT come to this place for alternations. I came with a wrap dress that I needed hemmed for a…read morewedding that I was going to. I brought the shoes I would be wearing for it and the owner and I agreed upon a length about 1 inch off the floor so it wouldn't touch the ground. She was pretty curt on the phone but I didn't think much of it. I came 2 weeks later to pick the dress up and when I got home and tried it on, not only was it too long and dragging on the floor so I couldn't walk in it, but it was also visibly uneven. So much so that my roommate instantly noticed it when I tried it on. I called and the owner insisted that I come back to show her the problems, so I did so. What followed was one of the worst experiences of my life. The instant I got there and explained my issues with the hemming, she began yelling at me. Literally screaming for 20 minutes straight as she argued with me that I told her the wrong length and that the unevenness was a factory defect, not her fault. She also claimed that no one had ever complained before, which I seriously can't believe. I can't express enough that she was literally yelling at me. I paid $90 for this hemming job. Once she seemed to lose her patience, she started asking me if I didn't understand her English. My parents are first generation immigrants. I grew up with "broken" English. The fact that she would start accusing me of not understanding her English and yelling at me instead of acknowledging her mistake really shows that she doesn't care about her customers. She also tried to guilt me, saying that my dress had a ton of fabric and it was so difficult to hem. Again, I paid $90 for this, presumably because it was so much yardage. She offered to fix it for extra cost but why would I agree to that. Again, I paid $90 for just hemming, not to mention was yelled at. Overall a horrible experience and I would never come here again. Edit: The employee's son called me and asked if he could do anything to make this up to me. He was very nice and apologetic but again only offered a rehem for 50% of the original cost, which I was not comfortable with taking due to the quality of the initial hem. It's great that they are a family-run business but I would still not return.

Who takes cash only in 2021? I was told they don't take…read morecards due to the "fee". I hope that works for them.