I visited the W. Grand Blvd. office in Detroit a few days ago. Maria assisted me with my business…read moreat hand. Although Regina did not directly assist she was standing nearby. She spoke with hello and both said have a good day. Two very pleasant and professional ladies!

I had a 12:20 PM appointment with Michigan SOS to renew my driver's license at Detroit New Center…read moreSUPER Center. I checked-in on time and the "greeter" checked me in and directed me to take a seat. The waiting area is full. I found a seat and was immediately engaged by a woman who identified as homeless. She asked me for money. At 12:34 PM, after selecting another seat, I overheard a man tell another that his appointment time was 12:10 PM. It appears that walk-ins are served even if it encroaches on someone's appointment time. It's now 12:45 PM, and I have not been called yet! I parked on the street so now I'm likely to get a ticket! What is the point of having an appointment if you can't rely on being called on time? I doubt very seriously that the suburban offices are so poorly run.

I didn't have an appointment, however they squeezed me in. I didn't wait long enough and the staff…read morewas very friendly.

Made an appointment I wasn't aloud to commit to. The lady at the front desk was so rude and wasn't…read morelistening to anything I had to say about my appointment or why I was even there. This was my fourth attempt with Taylor michigan sos and I Will not be coming back. The staff is incredibly lacking the effort to do anything to the one that call me names as I was walking out called herself the "manager" of the building so I can see where the slack is coming from.

I think the Secretary of State is so much better than it used to be! I think the appointment system…read moredefinitely helped. The personnel I interacted with were pleasant and helpful. I can't take off points for my driver's license picture. Other than that, it was as good an experience as one can expect for a visit to the SoS.

Ok, we all would probably choose a tooth extraction before going to the Secretary of State office…read more I genuinely get pre anger thinking about how slow and rude these state employees can be. That being said they do it different here and I come here every time now. 110% on location, service and time I spend from start to finish. WOW, great job!! It's nice to get your state business completed without having to waste half the day. Title transfer, tag renewal, drivers license test, CDL test, voter registration and so much more. You'll look forward to getting your needs completed in record time. I look forward to you trying this office and being happy you came here.

the secretary of State 1270 Pontiac Rd in Auburn Hill Michigan is the worst place to visit . It's…read morethe 2 black lady's in there who is always rude and disrespectful every time . and I'm not the frist person to say this. this was all over fb how rude and very unprofessional they are to people. I could not get my tags for my vehicle. I had to reschedule for another appointment somewhere else out in Rochester Michigan. Something needs to be done about these ladies.if I could give no star I would.

This was my best experience ever at the Secretary of state. I went to the Oak Park location and…read morethis young lady Fatimah was amazing. She went above and beyond to help me with what I came in for and additional circumstances.Thank you so much for being a lovely human being. It felt amazing that it is still nice people out here in this world today.

Had an appointment there today to convert my license to MI license, issue ID to my minor and get…read moreinformation on issuing a license for my grown-up son. "Evita" the person who handled my case was astonishingly amazing, she was patient with us and explained everything and took her time to make sure we understood what is needed for each case also if a case can be completed she took action immediately and performed needed action. Was a pleasant experience and I am very satisfied... special thanks to Evita

Door Admin and counter clerk could not have been any nicer! I had an appointment and was called up…read moreto the counter BEFORE my scheduled appointment! Fast, Friendly, and efficient! I live and Dearborn and have been coming to this office since it opened. I was there for a title transfer and it literally took 10 minutes! You really can't beat that. Keep up the good work!

Service wasn't bad. The young ladies were very nice within. I got all the way here to update to…read morethe real ID only to be told the passport verification is down. Isn't the passport THE VERIFICATION? Make that make sense. It's good for me to leave the country but not to get a state real ID. So needless to say something's need to be addressed and updated.

There isn't a rating low enough. Horrible, unhelpful, mean people everywhere. I walked in 20…read moreminutes after they opened, and the "clerk" told me they were all booked up for the day. There was two people in the lobby. How is this possible? I asked if I could wait and they could fit me in somewhere, she said no. I asked if I could register the new car online--she said, maybe, you'll have to just check online. Horrible service. They only will see you by appointment!!!!

I love this location. I will go out of my way just to come over here to get my DMV transactions…read morecompleted One of the most helpful, courteous, great service Secretary of State office I have ever visited. The customer service is superb. They treat people like people. They are fast and expedient when getting your drivers license in any type of DMV actions needed. Keep up the great work. Thank you for helping me get my disabled placard because I am a disabled vet. Thank you for all that you do t in taking care of veterans.

Let's be honest: nobody likes going to the Secretary of State. (If you're a follower in a part of…read morethe country where there's no SoS it's the equivalent of the DMV.) On a good day it still probably only racks up 2 stars from me. That's apart from the late, great SoS at Washington and Congress that somehow no-one knew about and I could always get in and out of. That place was a 4 star review at least, but I never would have reviewed it cause I didn't want the secret to get out. As it was it probably closed up to lack of business. I only went in to renew my tabs yesterday, and was going to give one of those computerized kiosks where you can just do it yourself a whirl for the first time, but when I walked in I found a large cardboard stand up cruelly bearing the image of one of the kiosks, saying it had been relocated to a nearby Kroger. Well, I was already there, and the weather was lousy, the roads weren't great and it was only 9:15, a mere 15 minutes after opening. How bad could it be? I walked up to a touchscreen, put in my phone number and got a text saying there was 48 people in front of me. I inwardly groaned, but I've waited in queues longer than that at these places; at least I could sit down and mess around on my phone. I figured it might be an hour. It ended up being two hours before they got to me. You can now make appointments and for awhile it seemed like only appointments were being called up while us walk-ins languished. At one point a guy in the row ahead of me started loudly protesting this. At another I got a text saying there were 10 people ahead of me. This would have been good news had I not received an identical text 15 minutes prior with the exact same message! A quarter hour later and I get that non-update. No progress whatsoever. That appointment stuff was really a drag. It's like if you went to Cedar Point and the ratio of Fast Lane people to regular ol peasants was way skewed and only Fast Lane people seemed to be getting on the roller coasters. A couple times the lady next to me said she should gave gone to "that other Secretary of State". I didn't bother asking which one, but maybe I should have. I feel like the one by my parents condo at Metro Parkway and Gratiot gets comparable crowds and eats through them a lot quicker. When I finally got up to the counter I do have to say service was fast and friendly. So don't think this one star stink bomb is aimed at the long suffering clerks who have to deal with an endless succession of cranky people. It's this understaffed, annoying bureaucratic government institution I resent. I guess next time I know to make an appointment or go to Kroger.

Immediately greeted upon arrival. As I was early for my appointment, the clerk asked me to be…read moreseated. Wait time was less than five minutes. The location is clean and very well run. Lines are categorized by transaction. Olivia was so pleasant and processed my transaction seamlessly! Cori was working next to Olivia and he was just as nice. We enjoyed small talk with another customer about how HOT it was outside! All in all, I really like the new structure of having an appointment as you don't have to spend a lot of time at Secretary of State. Get in and get out in less than 20 minutes!

I brought the prescribed papers and everything went well. Lovely courteous person took care of my…read morebusiness there.

They are so slow. They take care of one customer then rest for 10in. Then they come back and do…read moreover again. They have 12 windows and only 3 opened at a time.

The new office is large and quick in and out with an appointment. The concierge tells you where…read moreyou should be in line. In and out in 10 min

This Sec'ty of State's branch office is AWESOME! The receptionist is SO FRIENDLY and HELPFUL…read more Showed me how & walked me through the Express Machine's renewal process. It took LESS THAN 5 minutes to renew my driver's licenses AND my car's registration. Just had to have a debit or credit card for payment! Easy-peezy!

Terrible set up. You pick an appointment time and find out about 6 others have the same time. It…read morewould be nice if you were called up at that time but 15 minutes after your appointed time you get to go stand in line with the others who have the same time. You can see why they are behind, there are 12 possible service windows but only 4 or 5 employees working them. Talk about poor management, each window could be making money if open. Almost every one there has to pay something for the service they need. It's a CASH COW business. Help get the unemployment numbers down Jocelyn Benson and hire more people. Right now your service stinks. This is a perfect example of a politician running a business. PS Don't try walking in without an appointment. It just doesn't work.