Not to be confused with the business of buying the Premier League title with oil money (Operation…read morePep), or me going to the gym a lot to do chest day (Operation Pecs), or killing fleas and such (Operation Pests).
I really hate to do this because I know it's not easy to run this place.
I got scammed so hard by this place and I got ripped off so blatantly that I don't have any choice but to leave them a one-star review. So here I go.
I paid a couple of hundred dollars to have several cats fixed. I came here because it was the cheapest and because I don't have a lot of money. Big mistake. They did not fix any of the cats because they said that the cats had diarrhea. They said that on the paperwork, it clearly stated if the cats had diarrhea they would not be fixed, and no refund would be given. Fair enough, right? Wrong.
Not fair enough because (a) only one of the cats had diarrhea (according to the woman I picked them up from, who had a big mouth and obviously wasn't supposed to tell me this little tidbit), yet none of the cats were fixed and no refunds whatsoever were given.
More infuriatingly, (b) when I came to check the cats in I specifically said to the woman that the one cat has had diarrhea on and off and that sometimes she has it and sometimes she doesn't - but generally not. She said it was no problem at all and she would make a note of it on the form but it wouldn't stop her being fixed. Repeat: it would not stop her being fixed. She specifically asked if she had diarrhea all the time or if it's just once in a while and I correctly answered that it was once in a while. No problem she said. Nothing to worry about she said.
I was called later in the day to pick up the cats and they had not been fixed. And here is where it gets really ugly. I was told on the phone all the cats had diarrhea, so none had been fixed. I asked would I get a refund. She told me to talk to whoever signs them out.
When I picked them up, the same lady that told me only 1 of the cats had diarrhea, also informed me that "the reason I could not get a refund was not specifically the diarrhea, but because they had to do all sorts of other things to the cats" - which we did not ask them to do, did not authorize them doing, which we did not approve of them doing, and worst of all, which we did not require them to do, because some of the shots they were given *had* *already* *been* *done* as the paperwork indicated!
Anyway the point of the extras was so they could keep our money. I mean, I'm not stupid, but apparently they think I am.
So instead of refunding the money for not fixing the cats because they said the cats had diarrhea (which they probably got from the form where the woman wrote down that *one cat* had sometimes had diarrhea but not constantly and not lately, while assuring me they would be fixed and it wouldn't be an issue, otherwise I wouldn't have damn well left the cats there and paid, would I), but they wanted to keep that money so they did some random stuff to the cats (some of which we didn't want, other stuff that had already been done, and other stuff that was already scheduled for somewhere else), and charged us for it without asking us and then couldn't give us the money back but offered us $20 us $20 out of nearly 200 as a credit.
What a fun coincidence, then, that the stuff they did to the cats was *just enough* to keep all the money I'd paid to have them fixed, but without actually fixing any of them.
Ugly, ugly stuff.
In any other business this sort of thing would be so shady that the BBB would have had them shut down already but when you're dealing with cats nobody really wants to take care of cats and there's no really good cost-effective ways get cats sorted out so some are able to basically rip people off. We charge the least, but we'll keep your money even if we don't do what we say, and we'll lie about it. Fun.
They're doing a good service but they're also robbing people blind, I had heard 2 others tell me similar issues with OP, and emplored me to pay 5 times as much and go to a top notch vet, and I assumed it was just the usual drama and I would be fine and it would work out. It didn't.
So, they kept my money. More fool them. I have a lot of friends and people come to me for advice, especially in WNY - probably hundreds of people a year regarding cats because of my history with cats in WNY - and I'm telling everybody what Operation Pets did to me.
The rest of the cat story? I took them to my usual vet in Batavia and paid twice as much and they were fixed with no problems whatsoever. I'd rather pay twice as much and have the stuff actually done. Wouldn't you?