I have never done a review before, but I feel the need to now!! I have done business with Gail a…read morecouple times over the years. I have spent plenty of time picking her mind for help with my 93 year old friend for medical equipment. she has done this for a long time. and when you look in her store she has a lot of money in equipment invested. she has developed a pattern of doing business all her own,and that will not set well with some people, but when you ask why, you can understand why from her viewpoint. If Gail was paid for all the information she gives out for free she could have retired long ago for the retirement she deserves. If she sold her equipment for the price of most other stores she could also have retired by now. Barbara G. got to take advantage of all that experience for no extra cost. There have been many many countless numbers of people who have lived out the last of their days better and more comfortable because of Gail and her little shop and years of experience and kind heart, and for a lot less money!!! Some days will be better than others to be in her shop,there is a lot goes on behind the counter than you would think. The durable medical equipment business paid well years gone by. not so much today(think Medicare reimbursement). I would wrong her if I didn't go to her first for equipment because of what she has done for me and those many many countless others.

I first walked in just out of curiosity while I was waiting for Uhaul to install a hitch on my car…read more Gail was so nice and informative answering all my questions regarding my mother's current walker. Later Mom and I went in to get fitted for a more size oriented walker. Gail spent quite a bit of time making sure that the walker we ordered was the right size for a tiny woman of 4'7". Her approach was alway helpful and she apologized whenever she had to step away to help another customer. Mom has had her new walker for about a month and she is walking taller and not as bent over. The new walker actually fits! We ended up purchasing a petite junior lift chair also. It is nice to see my Mom sitting in a chair that actually fits her tiny frame and helps her easily get to a standing position. Thanks for all your help, Gail!

I was up a creek, having left home on a trip without the power supply to my cpap machine. I didn't…read morenotice until 4pm on a weekday, and knew that if I didn't find one in the next hour, I was going to have a lousy time sleeping that weekend. American Medical Rental & Supply was the third place I called after getting a flat no from the first two. They thought they had something that would work, so I drove over with my machine. The ladies in the office dug around and found the exact power supply I needed. They were super nice and helpful, and saved me a lot of trouble. The price was reasonable, and they deserve all 5 stars for helping out a weary traveler in his time of need.

This is certainly one of the best medical supply stores in the area. I found the staff to be…read morehelpful, knowledgeable and not pushy. The store is well stocked and organized. I have talked to them on the phone and received the same good service. I have purchased many items here through the years. So far I have not rented anything from here.

They had just what I needed making my visit speedy! Good selection in the store, worth the visit.read more

Great business. They helped us in a time of need. I highly recommend them to anyone who has…read moremobility needs or issues. A++++. Thank you!

1st appointment the technician was 15 minutes late, she was at the bank, Never having had a…read moremachine, and what the comfort of one will be, when I asked about each one, it was "some people like this one, some people like that one". Since I live 2-1/2 hours away, it isn't like I can just stop by if something isn't working. Then, it was a 30 day exchange of face masks and a "we are the only place that does this", actually they are not. Many places do, because it is a personal item to fit you with. Not really any experience with these machines, I would have thought there would have been maybe a short video, plug it in and actually put it on, and try it type of thing, but no. Take it home and set it up. The technician looked like she walked in off the street, hardly like a professional that should be touching your medical supplies, the office was dingy and the office hasn't seen an upgrade in about 30 years. Since I have tried to call several times, no one answers. GO ELSEWHERE!

Northwest medical despite my insurance allowing a direct purchase tried to force me into renting…read moreequipment before purchasing it. So I paid cash and they refused ti give me my medical records so I could be reimbursed. After I contacted the Atorney General they reimbursed my cost, but to date I still have not received my medical records which by law they are required to supply at a patients request. This is an example of medical equipment company putting money ahead of customer care. My advice is use another company.

I was sent in the other day by my employer to get new scrubs and the manager sold me the wrong…read morecolor. I was told they have our required styles and colors on file so not sure how she missed that. She seems clueless and dense.

If you need a place to go buy scrubs in person, this is the place. Jan is by far the most helpful…read moreemployee they've ever had there. She takes good care of your wants and needs and also listens to you. She's professional, empathetic and caring every time I've come in. Often times I will call to see what type of inventory they have so that I don't have to drive all the way to Tacoma and she gives me all of the ideas of what's on the floor. And she remembers me every time I go in. I refer all of my students to her as this is a wonderful place to buy scrubs And Where I will continue to buy my scrubs each and every time.

We tried to get a walker and a cane from here. And no one would help us…read more We even tried calling before we went over and no one answered. I don't think we could have gotten worse service. Sorry but we will try some other place to get what we need.

Stores like this aren't easy to find. If you need "odds and ends" medical supplies, this is a store…read moreto check out. It looks unassuming and there are few reviews, but I needed nebulizer masks and had no idea where to look. Took a chance on this place cuz it 'looked' like a medical supply store. Rest assured, it is, in fact, a medical supply store. It's not huge, but it has the stuff an average RiteAid would not have. We also got a wheeled walker and the price wasnt unreasonable. Reviews like this are needed for small businesses, so the average person can read someone saying "yes, this is the place you're looking for!"

Total rip off. Way over-charge, compared to market price at…read moreother pharmacy's. Service - not even close to one star, but that's the lowest available.

I have been customer of Performance Home Medical for over a decade. Their prices are super high and…read morecustomer service is incredibly poor. Today, I called billing department and was on hold for over 1.5 hours just to "save my place in line" and never get call back. I would not recommend this business to anyone in Seattle area. Customer service here non-existent.

My husband has been trying since September of 2025 to get a bill resolved that was already paid by…read morehis insurance and double billed by performance Home Medical . We have had several phone calls trying to resolve the matter with their billing person Crystal. We have also contacted Washington State Attorney General's office and was told they would be sending them a letter soon . Today we received another invoice/ letter stating they would send him to collections over a bill that's already been paid. Do not bother with this company there are other companies out there that do much better . Not with your trouble or ours .

I was searching for a pharmacy that accepted my insurance and had always driven past this one, so I…read moredecided to look into getting my prescriptions filled here. I was pleased to find out they took my insurance, and I've been coming back ever since. Every time I've picked up my medications, I've been warmly welcomed and remembered. Jin's consultations have been handled with genuine care and attentiveness, a refreshing change from the typical rush-in, rush-out pharmacy experience. She takes the time to walk me through my medications and has even helped ensure I can get my prescriptions continuously filled without any gaps. I truly feel well taken care of here, and as someone who always tries to support local businesses, I'm especially grateful to have found a gem like this right in my own community. Highly recommend!

First visit today to check the pharmacy out. Impressed with the customer service and quick help by…read moreJin. I explained that we moved from Renton to Federal Way and used to pick up our Rx's Fred Meyer's, but wished to transfer our preferred pharmacy closer to our residence. And besides, customer service at Fred Meyer's is somewhat lacking. Jin quickly took my personal information to put me on her customer list. Very small business located about two blocks west of PAC Hwy. Jin indicates they offered competitive prices. While waiting for my info to be transferred, a customer stated I would like the personal service received at Onuri. She's been coming for a while and has always been treated well. Good enough for me. A good review/suggestion by a complete stranger.