Friday afternoon and being released from Harborview the next morning. Desperately need a hospital…read morebed and TYSON came through and made sure I had a bed delivered and set up the next morning. Many broken bones from a trail running accident and he made sure I was taken care of. Grateful! Kerry

Terrible customer service. Did not return many of my calls. Took almost two years for then to get…read morethere act together to get a wheelchair ordered for me. Which left me chair less for that time can se my chair was stolen while I was in the hospital. I would recommend another company to buy from. Would not let me send chair back because it wS NOT What I ordered. A brand new chair. Doesn't fit my leg length and is not properly measured to fit my seat Chuck Maier

These folks have a HUGE selection of gently-used manual wheelchairs, motorized wheelchairs (I…read morethink!), wheelchair cushions, hospital beds, toilet chairs, bedpans, portable urinals, laptop tables on wheels (to use with a hospital bed), recliners, etc. I needed a wheelchair because my back problems are getting worse and I kept falling, even with using my rollerator. I didn't want to wait for Medicare/Medicaid to approve a wheelchair purchase b/c they take too long and they usually spend the least amount of money for a person's medical needs. Instead, I paid out of pocket for a nice wheelchair that was originally $300. I paid $85! And the service was great, too. There's a guy named Bob who fixes wheelchairs and other mobility devices. He was friendly and thorough! He made sure that my wheelchair had everything it needed. He swapped out some parts for better parts and fixed the two footrests about two weeks later because one of them kept falling off. All of their profits from sales go back into the Multiple Sclerosis community to help people pay rent, get jobs, etc. I am glad I could help out by buying one of the wheelchairs. I plan on returning in a month or so to buy some more used accessories for my wheelchair. There WAS a weird woman who kept pestering me about things I was looking to buy. At first, I thought she worked there but she was just an obnoxious customer. She kept trying to touch my hair! My caregiver had to tell her to back off! Thankfully, she wasn't there the second time my caregiver and I went there. Anyway... ;-)

Support these folks whenever you have medical equipment needs. Not only are the prices lower than…read moreretails, AND you are recycling/reusing, but they are friendly and very helpful in finding the right stuff.

If I could give zero stars I would... We have bought 2 ADA conversion vans from United Access. The…read morefirst was at the Redmond location and was a decent experience. The second was at the Sumner location and has been the worst... We will be taking future purchases to other vendors. Please do your research. These vehicles aren't something that anyone buys because they want to... it's absolutely a need. For my family, it's because of my son who is in a power wheelchair. This happens to be the only vehicle that all of my children are in at the same time. Safety is a massive priority for us but particularly for this vehicle. We bought a Toyota Sienna and by the time the first oil change was due... within 4 months and around 4000 miles, the brakes were metal on metal... the heat from this actually started to discolor and warp the rotors... For safety reasons, I had to replace both. I contacted United Access in hopes that they would acknowledge that this should not have happened and possibly make it right... they did not, I was met with invoices showing their third party had deemed everything "green". Maybe I don't know enough about brakes but it seems like a reach that the brakes and rotors went from "green" to needing both brakes and rotors replaced, pretty quickly... This was an expensive repair after just buying an expensive vehicle. It doesn't stop there though... I also made a service appointment because there was a crunching/grinding noise as the conversion ramp deployed and retracted... and the majority of the time, it wouldn't fully retract at all. Nothing like trying to either yank that in floor ramp out or push it back in while it's freezing or raining outside. I was concerned that something was stuck in the tracks and noted that to the service department. At the appointment, they started with their typical troubleshooting at the battery... fine, apparently that was from 2017. They were surprised to find the battery was so old... yet we had just bought this vehicle from them... I guess it was far enough in the "green" when they sold it to us that they also didn't think it warranted a replacement. I paid the $500 to replace that as well and was sent on my way. I had a feeling that wouldn't resolve the issue of the grinding/crunching. I was advised to come back if I continued to have the ramp issues... surprise surprise the ramp still had issues. I called to discuss again and was advised that there would potentially be a discount since it was a return visit for the same issue I had brought it in for the week before... We decided to take the floor off the van to find the noise ourselves... just to potentially save time for a tech troubleshooting... sure enough, the majority of the links that secure the cable for the ramp was crushed and the cable was beginning to be severed. I felt relieved to have found the sound. I took photos and sent them to the service department and put the floor back on. We did not repair it ourselves at the time because we were hopeful that the company would take care of us. Again, I was met with an explanation that they did in fact "fix" the issue and then sent me an invoice with an estimate for $1000ish... zero discount... zero accountability for not looking further into the issue while I was there the first time. Mind you, the first appointment was entire day off of work for me, an hour plus drive each way and the cost of gas. I know that used car dealerships have a bad rap and I should have expected this... but it feels so disheartening to be dealing with, especially when this particular dealership deals in vehicles that are meant for our elderly and/or disabled... they are our most vulnerable and it's clear that this company only cares about the dollar signs. Although they seem to be the biggest/most widely known in our area... there are other dealerships that deal in conversion vans... I would recommend going anywhere else... I know we will in the future.

If I could give zero stars I would!! Horrible customer service from Nick. Traveled 2 1/2 hrs to get…read morekneeling fixed on my mobility van, pd almost $600.00. Tried it before I left, it worked, got home would only randomly work. Called and was told "well it worked when you left".. Great thanks for nothing. Went to a custom audio shop in my local area, they found the problem in less than 5 min. Ended up being the back door relay switch, a $30 part.

My daughter was measured by an employee from National Seating & Mobility for a new wheelchair. Her…read morefeet drug so low because the seat was too short. They required stitches after being ran over. National Seating & Mobility knows of this problem & sent someone out to be measured for chair replacement. Instead, he made some adjustments on it. I believe that instead of doing the right thing, they are waiting for the 3 years to be up so they can bill Medicare & be paid for their screw-up. I hope she never does business with National Seating & Mobility again. The chair was originally bought in October 2023. She's been fighting it ever since.

The Pacific staff -- Great staff here and very responsive to phone calls. They actually good for…read moretheir word about getting back to you same day if calling and leaving a message. They are very helpful and not rushing you to answer questions about procedures and creating time and days that meet your needs.

Elle was very kind and caring and a huge help. Always smiled and humorous fun character. I would…read morerecommend her and if needed i would ask for her personally. If all were as kind as her life would be so pleasant to enjoy. Thank you

I spoke with Roy the owner of MedEx and he has gone above and beyond. I need new batteries as I'm…read moregoing to see Green Day on Monday and all the sudden my battery stopped charging fully so I was able to get the VA to approve a purchase order for my batteries and he's coming by Monday before the concert to install the batteries so I won't be possibly stuck in Seattle with dead batteries. Kudos to Roy and everything you do for us veterans